Highly Motivated Jobs in Chicago, IL
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Customer Success Manager, Level 1
Company: Keeper Security, Inc.
Location: Chicago, IL
Posted Apr 05, 2024
<p>Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division This can be a 100 remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago IL metro area<p> <p>Keepers cybersecurity software is trusted by millions of people and thousands of organizations globally Join one of the fastestgrowing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role<p> <p><strong>About Keeper Security<strong><p> <p>Keeper Security is transforming cybersecurity for people and organizations around the world Keepers affordable and easytouse solutions are built on a foundation of zerotrust and zeroknowledge security to protect every user on every device Our nextgeneration privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches reduce help desk costs and ensure compliance Trusted by millions of individuals and thousands of organizations Keeper is the leader for bestinclass password management secrets management privileged access secure remote access and encrypted messaging Learn more at KeeperSecuritycom<p> <p><strong>About the Job<strong><p> <p>Join an elite group of proven performers and highly successful Customer Success professionals Our team is full of seasoned technologists with experience selling into SME and Enterprise level accounts They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts As a Customer Success Manager you will work with an established client base and be responsible for growing revenue through these accounts using our industryleading solutions<p> <ul><li>Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows<li> <li>Carry a revenue quota to meet or exceed sales targets within assigned accounts<li> <li>Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts<li> <li>Work with clients to negotiate contract renewals crosssells and upsells<li> <li>Work with clients to establish business and technical goals amp potential via technical and Quarterly Business Reviews<li> <li>Maintain a structured cadence with named customer accounts build relationships present Keeper solutions troubleshoot challenges manage issues with the broader Keeper team and close deals<li> <li>Advise customers on best practices for securing and protecting their business against password related breaches<li> <li>Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle<li> <li>Consistently demonstrate knowledge of Customer Success best practices stay up to date on trends in the industry and operate as a Customer Success and Cyber Security advisor to your customers<li> <li>Understand and navigate account procurement practices to negotiate licensing contracts<li> <li>Resolve customer issues alone and through collaboration with other Keeper Security teams approach all situations with curiosity and creativity Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space<li> <li>Build strong customer relationships by maintaining high levels of engagement adoption and communication conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability new product features etc<li> <li>Become a Keeper Security product expert for your customers occasionally assist on Sales or Marketing callswebinars as a CSM amp Keeper expert<li> <li>Drive customer advocacy in the form of references referrals and case studies<li> <li>Perform datadriven reviews and analysis on customer portfolio to prioritize opportunity and risk reliably renew and expand customer contracts meet and exceed personal and team quotas<li> <li>Participate in the evolution of Keeper Securitys own Customer Success programs and processes insist on excellence in our own Customer Success initiatives<li> <li>Contribute towards the development of a strong team environment by upholding high work standards<li> <li>Jump at opportunities to go the extra mile to ensure our customers are supported and successful<li> <ul><p><strong>Requirements<strong><p> <ul><li>1+ years of experience in Account Management or SaaS Customer Success rolesSales roles<li> <li>Strong technical knowledge as it pertains to software integrations SSO Directory etc implementation onboarding amp support<li> <li>Motivated by solving problems for customers demonstrated ability to anticipate challenges before they arise<li> <li>Experience working with and selling to Enterprise organizations Clevel Executives IT and Cyber Security Executives<li> <li>Unrivaled sense of autonomy ownership and dedication to helping customers realize their intended value<li> <li>Energetic and selfmotivated a team player who is also a proactive and creative problem solver<li> <li>Aptitude for learning software strong with business applications<li> <li>Ability to manage multiple priorities while maintaining strict attention to details Strong communication and interpersonal skills both written and verbal consistent diplomacy tact and poise when working through customer issues and escalations<li> <li>Working knowledge of Salesforcecom<li> <li>Undergraduate degree preferred BABS<li> <li>Experience working in IAM industry is a plus<li> <ul><p><strong>Benefits<strong><p> <ul><li>Medical Dental amp Vision Inclusive of domestic partnerships<li> <li>Employer Paid Life Insurance amp EmployeeSpouseChild Supplemental life<li> <li>Voluntary ShortLong Term Disability Insurance<li> <li>401k RothTraditional<li> <li>A generous PTO plan that celebrates your commitment and seniority including paid BereavementJury Duty etc<li> <ul><p>Keeper Security Inc is an equal opportunity employer and participant in the US Federal EVerify program We celebrate diversity and are committed to creating an inclusive environment for all employees<p> <p>Classification NonExempt<p>
Trading Engineer
Company: IMC Trading
Location: Chicago, IL
Posted Apr 06, 2024
IMC, a leading trading firm, is seeking multi-talented Trading Engineers to join their experienced team. The role involves overseeing trading systems, developing automation tools, collaborating with traders and developers, and providing support for proprietary trading systems. The ideal candidate should be self-driven, a team player with strong communication skills, and have in-depth knowledge of Linux and Python. Prior experience with kubernetes/docker is a plus. IMC is known for its advanced, low-latency technology and world-class execution capabilities, offering a strong foundation for growth and new capabilities.
Regional Training Manager, Mid-West USA
Company: ARC'TERYX
Location: Chicago, IL
Posted Apr 06, 2024
Arc'teryx is seeking a Regional Training Manager for the Mid-West region, based in Chicago, Illinois. The role involves developing and delivering training programs, coaching store managers, and collaborating with regional managers to ensure effective training. The ideal candidate should have a bachelor's degree in a relevant field, 5+ years of retail management experience, and training delivery experience. They should be skilled in facilitating training, creating content, and have excellent communication and coaching abilities. The role requires frequent travel and a commitment to excellence and personal development.
Systems Integration Engineer
Company: Light & Wonder
Location: Chicago, IL
Posted Apr 06, 2024
Light & Wonder, a leading iGaming aggregation platform, is seeking an Integration Engineer. The role involves facilitating software system integrations with third-party game suppliers, analyzing and troubleshooting integrations, providing 2nd line support, and liaising with third-party providers. The ideal candidate should have excellent communication skills, problem-solving abilities, and experience with systems integration. Knowledge of Linux/Unix OS, REST API, JSON, and web development tools is required. Familiarity with iOS development, Xcode, and online gaming domain is a plus. Light & Wonder offers competitive benefits, a supportive environment, and opportunities for career development.
Customer Service Representative (Customer Hero)
Company: SpotHero
Location: Chicago, IL
Posted Apr 06, 2024
<p><span>At SpotHero we work as a team to empower people to get everywhere easier Were rapidly growing with the mission of bringing the parking industry into the future through technology Drivers across the nation use the SpotHero mobile app or website to reserve convenient affordable parking in advance onthego or through their connected cars and parking companies rely on us to help them reach new customers while optimizing their business We connect the dots with cuttingedge technology delivering value to both sides of this exciting evolving marketplace <span><p> <p><span><strong>What is a Customer Hero SpotHero <strong><span><p> <p><span>The Customer Hero assists customers in resolving daily parking issues Escalate issues that need further analysis to other departments Educate customers to prevent future contacts Overall goal to provide exceptional experience for customers and leave a positive impression of SpotHero<span><p> <p><span><strong>Role and responsibilities<strong><strong><strong><span><p> <ul><li><span>Field inbound contacts from customers with questions or issues when using the SpotHero parking reservation service<span> <ul><li><span>Fielding all phone contacts<span><li> <li><span>Assist with support email contacts between phone calls<span><li> <ul><li> <li><span>Answer 95 or more of calls offered<span><li> <li><span>Keep after call work at or below 100 seconds on average<span><li> <li><span>Follow static and daily schedules accurately to be available for customers<span><li> <li><span>Maintain 90 QA score on average<span><li> <li><span>Maintain customer satisfaction scores at or above company standards<span><li> <li><span>Ensure SpotHero persona is on brand by maintaining a positive and empathetic tone on phone calls<span><li> <li><span>Assist with projects to support customer satisfaction<span> <ul><li><span>Projects include tasks such as contacting customers when an event is canceled or processing refunds<span><li> <ul><li> <li><span>Complete necessary follow up work in a thorough and timely manner <span> <ul><li><span>Follow up work includes leaving relevant notes and tags so that data can be passed to other departments which allows us to improve our product This work also ensures that if the customer needs to call back in we can assure they have a seamless experience and pick up the contact easily<span><li> <ul><li> <li><span>Secure and safeguard data to preserve its integrity reliability and availability and ensure appropriate access levels are maintained<span><li> <ul><p><span><strong>Who you are<strong><span><p> <ul><li><span>Adaptive Learns and accepts change in policies and procedures quickly<span><li> <li><span>Attentive Actively listens and is able to stay in the moment<span><li> <li><span>Communication Communicates effectively and efficiently both verbally and in writing<span><li> <li><span>CustomerFocused Maintains committed to the SpotHero persona so the marketplace brand is sustained<span><li> <li><span>Efficiency Answers 95 of calls or more each shift<span><li> <li><span>Empathy Shares care and concern for anothers situation<span><li> <li><span>Enjoy What You Do Is presently at work allowing customers to hear enthusiasm during interaction <span><li> <li><span>Patience Remains calmly focused on resolving customer issues<span><li> <li><span>Policy Adherence Ensures proper policies and procedures are followed and limits unnecessary credits and effect on the bottom line<span><li> <li><span>Positivity Ensures positive language and tone is used when dealing with customers focusing on what can be done versus what cannot<span><li> <li><span>ProblemSolve Assesses situations quickly and provides creative solutions for resolution<span><li> <li><span>Product Knowledge Takes the time to know SpotHeros product to help improve overall performance<span><li> <li><span>Team Oriented Works well within and across departments <span><li> <li><span>Time Management Ensures performance helps maintain desired service levels<span><li> <ul><p><span><strong>What you bring<strong><span><p> <ul><li><span>1 year of customerclient facing experience<span><li> <li><span>Ability to problem solve in a fastpaced constantly evolving environment<span><li> <li><span>Computer proficiency experience working with CRM and Google Workspace a strong plus<span><li> <ul><p><span><strong>Seeking candidates in<strong><span><p> <ul><li><span>Chicago IL <span><li> <ul><p><span><strong>What we are offering<strong><span><p> <ul><li><span>Career game changer A truly unique experience to work for a fastgrowing startup in a role with unlimited potential for growth<span><li> <li><span>Excellent benefits <span> <ul><li><span>In the US we cover up to 90 of Medical Premiums 50 of Dental amp Vision Premiums companysponsored Life Insurance 401K and generous parental leave <span><li> <ul><li> <li><span>Accrued PTO policy and great worklife balance We value and support each individual team member<span> <ul><li><span>We lead with flexibility Our team works from home and comes together once a week in office<span><li> <li><span>Static Schedule<span><li> <ul><li> <li><span>Learning Budget + Udemy license We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities <span><li> <li><span>Annual parking stipend we help people park<span><li> <li><span>The opportunity to collaborate with fun innovative and passionate people in a casual yet highly productive atmosphere<span><li> <li><span>A company that cares about its employees unique backgrounds From Employee Resource Groups to Unconscious Bias Trainings we want each and every employee to feel like SpotHero is a place where they can bring their whole selves to work<span><li> <li><span>A workplace recognized as CityLights award winner by 1871 2024 Best Places To Work by BuiltIn and recipients of the Best Company Culture Best Company for Women and Best Company for Diversity awards from Comparably <span><li> <ul><p><span>At SpotHero we <strong>Respect Fellow Drivers<strong> by providing an inclusive interview experience for everyone including people with disabilities We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process Please let our team know of your need when you apply or as you begin interviewing with our team<span><p> <p><span>SpotHero is an equal opportunity employer We know that a diverse workforce is the strongest workforce and are committed to building and supporting an inclusive environment for all<span><p> <p><span>PLEASE NOTE This position is ineligible for visa sponsorship To be considered for this role you must be legally authorized to work in the US and not require sponsorship for employment now or in the future<span><p> <p> <p>
Account Manager - Beauty
Company: Mintel
Location: Chicago, IL
Posted Apr 05, 2024
The job posting is for a Hybrid Account Manager position based in Chicago. The role involves maintaining and growing existing client relationships, building a pipeline, identifying new revenue streams, team selling, understanding customer objectives, delivering creative business solutions, negotiating contracts, becoming a product expert, creating business plans, delivering accurate forecasts, developing expertise in Beauty & Personal Care, and delivering consistent sales results. The ideal candidate should be client-obsessed, data-driven, people smart, committed to personal growth, commercially-minded, naturally curious, humble, self-directed, and a great communicator.
Security Guard (Warehouse, Part-Time)
Company: GOAT Group
Location: Chicago, IL
Posted Apr 06, 2024
GOAT Group is a leading platform for authentic sneakers, apparel, and accessories. The company is looking for a motivated and team-oriented individual to join the Asset Protection team. The role involves maintaining a safe workplace, reviewing POST Orders, and enforcing facility-level IIPP Program, Emergency Evacuation Procedures, and Fire Prevention Program.
Principal Architect
Company: Codal
Location: Chicago, IL
Posted Apr 06, 2024
Codal is an award-winning web design and development consultancy that offers a wide range of services including application modernization, eCommerce, UX/UI design, product strategy, data analytics, and artificial intelligence. The company emphasizes collaboration, innovation, and long-term success. They provide opportunities for professional growth and work with cutting-edge technologies. The role involves guiding engineers, leading project scoping, leveraging new technologies, and consulting clients on strategic business solutions. Requirements include 3+ years of related experience, hands-on experience in cloud-based applications, extensive coding experience in full-stack development, and mastery of enterprise company needs. Codal offers a comprehensive benefits package, including insurance, 401k match, and various company events.
Investigative Analyst, Regulation
Company: Cboe Global Markets
Location: Chicago, IL
Posted Apr 06, 2024
Cboe Global Markets is seeking a highly motivated individual to join their options investigations team in a hybrid role based in Chicago, IL. The role involves conducting investigations of trading activities on the Exchanges to detect possible violations of Exchange Rules, By-Laws, and other applicable rules and regulations. The ideal candidate should have a Bachelor's Degree, two years of industry experience, strong affinity with financial markets, excellent communication and teamwork skills, and proficiency in MS-Office suite, particularly Excel. Cboe offers opportunities for career development, meaningful contributions, and robust rewards.
Lead Product Designer
Company: Tegus
Location: Chicago, IL
Posted Apr 05, 2024
Tegus, a leading market intelligence platform, is seeking a Lead Product Designer with at least 5 years of experience in digital product design. The role involves collaborating with stakeholders to deliver intuitive experiences for new financial documents and features. The designer will be responsible for designing user-friendly navigation, conducting customer research, and mentoring other designers. Benefits include comprehensive health plans, 401K with employer match, unlimited vacation, and a supportive work environment.
Market Research Intern
Company: BigTime Software, Inc.
Location: Chicago, IL
Posted Apr 06, 2024
BigTime Software, a high-growth SaaS company, is offering a dynamic summer internship in business research and product marketing. The intern will work on key projects, contributing to the strategic development of the Payments business. Reporting directly to the General Manager, the intern will gain valuable insights and mentorship. The role involves researching market trends, product marketing, and supporting the Wallet platform's marketing efforts. BigTime is a PE-backed company, known for its SaaS-based system serving the professional services industry. The company offers competitive pay, benefits, a hybrid work schedule, and a supportive work environment.
Associate, Account Management Strategy
Company: Avant
Location: Chicago, IL
Posted Apr 06, 2024
Avant is hiring for an Account Management Strategy role, seeking a self-driven individual with a quantitative background. The candidate will develop customer segmentation models, design contact strategies, and maintain account management policies. They will use analytical techniques to balance customer and business impact, and collaborate with stakeholders to communicate complex ideas. Avant values diversity, offering competitive benefits and a flexible work environment.