Guest Service Fundamentals Jobs in Chicago, IL

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Looking for Guest Service Fundamentals jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the Chicago, IL area.

Assistant Store Manager

Company: The TJX Companies, Inc.

Location: Bolingbrook, IL

Posted Jan 23, 2025

HomeGoods is seeking a retail leader with 2+ years of experience for a bonus and overtime eligible position. The role involves assisting a Store Manager in various areas including merchandising, operations, customer service, and human resources. Key responsibilities include developing sales strategies, hiring and training a team, managing loss prevention, and ensuring a positive customer experience. The company offers comprehensive benefits and a starting pay range of $23.25 to $29.70 per hour. HomeGoods values diversity and inclusion, embracing differences and unique perspectives.

Software Engineer - Intern (North America-University)

Company: ZS

Location: Evanston, IL

Posted Jan 23, 2025

ZS Associates is seeking a Software Engineer Intern in Evanston, IL. The role involves designing and implementing web services, APIs, and full-stack functional modules with AI/Machine Learning. The ideal candidate should have a degree in computer science, electrical engineering, mathematics, or a related field, with 0-3 years of software product development experience. They should be detail-oriented, have expertise in OOPS, Python, Java Script/Angular, and RDBMS. ZS offers a comprehensive total rewards package, a flexible work environment, and a commitment to diversity and inclusion.

Senior Associate, Paid Search

Company: GroupM

Location: Chicago, IL

Posted Jan 23, 2025

Application Engineer (Full Stack)

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is seeking an Application Engineer to oversee design and implementation of products, taking user stories and new features from idea to production. The role involves analyzing, designing, coding, testing, and deploying high-quality features, with a focus on security, reliability, and operations. The engineer will guide early-career team members, make architecture design decisions, and collaborate with other engineers, architects, and product owners. Minimum qualifications include a Bachelor's degree in a related field and 3+ years of IT/Engineering experience. Preferred qualifications include Java (Spring/Boot framework) experience, Agile environment experience, and CI/CD pipeline knowledge. Discover offers competitive compensation, benefits, and a commitment to diversity and inclusion.

Pharmacy Intern

Company: CVS Health

Location: Edwardsville, IL

Posted Jan 23, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional care. Interns will work under a licensed pharmacist, participate in patient care programs, and demonstrate empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Pharmacy Technician

Company: CVS Health

Location: Springfield, IL

Posted Jan 23, 2025

Branch Office Administrator

Company: Edward Jones

Location: St. Charles, IL

Posted Jan 23, 2025

Store Associate

Company: CVS Health

Location: Naperville, IL

Posted Jan 23, 2025

Target Security Specialist

Company: Target

Location: Naperville, IL

Posted Jan 23, 2025

Target is offering a job for a Security Specialist with a starting hourly rate of $19.00 USD. The role involves ensuring guest and team safety, crisis response, and preventing theft. The job requires skills in intelligence-led tactics, de-escalation, and use of Target's video surveillance system. The company values teamwork, providing meaningful experiences, and ethical conduct. The ideal candidate should be at least 18, have a high school diploma, and be comfortable with physical tasks like lifting and climbing.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals positions by seniority?
Entry‑level agents earn between $28,000 and $38,000 annually, with bonuses up to $3,000 for exceptional service. Mid‑level roles, such as senior front desk supervisors, range from $38,000 to $55,000, plus performance incentives. Senior positions like Guest Relations Managers command $55,000 to $80,000, plus profit‑sharing or commission structures tied to guest satisfaction metrics.
What skills and certifications are required for success in Guest Service Fundamentals?
Core skills include hospitality management, conflict resolution, and bilingual communication. Proficiency in PMS (e.g., Opera, Cloudbeds), CRM tools (Zendesk, Salesforce), and mobile booking apps (HotelTonight, Airbnb) is essential. Certifications such as the Certified Hospitality Executive (CHE) or the Service Excellence Certificate (SEC) enhance credibility, while language certifications (e.g., DELF, TOEFL) broaden marketability.
Is remote work available for Guest Service Fundamentals roles?
While many positions require on‑site presence, virtual concierge and remote reservation support roles are growing, especially for 24/7 call centers and mobile‑first brands. Remote roles typically involve using cloud‑based PMS, chat‑bot management, and real‑time data dashboards, allowing agents to serve guests from anywhere.
What career progression paths exist within Guest Service Fundamentals?
Starting as a front desk agent, professionals can advance to Guest Service Supervisor, then to Guest Relations Manager, and ultimately to operations or executive positions such as Director of Guest Experience or VP of Guest Services. Each step adds responsibility for team leadership, strategic guest‑experience initiatives, and cross‑department collaboration.
What industry trends are shaping the future of Guest Service Fundamentals?
Key trends include AI‑powered chatbots for instant guest inquiries, mobile‑first booking and check‑in experiences, data analytics for personalized service, and sustainability‑focused guest engagement. Brands are investing in integrated guest‑experience platforms that combine PMS, CRM, and real‑time feedback loops to deliver hyper‑personalized stays.

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