Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

Electronic Repair Technician II

Company: Advanced Technology Services

Location: Peoria, IL

Posted Jan 23, 2025

ATS, founded in 1985, is a global industrial maintenance company with operations in the US, Mexico, and the UK. They specialize in improving factory efficiency by repairing complex equipment, developing products, and communicating with customers. The role requires an associate's degree or equivalent experience, strong troubleshooting skills, and the ability to work in a loud, potentially hazardous factory environment. Desirable qualities include teamwork, organization, self-motivation, and a good driving record. ATS values continuous improvement, customer focus, and problem-solving. They are committed to equal employment opportunities.

Pharmacy Intern

Company: CVS Health

Location: Belleville, IL

Posted Jan 23, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

FRONT END/CASHIER

Company: Kroger

Location: Skokie, IL

Posted Jan 23, 2025

Assembler 1st Shift (Tues-Fri)

Company: GE Aerospace

Location: Rockford, IL

Posted Jan 23, 2025

The job description outlines roles and responsibilities for an electromechanical/electrical assembly or repair position. Key duties include working on failure analysis, setting up and operating equipment, checking and recording assembly data, maintaining a clean work area, and complying with safety rules. The role requires a high school diploma/GED, experience in electromechanical/electrical assembly or repair, and the ability to lift 25 lbs. Desired characteristics include solder certification, ability to work independently, and understanding of repair processes per FAA and internal manuals. The position offers a pay of $19.00 an hour, healthcare benefits, retirement benefits, and other perks like tuition assistance and paid time-off. GE Aerospace is an Equal Opportunity Employer.

Automotive Technician

Company: CarMax

Location: Oakbrook, IL

Posted Jan 23, 2025

Custodial Manager - McCormick Place

Company: Aramark

Location: Chicago, IL

Posted Jan 23, 2025

Aramark is seeking a skilled Custodial Manager for McCormick Place. The role involves leading custodial operations, supervising staff, and ensuring quality management. The compensation ranges from $60,000 to $70,000, with additional benefits including medical, dental, vision, and retirement savings plans. The ideal candidate should have 2-5 years of experience in custodial operations, a Bachelor's degree, and strong leadership, communication, and interpersonal skills. The role may require physical demands and adherence to safety regulations.

CUSTOMER SVC/CLERK

Company: Kroger

Location: Gurnee, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

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