Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Python Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration with industry visionaries, and opportunities to innovate in hybrid cloud and AI. It highlights technical expertise, professional growth, and a culture of curiosity and empathy, while outlining required skills like Python and data platforms.

Quality Engineer-Automation

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role as an Automation Testing Practitioner at IBM Consulting, involving designing testing solutions, automating processes, and collaborating with teams. Requirements include a bachelor's degree, 5+ years of QA experience, and expertise in Java, Selenium, and testing frameworks. Preferred qualifications include Python knowledge and experience with specific tools.

IT Network Engineer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 15, 2025

This job description outlines a network engineer role requiring 15 years of experience in networking, LAN/WAN technologies, and firewall systems. The position involves network support, configuration, monitoring, and compliance with security standards, with preferred qualifications including cloud networking and ITIL processes.

Governance & Enablement Officer

Company: IBM

Location: Bucharest, RO

Posted Dec 15, 2025

IBM's Marketing Communications and Corporate Social Responsibility team drives innovation and compliance, focusing on AI ethics, data privacy, and governance. The role emphasizes operational excellence, clear communication, and enabling teams through training and policy development.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and innovation. Responsibilities include leading SAP solutions, collaborating globally, and requiring extensive SAP integration experience.

SAP SD Support Engineer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 15, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI, and opportunities for professional growth. It highlights responsibilities involving SAP systems, technical expertise, and cross-industry projects aimed at enhancing business effectiveness.

Industry Consultant-Consulting Services

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role within IBM's consulting delivery centers, focusing on technical expertise in fraud management solutions, Java-based enterprise systems, and UI development. It specifies educational requirements, including a bachelor's degree, and emphasizes experience with Actimize platforms, test-driven development, and web services technologies.

Application Developer-Microsoft Middleware

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, focusing on hybrid cloud and AI solutions. The position requires expertise in SAP BTP, Microsoft BizTalk 2020, and cloud integration technologies. Responsibilities include system migration, performance optimization, and collaboration with technical teams. It emphasizes technical skills in cloud platforms, API management, and deployment processes.

Package Specialist-SAP SCM SD

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting's delivery centers, requiring technical expertise in SAP systems, team collaboration, training skills, and specific educational qualifications. It emphasizes technical proficiency and experience in SAP support projects.

Intern 2026: AI-based forecasting of molecular interactions

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

IBM Research emphasizes innovation and problem-solving in technology development. The internship focuses on analyzing Wnt protein interactions using machine learning, requiring expertise in Python and high-performance computing. The role involves collaborative research, data analysis, and contributing to scientific publications.

Package Consultant-SAP HANA FIN FSCM

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role in IBM Consulting focused on SAP implementation, project leadership, and client collaboration, requiring 8-12 years of experience and technical expertise in areas like configuration and testing.

Technical Consultant - Application Security

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, strategic partnerships, and professional growth opportunities. It outlines responsibilities in application security, risk mitigation, and compliance with industry standards, while highlighting required expertise in security tools and frameworks.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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