Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Microsoft Azure Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Azure Developer in Slovakia. The position involves designing and developing software solutions based on client requirements, working with cutting-edge Microsoft technologies within MS Azure, and collaborating with customers, developers, and service delivery teams. The role requires hands-on experience with Azure, knowledge of Microsoft development stack, proficiency in English, and strong communication skills.

Data Engineer-Enterprise Content Management

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include designing templates, creating documents, and understanding input/output file formats. Preferred qualifications include a Masters degree and experience with OpenText Exstream.

Manager - Learning Operations

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM seeks a Learning and Knowledge Leader to drive development in Risk & Compliance. The role involves strategic planning, team collaboration, and innovation, emphasizing growth and transformation.

Accounts Receivable Collections Specialist| Fluent in Hebrew & English

Company: IBM

Location: MADRID, ES

Posted Dec 04, 2025

The job posting is for an Accounts Receivable Analyst position at IBM. The role involves maximizing cash flow through collections, dispute resolution, bad debt prevention, and collaboration with internal and external stakeholders. The ideal candidate should have strong problem-solving, communication, and continuous improvement skills.

Service Support Reprensatitave N.W. Texas

Company: IBM

Location: COPPELL, US

Posted Dec 04, 2025

The text describes the role and responsibilities of commercial and consumer representatives who provide support services for high-volume commercial products like Lenovo PC and Apple. They are responsible for onsite installation, maintenance, repair, and problem resolution, using IBM tools to drive automation and improve client operations. The role requires technical expertise, problem-solving skills, and strong interpersonal skills to ensure high client satisfaction.

Senior Business Analyst - Life Insurance

Company: IBM

Location: Antwerpen, BE

Posted Dec 04, 2025

The text is a job description for a Senior Business Analyst role at IBM Consulting Client Innovation Centers. It highlights the responsibilities, required education, and preferred technical and professional experience for the position. The role involves leading business analysis efforts, defining strategies, mentoring junior analysts, and driving organizational change.

Customer Engineer - HashiCorp Vault Radar

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description highlights opportunities to work on transformative cloud solutions, collaborate with cross-functional teams, and contribute to innovative AI-powered infrastructure. The role emphasizes expertise in critical components, customer collaboration, and problem-solving in complex technical environments.

SAP EAM Work Management Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description outlines the role of a lead SAP consultant at IBM Consulting, focusing on delivering innovative business solutions through design, build, and test, including systems integration. The successful candidate will have extensive SAP implementation experience, strong knowledge in the SAP PM domain, and excellent communication and interpersonal skills.

Product Manager - STUDENT CONVERSION

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The text describes a career opportunity at IBM, focusing on a role for a seasoned Product Manager. The role involves product ownership, growth, Agile team facilitation, innovative development, strategic leadership, and partnerships. Required skills include championing the voice of the customer, passion for innovation, financial acumen, and end-to-end product development expertise.

UX Designer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

IBM Software is seeking a designer with experience in user research, strategic thinking, and independent execution to drive the design vision and champion user-centric innovation across the product. The role involves end-to-end design execution, collaborative development, conducting user research, translating insights into designs, sharing work-in-progress designs, advocating for design excellence, and understanding business context. The ideal candidate should have a bachelor's degree, 3-5 years of experience in UX or product design, proficiency in design tools, knowledge of design and UX principles, strong communication skills, self-driven nature, and a portfolio showcasing previous UX design work.

Lead Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using the latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role of a Senior Application Architect in Application Automation involves leading the design, development, and implementation of complex automation solutions, mentoring team members, and collaborating with stakeholders.

Cloud Backend Developer

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

IBM Infrastructure offers enterprise IT infrastructure solutions for hybrid cloud and AI. The role involves developing and maintaining key capabilities, supporting customer requirements, and helping service providers onboard. The ideal candidate should have experience in backend development, microservice architecture, and cloud programming practices.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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