Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Senior Graphics Engineer - Ink Rendering Expert

Company: Goodnotes

Location: Remote

Posted Nov 30, 2025

Goodnotes seeks a Senior Graphics Engineer to enhance GPU-accelerated ink rendering. The role involves optimizing performance, collaborating with teams, and contributing to high-impact projects. Benefits include equity, professional development, and flexible work arrangements.

Account Executive - Corporate

Company: HubSpot

Location: Remote

Posted Nov 30, 2025

HubSpot is evolving from an all-in-one suite into an all-on-one platform to help businesses grow better. They believe the world has changed and businesses need more kinds of software that work together. HubSpot's flywheel philosophy uses the momentum of happy customers to drive referrals and repeat sales. They are hiring a Corporate Account Executive to engage with medium to corporate sized businesses and help them grow.

SAP Development Manager

Company: iHerb

Location: Remote

Posted Nov 30, 2025

The SAP Development Manager role involves leading the SAP development team, ensuring high-quality solutions, and driving operational excellence. The position requires expertise in ABAP programming, integration, CPI, BTP, and adherence to CoE standards. The manager will collaborate with stakeholders, manage code reviews, and drive innovation through AI and automation.

Sr Manager - Technical Support

Company: ExtraHop

Location: Remote

Posted Nov 30, 2025

The Sr Manager Technical Support role involves leading a team to provide world-class technical support for complex cybersecurity products. Key responsibilities include team leadership, operational excellence, customer satisfaction, technical expertise, and strategic contribution. The role requires a bachelor's degree, 4+ years of technical support experience, and 8+ years of leadership experience. Preferred qualifications include network security experience and experience building international locations.

Software Engineering Manager - Ads API

Company: Reddit

Location: Remote

Posted Nov 30, 2025

The Ads API team plays a critical role in Reddit's growth, focusing on technical vision, team leadership, and scalable infrastructure. The role requires a proactive leader with experience in API development and a strong sense of ownership.

Global Security Operations Center (GSOC) Operator

Company: Twilio

Location: Remote

Posted Nov 30, 2025

This job posting outlines the role of a GSOC Operator at Twilio, detailing responsibilities such as monitoring security systems, managing incidents, and supporting global operations. It lists qualifications, work environment details, and benefits including competitive pay and remote work options.

Principal Trader

Company: Kraken

Location: Remote

Posted Nov 30, 2025

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto for financial freedom and inclusion. They are a fully remote company with a diverse team of crypto experts. Kraken offers industry-leading security, education, and client support through products like Kraken Pro, Desktop, Wallet, and Kraken Futures. They are expanding their OTC business and seeking a skilled trader to help shape the desk's direction and growth.

Technical Account Manager

Company: Atmosera

Location: Remote

Posted Nov 30, 2025

Atmosera is a Microsoft Partner that empowers businesses with modern technology and human expertise. They offer cutting-edge integrated solutions across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform. Atmosera is looking for a Technical Account Manager to join their Client Success Team and work with strategic ISV clients to build strong relationships and drive growth.

Data Engineer

Company: Figma

Location: Remote

Posted Nov 30, 2025

This job description highlights a Data Engineer role at Figma with opportunities to work on scalable data pipelines, collaborate with cross-functional teams, and contribute to growth initiatives. It emphasizes competitive compensation, equity, and benefits like remote work flexibility and professional development.

Customer Success Manager

Company: Ekwa Marketing Inc.

Location: Canada

Posted Nov 30, 2025

Ekwa Marketing promotes itself as an innovative healthcare digital marketing company with technical expertise and a commitment to client success. The role of a Customer Success Manager involves building relationships, creating success plans, and driving client growth through strategic communication and proactive management.

Site Reliability Engineer

Company: Unqork

Location: Remote

Posted Nov 30, 2025

Unqork is a platform that enables enterprises to build, test, and run AI-powered applications securely and efficiently. It is trusted by large organizations in regulated industries and helps reduce technical debt while promoting innovation. Unqork values inclusive and innovative thinkers and offers a remote-first work culture with competitive compensation and benefits.

Account Executive - Corporate

Company: HubSpot

Location: Remote

Posted Nov 30, 2025

The text discusses HubSpot's evolution from an all-in-one suite to a flexible platform, emphasizing their flywheel philosophy that leverages customer momentum for growth. It outlines the role of a Corporate Account Executive, highlighting responsibilities like prospecting, sales strategies, and collaboration with internal teams. The tone is promotional and forward-looking, focusing on business growth and innovation.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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