Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

Senior Unit Clerical

Company: Sodexo

Location: Bourbonnais, IL

Posted Jan 23, 2025

Sodexo is seeking a Senior Unit Clerical for full-time employment at Olivet Nazarene University. The role involves clerical tasks, document management, customer service, and adherence to corporate guidelines. The company offers a flexible work environment, training opportunities, and comprehensive benefits including paid time off, health insurance, and career advancement. Sodexo values diversity and inclusion, fostering a respectful and fair work environment.

Inventory Associate

Company: CarMax

Location: Northbrook, IL

Posted Jan 23, 2025

CarMax is offering a career opportunity in the auto industry as an Inventory Associate. The role involves learning the business from the ground up, focusing on customer experience, and maintaining vehicle inventory. The position requires a high level of motivation, a valid driver's license, and good communication skills. CarMax is known for its innovative approach in the auto industry, being the nation's largest used car retailer with over 200 locations. The company offers a range of benefits including paid vacation, medical and retirement plans, and car purchase discounts. The hourly rate for this position is between $16.80 - $26.80.

Shift Supervisor Trainee

Company: CVS Health

Location: Chicago, IL

Posted Jan 23, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Upon successful completion of the training, trainees can be considered for Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, and computer skills, with a flexible schedule including early mornings, overnight, and weekend shifts. The company offers a comprehensive benefits package, including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and a CVS store discount.

Contract Negotiation Manager

Company: CVS Health

Location: Springfield, IL

Posted Jan 23, 2025

Facilities Maintenance Electrician

Company: Advanced Technology Services

Location: Peoria, IL

Posted Jan 23, 2025

ATS, founded in 1985, is a global industrial maintenance company with operations in the US, Mexico, and the UK. They specialize in improving factory performance through expert break-fix and preventative maintenance. Key responsibilities include identifying and sourcing parts, performing maintenance according to industry standards, and utilizing predictive maintenance technologies. The role requires a high school diploma or equivalent, technical degree, and relevant industry experience. Physical demands include standing, walking, lifting, and working in a loud, potentially hazardous factory environment.

Strategic Account Associate

Company: Advanced Technology Services

Location: Peoria, IL

Posted Jan 23, 2025

ATS, founded in 1985, is a global industrial maintenance company with operations in the US, Mexico, and the UK. They specialize in improving factory efficiency. Key responsibilities include maintaining and growing account revenue, developing new business, and cultivating relationships with key decision-makers. The role requires a Bachelor's degree, relevant experience, and proven success in business development. Essential skills include negotiation, decision-making, and driving results. Physical demands involve standing, walking, and occasionally lifting heavy weights. ATS is committed to equal employment opportunities.

Auction Services Associate - Part Time

Company: CarMax

Location: Aurora, IL

Posted Jan 23, 2025

The Auction Services Associate at CarMax's Chicago Auction Center in Montgomery, Illinois, is responsible for maintaining inventory, vehicle preparation, receiving, scanning, reconciliation, and quality control. They ensure zone maintenance, security, and a clean work environment. The role involves multitasking in a fast-paced setting, participating in auction support, and delivering vehicles from off-site vendors. The associate also assists in training new staff, adheres to standardized work processes, and provides exceptional customer service. The job requires lifting up to 50 lbs, flexible work hours, and the ability to work in various conditions. CarMax offers competitive pay and benefits, including training, and is an Equal Opportunity Employer.

Cook

Company: Sodexo

Location: Chicago, IL

Posted Jan 23, 2025

Sodexo is seeking a full-time Cook for their Gateway Alcohol & Drug Rehabilitation facility in West Chicago. The role involves preparing and serving nutritious dishes, reducing food waste, and providing excellent customer service. The job offers a pay range of $17.00 per hour, a flexible work environment, and comprehensive benefits including training, advancement opportunities, and a full array of health, wellness, and retirement benefits. Sodexo values diversity and inclusion, fostering an environment where all employees are respected and valued.

Truck Driver - CDL Class A

Company: Penske Motor Group

Location: Romeoville, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

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