Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

Senior Manager - Compliance Monitoring and Testing

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is offering a Senior Manager - Compliance Monitoring and Testing position with a focus on administering and executing the Compliance Testing Program. The role involves managing a team, conducting meetings with stakeholders, and creating reports. The company values unique qualities and offers growth opportunities. Qualifications include a bachelor's degree, 8+ years of experience in Compliance Management, and the ability to operate office equipment. Bonus points for a master's degree, additional experience, and CRCM or CERP certification. The base pay ranges from $106,000.00 to $178,800.00, with additional incentives. Discover is committed to diversity and inclusion, and offers benefits like paid parental leave, 401(k), and health benefits.

Salesforce Manager [Pharma & Life Science]

Company: PwC

Location: Chicago, IL

Posted Jan 23, 2025

PwC is seeking a Salesforce consulting generalist with a broad range of consulting skills and experience across various Salesforce applications. The role involves analysing client needs, implementing software solutions, and providing training and support for effective utilisation of Salesforce applications. The ideal candidate will have a proven track record in understanding client business problems and developing Salesforce technology-enabled solutions. They should also possess strong leadership skills, including coaching, managing performance, and delivering on client expectations. A Master's degree in Computer and Information Science or Management Information Systems is preferred, along with relevant Salesforce certifications. The salary range is $100,000 - $232,000, plus potential annual discretionary bonus.

Analyst,Underwriter

Company: CVS Health

Location: Chicago, IL

Posted Jan 23, 2025

CVS Health is seeking an underwriter with 1-3 years of experience in underwriting/accounting concepts, pricing methodologies, and funding arrangements. The role involves accurate analysis and risk assessment for new business group Medicare Advantage opportunities, applying underwriting guidelines, and assisting sales personnel. The company offers a competitive pay range, comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO. The position is open until 01/24/2025.

Store Manager

Company: Staples

Location: Glen Ellyn, IL

Posted Jan 23, 2025

Outside Sales Representative

Company: Spectrum

Location: O'Fallon, IL

Posted Jan 23, 2025

The job involves connecting people and communities by offering top-notch telecommunication services through door-to-door solicitation. Key responsibilities include acquiring new residential customers, conducting needs analysis, presenting sales proposals, and achieving monthly sales quotas. The role requires strong interpersonal skills, a passion for selling, and the ability to work independently. A valid driver's license and reliable personal vehicle are necessary. The position offers a competitive base pay and commission earnings target, with potential for bonuses. Charter Communications, known for Spectrum brands, values diversity and equal opportunities.

Supervisor, Packaging/Labeling

Company: Thermo Fisher Scientific

Location: Mount Prospect, IL

Posted Jan 23, 2025

The job posting is for a Supervisor position in the Clinical Trials Division (CTD) of Thermo Fisher. The role involves leading 20-40 employees in a clinical pharmaceutical manufacturing/packaging environment, ensuring adherence to Good Manufacturing Practices (GMP) and safety standards. Key responsibilities include daily scheduling, performance management, and driving continuous improvement. The ideal candidate should have a Bachelor's degree, 2-3 years of supervisory experience, and strong leadership, communication, and problem-solving skills. Preferred qualifications include clinical packaging experience, Lean or Six Sigma certification, and supervisory experience with teams of over 10 employees. Thermo Fisher offers competitive compensation, benefits, and opportunities for career growth.

Client Solutions Manager, Retail

Company: Meta

Location: Chicago, IL

Posted Jan 23, 2025

Senior Home Lending Advisor - Edwardsville IL

Company: JPMorgan Chase

Location: Alton, IL

Posted Jan 23, 2025

Chase Home Lending is seeking a Senior Home Lending Advisor to join their high-energy team. The role involves serving as the primary point of contact for customers throughout the loan process, providing training to the branch team, and collaborating with colleagues to deliver an exceptional customer experience. The ideal candidate will have a Bachelor's degree, 3+ years of mortgage lending experience, and strong knowledge of the local real estate market. Preferred skills include FHA/VA sales experience, marketing abilities, and consultative skills. The position requires NMLS registration and compliance with Dodd Frank/Truth in Lending Act qualification requirements.

Senior Analytics Engineer

Company: CVS Health

Location: Northbrook, IL

Posted Jan 23, 2025

Senior Sustainability Associate - ESG

Company: ZS

Location: Chicago, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

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