Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Product Designer - Growth Leads

Company: Gusto, Inc.

Location: Canada

Posted Dec 01, 2025

Gusto is hiring a Senior Staff Product Designer to shape the top-of-funnel experience on Gusto.com. The role involves crafting high-impact experiences, exploring AI technologies, and collaborating with cross-functional teams. The ideal candidate has 10+ years of product design experience, a strong portfolio, and fluency with modern AI and design tools.

Support Operations Manager

Company: Apollo.io

Location: USA

Posted Dec 01, 2025

Apollo is seeking a highly analytical Support Operations Manager to lead process improvement, automation, and AI adoption initiatives. The role involves building dashboards, conducting analyses, managing bonus programs, and championing AI-powered solutions to enhance support efficiency and scalability. The ideal candidate has 3-5 years of experience in support operations, program management, and AIdriven tools, with strong analytical and communication skills.

Senior Software Engineer - Scientific Computing

Company: KoBold Metals

Location: Remote

Posted Dec 01, 2025

KoBold leverages AI and advanced sensors for mineral exploration, highlighting successful discoveries and seeking skilled engineers to enhance their scientific computing stack for sustainable resource discovery.

Lead Golang Software Engineer - Commercial Systems

Company: Canonical

Location: EMEA

Posted Dec 01, 2025

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. The company is hiring a Lead Golang Software Engineer to work on various engineering teams, including the Billing, Contracts, and Livepatch teams. The role involves developing engineering solutions, leading technical designs, code reviews, and implementation, deploying and operating services, coaching and mentoring colleagues, and developing great engineering and organizational practices.

Business Development Manager - Connect

Company: PLACE Corporate Careers

Location: Remote

Posted Dec 01, 2025

Transactly is seeking a Business Development Manager to expand their Connect business by securing enterprise clients and cultivating partnerships. The role offers competitive compensation, remote flexibility, and opportunities to shape the future of real estate services through innovative solutions.

Sunrise Movement - Chief of Staff

Company: NRG Consulting Group

Location: USA

Posted Dec 01, 2025

The Chief of Staff position at Sunrise Movement offers a competitive salary, comprehensive benefits package, and the opportunity to work in a fast-paced, evolving environment focused on climate activism and social change. The role involves managing teams, overseeing organizational risk, coordinating with a staff union, and supporting the Executive Director in achieving strategic goals.

Deputy General Counsel

Company: Truv

Location: USA

Posted Dec 01, 2025

Truv is a financial data company revolutionizing payroll account access with innovative solutions and strong backing. They seek a Deputy General Counsel to lead legal operations, shape strategy, and support growth in a dynamic, remote environment offering competitive equity and impactful responsibilities.

Senior Software Development Engineer in Test

Company: Recharge

Location: Remote

Posted Dec 01, 2025

The QA group at Recharge is responsible for maintaining high quality software products through automated testing, manual feature testing, and product reliability monitoring. As a senior SDET, you will work collaboratively with engineers and product counterparts to develop products, create automation tests, review merge requests, and apply your knowledge to engineering challenges. The company values execution, engineering excellence, communication, pragmatism, bias for action, kindness and respect, and ambition.

Product Lead - Lending Lab

Company: branch international

Location: India

Posted Dec 01, 2025

Branch is a leading AI-based lending fintech with a mission to provide financial inclusion. They are launching Branch Lending Lab to discover and validate new lending products. The role is to lead this team, work cross-functionally, and prioritize ruthlessly. The company values bottom-up innovation and decentralized decision-making.

Senior Manager - Human Resources Business Partner

Company: TrueML

Location: Remote

Posted Dec 01, 2025

TrueML is seeking a strategic and experienced Sr Manager HRBP to partner with leaders in TrueML Products and TrueML Shared Services while leading a team of HRBPs across the company. The role involves providing direct HRBP support to senior leaders, developing a team of HRBPs, driving workforce planning, talent management, employee engagement, and leadership development, overseeing immigration, complex employee relations, and compliance across multiple states and countries, and advising on broader people team initiatives like compensation management, total rewards, and improving team processes.

Technical Program Manager - Dropbox Dash

Company: Dropbox

Location: Remote

Posted Dec 01, 2025

Dropbox is seeking a highly skilled Technical Program Manager to lead engineering-wide programs for the Connectors team in Poland. The ideal candidate will have strong technical expertise, excellent communication skills, and experience managing large cross-functional programs. The role involves driving program development, aligning stakeholders, and ensuring successful delivery of strategic initiatives.

Senior Backend Engineer

Company: Cloudbeds

Location: Remote

Posted Dec 01, 2025

Cloudbeds is a global hospitality technology company that provides a unified platform for independent properties and hotel groups to transform operations and commercial strategy. The company offers AI-powered solutions to solve hoteliers' biggest challenges and has become the world's best hotel PMS solutions provider. The Senior Software Engineer role involves delivering exceptional product experiences to customers worldwide, working with a remote team, and contributing to the company's growth and success.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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