Guest Service Fundamentals Jobs in USA

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Looking for Guest Service Fundamentals jobs in USA? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the USA area.

Trust & Safety Operations Lead

Company: Eventbrite, Inc.

Location: USA

Posted Dec 13, 2024

The text describes the Operations Excellence team within Eventbrite, their role in building a team obsessed with creating the best experience for creators and attendees, and the Trust and Safety Operations Lead's role in maintaining platform integrity and ensuring operational excellence. The team focuses on trust, security, and support, and the lead is responsible for resolving complex trust and safety issues, driving proactive measures to prevent platform abuse, and leading the integration of new products into operational workflows.

Staff Security Engineer

Company: Olo

Location: USA

Posted Dec 13, 2024

Olo is seeking a skilled security professional to strengthen their defenses and safeguard systems that allow people to order food quickly and securely. The role involves identifying risks, transforming them into opportunities for improvement, and designing and implementing robust security measures. The ideal candidate should have experience in Blue or Purple Team roles, threat detection automation, and building secure by design systems.

Senior Manager - Infrastructure Engineering (Developer Tooling)

Company: Scribd

Location: USA

Posted Dec 13, 2024

Scribd is looking for a Senior Engineering Manager for Developer Tooling to lead a team focused on improving the development experience and productivity of engineers at Scribd. The role involves driving technical strategy, identifying and addressing tooling gaps, leading innovation in developer tooling, and collaborating with engineering leaders across Scribd. The successful candidate will have experience with Ruby on Rails, Golang, JavaScript, TypeScript, AWS Cloud Infrastructure, ECS, EKS, Infrastructure as Code (Terraform), and various tools like Datadog, Sentry, Github, and CDNs.

Customer Service Representatives/Streaming Services

Company: Sutherland

Location: USA

Posted Dec 13, 2024

Sutherland is seeking enthusiastic and people-oriented professionals to join their dynamic team in supporting customers of a global giant in the streaming media and entertainment industry. The role offers an attractive hourly rate, paid training, generous PTO, and 401k. It also provides monthly recognition and incentive programs, medical dental and vision benefits, EAP health and wellness programs, and more. A strong promote-from-within policy is in place.

Senior Manager Delivery

Company: Appen

Location: USA

Posted Dec 13, 2024

Appen is a global leader in AI enablement, leveraging a vast crowd of over one million skilled contractors and advanced AI-assisted data annotation platforms. They are trusted by major tech companies and help build innovative AI systems. Appen is committed to creating an inclusive workplace and ensuring AI models are helpful, honest, and harmless. They offer remote job opportunities and expect high-performing project management skills.

Senior Technical Support Specialist

Company: Signifyd

Location: USA

Posted Dec 13, 2024

The job posting is for a Senior Technical Support Specialist to join Signifyds Customer Support team. The role requires both conversational and advisory support, as well as tactical and operational support. The ideal candidate should have 7+ years of experience in customer-facing technical support environments, preferably in e-commerce, antifraud, or payments-related domains. They should have extensive experience with querying and scripting tools, and be able to convey technical concepts to both technical and non-technical stakeholders.

Platform Product Manager - Trust & Safety

Company: Airbnb

Location: USA

Posted Dec 13, 2024

Airbnb's Trust and Safety team is responsible for building cutting-edge machine learning models to detect risk, defend against risky actors, and maintain a safe and trusted community. The role involves creating vision and strategy for Trust and Safety products, leading cross-functional teams, and communicating concisely to influence outcomes. The team is focused on fraud, safety, and other areas to reduce incidents and defend against threats.

Salesforce Solution Architect

Company: Litify

Location: USA

Posted Dec 13, 2024

Litify is a revolutionary legal technology platform that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations. With offices in New York and New Orleans, Litify is at the heart of legal innovation and is recognized as one of Inc 5000 and Deloitte Technology Fast 500s fastest-growing private companies in America. They are seeking a Solution Architect to join their growing Professional Services organization and help with the end-to-end implementation of their SaaS platform built on Salesforce.com for new customers.

Marketing Operations Specialist

Company: StackAdapt

Location: USA

Posted Dec 13, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are looking for a Marketing Operations Specialist to join their expanding team. The ideal candidate will manage end-to-end reporting and analytics for StackAdapt's marketing team and play a critical role in providing insights and recommendations on major marketing decisions.

Lead Customer Success Manager

Company: Clari

Location: USA

Posted Dec 13, 2024

Clari is seeking a passionate Principal Customer Success Manager to join their enterprise team. The role involves building strategic partnerships with enterprise customers, collaborating with other teams to set them up for success, and acting as a trusted strategic advisor to optimize revenue processes with Clari. The position is fully remote and offers competitive wages, benefits, and a supportive culture.

Sales Executive - Salesforce

Company: TTEC Digital

Location: USA

Posted Dec 13, 2024

TTEC Digital is seeking a Salesforce Practice Specialist to drive revenue growth and expand the client base for their Salesforce practice. The ideal candidate should have 10+ years of experience in an enterprise space with consulting and technical delivery experience, 8+ years in a quota-carrying and sales role, and experience with Salesforce technology solutions. The position offers a competitive salary, benefits, and the opportunity to participate in an annual incentive program.

Customer Success Manager II

Company: Toast

Location: USA

Posted Dec 13, 2024

The text describes a role within Toast, a restaurant technology company, as a Customer Success Manager (CSM). The CSM will engage with customers, provide strategic support, and drive activation and adoption across Toast's product suite. The role requires technical knowledge, data-driven decision making, and the ability to diagnose customer issues and develop strategies. The starting pay rate is $82,000.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals roles at different seniority levels?
Entry‑level Front Desk Associate: $24,000‑$32,000 annually. Mid‑level Reservation Specialist or Guest Experience Coordinator: $35,000‑$48,000. Senior roles such as Guest Experience Manager or Hospitality Data Analyst: $55,000‑$78,000. Executive positions like Director of Guest Services or VP of Guest Experience: $85,000‑$120,000.
What skills and certifications are essential for success in Guest Service Fundamentals?
Strong verbal and written communication, fluency in at least two languages, proficiency in PMS platforms like Opera, Maestro, or Hotelogix, experience with CRM tools such as Salesforce or HubSpot, and certifications such as Certified Guest Service Professional (CGSP), Certified Hospitality Administrator (CHA), or Hospitality Sales and Marketing Association (HSMA) credentials.
Do Guest Service Fundamentals positions offer remote work options?
Yes. Virtual Concierge, Remote Reservation Agent, and Guest Experience Manager roles can be fully remote, especially in hotels with centralized call centers and cloud‑based PMS. Currently 12% of listings in this category support remote work, often requiring a reliable internet connection, headset, and access to the hotel’s digital platforms.
What career progression paths exist within Guest Service Fundamentals?
Typical pathways start with Front Desk Associate → Front Desk Supervisor → Guest Experience Manager → Director of Guest Services →

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