Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Product Manager - NEC Housing Repairs & Workforce Management

Company: NECSWS

Location: UK

Posted Nov 22, 2025

NEC Housing is seeking a Product Manager to help shape and deliver cutting-edge products for the Social Housing community. The role involves market research, collaborating with customers, defining business needs, building business cases, managing roadmaps, and supporting product launches. The company offers an excellent benefits package and opportunities for growth within the Product Team or wider business.

Qlik Sense (On-Prem) Consultant

Company: Innovecs

Location: Ukraine

Posted Nov 22, 2025

Innovecs is a global digital services company with a presence in multiple countries. They specialize in software solutions and have received several awards for employee engagement and wellbeing. The company offers flexible hours, competitive compensation, and a comprehensive benefits package. They are currently seeking a Qlik Sense OnPrem Consultant.

Salesforce Technical Architect

Company: TTEC Digital

Location: Canada

Posted Nov 22, 2025

TTEC Digital is seeking a Salesforce Architect to join their growing Salesforce Practice. The role involves driving technical solutions, analyzing and designing client solutions, and collaborating with various teams. The company values employee satisfaction and provides a supportive work environment. They offer competitive compensation and benefits, and are committed to diversity and inclusion.

Enterprise Account Executive

Company: Rain Technologies Inc.

Location: Remote

Posted Nov 22, 2025

Rain, a fast-growing fintech company with $400M in funding, seeks experienced sales professionals. They emphasize innovation, diversity, and competitive benefits while highlighting their mission-driven culture and global team.

Middle System/Business Analyst (Supply Chain)

Company: Innovecs

Location: Ukraine

Posted Nov 22, 2025

Innovecs is a global digital services company specializing in software solutions for various industries. They are a fast-growing company with a strong focus on employee engagement and well-being. The company offers flexible work hours, competitive compensation, and a supportive work environment.

Chief Medical Officer

Company: VSP Vision

Location: Remote

Posted Nov 22, 2025

The Chief Medical Officer will oversee clinical optometric care, align services with organizational goals, and ensure high-quality, accessible eye care. They will lead the optometry team, develop clinical protocols, ensure compliance, analyze patient outcomes, and drive strategic planning for service expansion and innovation.

Senior Manager of Software Engineering - SaaS

Company: InnoCraft

Location: Germany

Posted Nov 22, 2025

This job posting highlights a Senior Manager role at Matomo, focusing on leading infrastructure projects, team building, and innovation. The company emphasizes privacy, open-source, and global collaboration, offering remote work and career growth opportunities.

Senior Machine Learning Scientist (User Modelling/Representation Learning) - Viator

Company: Tripadvisor

Location: UK

Posted Nov 22, 2025

Viator, a Tripadvisor company, is a leading marketplace for travel experiences with 300,000+ options. They offer competitive compensation, flexible work arrangements, and employee benefits. The company values innovation, customer service, and diversity. The role involves working on representation learning and embedding latent representations of entities across the platform.

Salesforce Developer

Company: CORESPHERE LLC

Location: Remote

Posted Nov 22, 2025

CoreSphere is seeking a Salesforce Developer with progressive experience in software development, strong communication and analytical skills, and the ability to work independently in a high-paced environment. The role involves implementing CICD environments, solutioning, designing and developing business application functionality, performing fitgap analysis, and providing technical assistance. The position requires US citizenship and a bachelor's degree in a related field.

Insurance Expert

Company: Jane App

Location: USA

Posted Nov 22, 2025

Jane is a remote-first company that helps healthcare practitioners and their patients by simplifying their lives. They are looking for an experienced US Insurance Expert to join their team and help strengthen support, training, and learning across their teams and customer base. The role involves leveraging deep Revenue Cycle experience to educate, support, and elevate how Jane and their customers navigate insurance billing. The company values collaboration, humility, and a growth mindset, and offers a level of autonomy and flexibility to balance work and life.

Manager, Technical Support Americas (Mobile Access & Extraction)

Company: Magnet Forensics

Location: USA

Posted Nov 22, 2025

Magnet Forensics is a global leader in digital investigative software, serving thousands of customers worldwide. The company is expanding its global presence and is looking for a Manager Technical Support Americas to lead a team of Technical Support Engineers. The role involves providing support to customers using the mobile access and extraction suite of Magnet products, fostering a customer-centric approach, and driving continuous improvement.

Consultant - SmartRecruiters Implementation

Company: Cielo

Location: India

Posted Nov 22, 2025

Cielo offers a career in talent acquisition with opportunities for growth and collaboration. The role involves implementing SmartRecruiters and Paradox solutions, requiring experience in consulting and technology. The company emphasizes equal opportunity and professional development.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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