Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Software Engineer (L5) – Commerce Data Engineering, Foundations Team

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Commerce Data Engineering team ensures data availability, reliability, and quality to power product experiences and optimize customer acquisition. The Solutions Software Engineer role in the Foundations Team involves designing and building scalable systems to improve data processing efficiency, health, and developer productivity.

Technical Sourcer

Company: ElevenLabs

Location: USA

Posted Nov 28, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a creative platform and agents platform powered by proprietary AI models. They are seeking a technical sourcer to identify and engage top engineering talent globally.

Enterprise Security Engineer

Company: OpenAI

Location: USA

Posted Nov 28, 2025

The OpenAI Security organization's IT team works to provide researchers, engineers, and staff with the tools they need to work comfortably and securely. The Enterprise Security Engineer role involves implementing and managing the security of internal information systems, infrastructure, and processes, working closely with IT and Security teams. The role requires experience in protecting macOS fleets, deploying endpoint security solutions, working with public cloud service providers, and knowledge of modern adversary tactics.

Distributed Systems Engineer (L6) - Commerce Product Data Engineering

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix is a leading entertainment service with over 300 million paid memberships across 190 countries. The company uses data insights to optimize customer experience and drive innovation. The Commerce Insights and Data Products Engineering team focuses on data critical to product experiences, empowering product managers and business leaders to experiment and innovate. The role involves providing strategic technical leadership for ML-oriented data products, designing distributed systems, and partnering with ML research and engineering teams.

Full-Stack Engineer L5, ML Insights & Visualizations, Machine Learning Platform

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix seeks FullStack Engineers to develop ML tools, enhance observability, and drive innovation. The role involves cross-functional collaboration and offers a flexible compensation package.

Field & ABM Marketing Manager

Company: Tanium

Location: Canada

Posted Nov 28, 2025

The Field ABM Marketing Manager Canada role involves driving regional marketing initiatives, collaborating with sales, developing ABM programs, executing integrated campaigns, and supporting sales enablement. The ideal candidate has 3-5 years of B2B enterprise marketing experience, strategic thinking, project management skills, and proficiency in marketing technologies.

Account Manager - Collections

Company: Mogo Finance Technology Inc.

Location: USA

Posted Nov 28, 2025

This job posting highlights a collections role with opportunities for growth, remote work flexibility, and competitive commissions. The position emphasizes customer service, problem-solving, and financial empowerment, while offering benefits like health coverage, stock options, and a supportive team environment. The company focuses on innovation and making financial freedom accessible.

VP - Advisor Channel Consulting

Company: Sentinel Group

Location: USA

Posted Nov 28, 2025

This job posting highlights a remote sales role at Sentinel Group, focusing on developing new business in retirement plan services. The position requires strong sales skills, relationship-building, and familiarity with retirement plans. The company offers competitive compensation, benefits, and a supportive work environment.

Software Engineer III

Company: SpryPoint

Location: Canada

Posted Nov 28, 2025

SpryPoint is a high-growth software company revolutionizing the utility industry with its cloud-native platform. Founded in 2012, the company has grown to 285+ employees serving 100+ utility clients across North America and the Caribbean. SpryPoint's mission is to deliver comprehensive solutions that modernize the entire metertocash process, with a focus on customer success and continuous improvement.

Financial Operations Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 28, 2025

The job description outlines the role of a Customer Service Financial Specialist at Liberty Mutual's Safeco Billing Operations Billing Team. The position involves providing customer service support to internal CSRs, handling billing inquiries, and performing calculations and data analysis. The role requires strong math, communication, and customer service skills, as well as proficiency in Microsoft tools and knowledge of Safeco Billing Systems.

Distributed Systems Engineer (L5) - Commerce Product Data Engineering

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix promotes its global entertainment services and data-driven approach, highlighting job opportunities with competitive benefits and a focus on innovation and scalability.

Account Executive (English & Punjabi) - Factoring

Company: Bobtail

Location: Anywhere

Posted Nov 28, 2025

Bobtail is a company dedicated to increasing customer happiness by eliminating inefficiencies in the supply chain. They value teams over individuals, collaboration, communication, iteration, experimentation, and failing fast. They seek proactive, collaborative, and solution-oriented individuals with experience in B2B sales, SaaS, and the US Trucking Industry. They offer benefits such as mental health days, paid time off, and work-from-home options.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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