Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

SAP Delivery Project Executive

Company: IBM

Location: Buffalo, US

Posted Dec 04, 2025

The role is for a Senior Managing Consultant and AMS Delivery Leader to oversee strategic SAP S4HANA RISE client accounts. The ideal candidate will have extensive SAP experience, expertise in IT service management, and strong leadership and communication skills. The position involves operational delivery management, client relationship management, and team leadership.

DevOps SRE

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM is shifting towards cloud computing and seeking experienced cloud software engineers to join their Continuous Delivery services development team in India, Bangalore. The role involves setting up infrastructure, managing code changes, using open-source tools, participating in architectural discussions, and providing end-user support. The company values innovation, passion for winning in the cloud marketplace, and staying abreast of the latest technologies.

Engineering Manager, HashiCorp Consul Ecosystem & Enablement

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically for an Engineering Manager role leading the Consul Engineering organization. The role involves managing a team of 8-10 engineers responsible for building tools, test infrastructure, and integrations to enable internal engineers and external customers to adopt Consul seamlessly. The position requires a strong technical background, experience in people management, and expertise in areas such as system software, distributed systems, virtualization, and modern CI/CD systems.

Sr. Data Analytics Engineer - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Sr Data Analytics Engineer. The role involves developing data models, reports, and dashboards to enable data-driven decision making for business stakeholders. Success is measured by reduced time for self-service insights, high adoption of data products, and reliable data solutions.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves working with clients on digital transformation projects, handling accounting tasks, and requiring experience in R2R processes. IBM Consulting offers growth opportunities and a supportive environment.

Application Developer-System i

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and requires expertise in RPG, AS400, mainframes, and various tools like JIRA, Confluence, and Change management tools.

Internship: SAP Developer in Ciudad de México

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The SAP Consulting Internship Program provides practical skills in a multinational environment. Successful completion opens doors for further development.

Software Development Engineer - HashiCorp Nomad

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on contributing to HashiCorp's offerings now part of IBM. The role involves building and maintaining Nomad, a distributed cluster orchestrator, and working on next-generation distributed systems for orchestration. The position requires expertise in software development, cluster orchestrators, and container technologies.

Network Engineer

Company: IBM

Location: Sofia, BG

Posted Dec 04, 2025

The text describes a Network Engineer role at IBM's Client Innovation Center in Sofia, Bulgaria. The role involves addressing customer network issues, diagnosing problems, and ensuring customer satisfaction. IBM offers training, certifications, a state-of-the-art lab, collaboration with top specialists, competitive salary and benefits, career growth opportunities, flexible hybrid work model, recognition programs, and additional health coverage.

Contact Center Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a customer service role at IBM Consulting. It outlines the responsibilities, required education, and preferred technical and professional experience. The role involves providing quality customer service, handling inquiries, managing cases, and resolving complex issues. The position requires a bachelor's degree, good communication skills, and proficiency in MS Excel.

Security Consultant - FIM

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for career growth. It outlines technical responsibilities in security monitoring and required expertise in File Integrity Monitoring tools, while highlighting a culture of evolution and empathy.

Quantum Systems Test Engineer

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 04, 2025

IBM Quantum is an industry initiative to build universal quantum computers for various applications. The role of a Quantum Systems Test Engineer involves developing and deploying IBM's quantum computing technology, focusing on testing and validating quantum systems, including Quantum Processing Units (QPUs) and related components. The position requires a bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or a related field, along with proficiency in programming languages like Python, Shell, or C/C++. Experience in a laboratory environment, knowledge of electrical test equipment, and strong communication and collaboration skills are essential.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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