Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Sr Salesforce Administrator

Company: First Advantage

Location: Remote

Posted Nov 22, 2025

The job description outlines the responsibilities and requirements for a Senior Salesforce Administrator role at First Advantage. The role involves day-to-day configuration, support, maintenance, and improvement of the Salesforce platform across multiple business units. The ideal candidate should have 5+ years of hands-on Salesforce administration experience, strong understanding of Salesforce best practices, and experience with Sales Cloud, Service Cloud, and integration with tools like Salesloft, ZoomInfo, and DocuSign.

Senior Python Software Engineer

Company: Nearform

Location: UK

Posted Nov 22, 2025

This job posting highlights a remote permanent Senior Python Engineer role at Nearform, emphasizing benefits like flexible working, competitive compensation, professional development opportunities, and a supportive work environment. The position involves designing scalable solutions and collaborating with global teams, with a focus on technical excellence and innovation.

Sales Director

Company: Cloudbeds

Location: North America

Posted Nov 22, 2025

The Sales Director role at Cloudbeds involves leveraging expertise in hospitality technology to drive high-value ARR, build relationships, and position Cloudbeds as the go-to solution for independent hotels. The role focuses on acquiring new clients, creating sales forecasts, and collaborating across teams to deliver the best solutions while enjoying the journey of transforming hotel tech.

Head of Corporate Strategy

Company: Upwork

Location: USA

Posted Nov 22, 2025

Upwork Inc connects businesses with global AI-enabled talent across various contingent work types. The company offers the Upwork Marketplace and Lifted, providing access to skilled professionals and enterprise solutions. Upwork facilitates over $30 billion in transactions and aims to create economic opportunities worldwide.

Senior Research Program Manager - Information Sharing

Company: Netflix

Location: Remote

Posted Nov 22, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Consumer Insights team plays a crucial role in uncovering and sharing deep human insights to guide innovations across Netflix. The role involves working with researchers, data practitioners, and leaders to ensure insights have optimal business impact. Strong communication, storytelling, and collaboration skills are essential.

Client Happiness Servicing Associate

Company: Earnest

Location: USA

Posted Nov 22, 2025

This job description outlines a Client Happiness Servicing Associate role with responsibilities including customer support, product promotion, payment assistance, and team collaboration. It specifies qualifications like customer service experience, communication skills, and familiarity with financial processes, with a start date of January 12, 2026.

Clinical Educator

Company: Lingraphica

Location: Remote

Posted Nov 22, 2025

Lingraphica seeks a Clinical Educator to provide training and support for speech-language pathologists, focusing on AAC technology. The role involves demos, webinars, and collaboration with teams. Benefits include competitive pay, comprehensive benefits, and career growth opportunities.

Senior/Staff Product Designer

Company: Grow Therapy

Location: USA

Posted Nov 22, 2025

This job posting highlights a senior-level Product Designer role focused on mental health tech, emphasizing strategic impact, cross-functional collaboration, and leadership in design excellence. The position offers opportunities to shape innovative solutions, drive product strategy, and work on high-impact projects with significant user reach.

Senior Golang Developer - SCAYLE Storefront

Company: ABOUT YOU SE & Co. KG

Location: Europe

Posted Nov 22, 2025

The job description is for a Senior Golang Developer to join the SCAYLE Storefront Platform Unit in Hamburg or remote within the EU. The role involves building a platform for tenants to deploy frontend services, ensuring smooth deployment processes, working on a robust product in the AWS ecosystem, and collaborating with the Tech Lead to explore new technologies. The ideal candidate should have 3+ years of experience in building complex backend APIs, proficiency in Go development, and experience with Kubernetes, Terraform, relational databases, and key-value stores. The company offers benefits such as flexible working times, discounts on their online shop, language courses, sports courses, subsidized public transportation, free choice of hardware, a state-of-the-art tech stack running on AWS, a modern office in Hamburg, an international working environment, and German health insurance.

Senior Content Creator - Test Prep and ELA

Company: Khan Academy

Location: USA

Posted Nov 22, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer a wide range of educational content and practice materials for PreK-12th grade and early college core academic subjects, with a focus on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, particularly those in historically under-resourced communities. They are looking for a Senior Content Creator to manage and drive development in the Test Prep domain, specifically focusing on SAT, with responsibilities including expanding test prep offerings, developing high school ELA courses, and working cross-functionally with various teams.

Partnerships & Sales Operations Manager, Khan Kids

Company: Khan Academy

Location: USA

Posted Nov 22, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, particularly in historically under-resourced communities.

Member of Technical Staff - Product Engineer

Company: Runway

Location: North America,Europe

Posted Nov 22, 2025

Runway is hiring a Staff Product Engineer to build AI-powered video creation and collaboration tools. The role involves creating rich multimedia interfaces, working with a world-class engineering team, and improving performance and code quality. The company values diversity, pay equity, and offers a competitive salary range.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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