Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Sr. Financial Analyst - Corporate FP&A

Company: Upwork

Location: Remote

Posted Dec 01, 2025

Upwork Inc connects businesses with global AI-enabled talent across various contingent work types. The company offers the Upwork Marketplace and Lifted, providing solutions for enterprise organizations to source, manage, and pay talent. Upwork facilitates over $30 billion in transactions and aims to create economic opportunities in every era of work.

Senior Software Engineer - Platform (Earned Wage Access)

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom through accessible financial services. They value diversity, innovation, and collaboration, and offer a remote-first work environment with competitive benefits.

Senior Software Engineer - Platform (Money Movement)

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom. They provide free financial services to working Americans and focus on building inclusive, transparent, and frictionless products. The company values diversity, innovation, and collaboration, and offers a remote-first work environment with competitive benefits.

Senior Software Engineer - Platform (Wallet)

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom through accessible financial services. They value diversity, innovation, and collaboration, and are committed to building inclusive and frictionless products. The Senior Software Engineer role involves developing core components for their fintech products, with a focus on designing scalable backend services and RESTful APIs.

Senior/Staff/Principal Engineer

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical seeks Senior+ Engineers to contribute to open-source projects, offering global collaboration, remote work, and professional growth opportunities. The role emphasizes technical leadership, innovation, and community engagement while providing competitive compensation and benefits.

Embedded IoT / Edge Solutions Sales Representative - Manager and Director

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open-source software and operating systems, with a focus on enterprise and technology markets. Their platform, Ubuntu, is widely used in various industries, including public cloud, data science, AI, engineering innovation, and IoT. The company is founder-led, profitable, and growing, with a distributed team across 75+ countries. They are hiring for various roles, including Embedded IoT, Edge Solutions Sales Representatives, Managers, and Directors, to expand their reach in mission-critical industries. Canonical provides a comprehensive portfolio of Linux solutions, emphasizing security, reliability, developer productivity, and footprint.

Senior Software Engineer - Platform (Ledger)

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom. They provide free financial services to working Americans and focus on building inclusive, transparent, and frictionless products. The company values diversity, innovation, and collaboration, and offers a remote-first work environment with competitive benefits.

Staff Product Manager - Reddit Answers

Company: Reddit

Location: Remote

Posted Dec 01, 2025

Reddit is hiring a Product Manager for a remote-friendly role with a focus on AI-powered search. The position offers competitive benefits, growth opportunities, and collaboration with cross-functional teams.

Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & Analytics

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. They offer a wide range of solutions for public cloud, data science, AI, engineering, and IoT. The company is founder-led, profitable, and growing, with a distributed team of over 1000 colleagues in 70+ countries. They are hiring Python and Kubernetes Specialist Engineers to work on open source solutions for public cloud and private infrastructure.

Senior DevOps Engineer

Company: Upwork

Location: Remote

Posted Dec 01, 2025

Upwork is a global work marketplace connecting businesses with skilled professionals. The company offers a hybrid workforce solutions team and Kubernetes-based infrastructure. The Senior DevOps Engineer role involves working on Kubernetes and edge infrastructure, requiring experience with AWS, Kubernetes, and web proxies.

Senior Software Security Engineer - Platform

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom by providing accessible free financial services and accelerating payments for companies. They value diversity, innovation, and collaboration, and offer a remote-first work environment with competitive compensation and benefits.

Sr. Product Manager - International

Company: Khan Academy

Location: Remote

Posted Dec 01, 2025

Khan Academy is a nonprofit offering free worldclass education globally, committed to improving learning outcomes through diverse teams and impactful product development. They seek a Senior Product Manager to scale international education solutions while emphasizing diversity, equity, and high-impact innovation.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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