Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Package Specialist-SAP HANA SCM PP

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise in SAP PP modules, project leadership, testing, and collaboration with clients. Requirements include a bachelor's degree, 6+ years of SAP experience, and skills in configuration, testing, and post-implementation support.

Infrastructure Specialist-Azure DevOps

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting's delivery centers, focusing on technical expertise in DevOps, Python, Kubernetes, and cloud technologies. It lists educational requirements, preferred qualifications, and experience in application security and distributed systems.

Linux Distro/system Development Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job posting seeks a Linux Distribution Systems developer to maintain Debian packages for IBMZ compilers and toolchain components. Responsibilities include collaborating with internal teams, upstream projects, and the Debian community. Requirements emphasize experience with Linux packaging tools, system programming, and open-source coordination.

Package Consultant-Oracle Enterprise Performance Management Cloud

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and career growth opportunities. It outlines required skills, responsibilities, and the role of a consultant as a trusted advisor.

Application Architect-Microsoft Business Applications

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on long-term client relationships, global collaboration, and technical expertise in hybrid cloud and AI solutions. It outlines role responsibilities, required skills in X++/C, technical design, and integration tools, along with preferred experience in lifecycle services and cloud platforms.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in software development. It outlines required skills in .NET Core, Angular, Azure platforms, and cloud-native deployment, along with preferred qualifications like a Master's degree and Agile team experience.

Fullstack Developer: React& NodeJs

Company: IBM

Location: Bucharest, RO

Posted Dec 15, 2025

This job posting seeks a skilled FrontEnd Developer for a headless commerce role, emphasizing expertise in modern frameworks, API integration, and performance optimization. It outlines responsibilities, required skills, and preferred experiences while highlighting collaboration and innovation in eCommerce solutions.

Infrastructure Specialist-ServiceNow

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines an Associate Developer role at IBM Consulting, focusing on client collaboration, solution development, and technical expertise in areas like ServiceNow. It lists required education, technical skills, and preferred certifications for the position.

Test Developer (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and career growth opportunities. It outlines responsibilities in test automation, agile development, and quality assurance, along with competitive compensation and inclusive work environment benefits.

Business Analyst-2025 graduate

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

The text describes the role of a business analyst in bridging business and technical needs, emphasizing their impact on organizational efficiency, decision-making, and strategic direction. It outlines key responsibilities like requirements gathering, data analysis, and process improvement, along with required education and skills.

Technical Support Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a zOS Systems Support Engineer role requiring expertise in troubleshooting complex systems, collaborating with global teams, and resolving technical issues. The position emphasizes analytical skills, problem-solving under pressure, and deep technical knowledge of zOS environments. Qualifications include a bachelor's degree, programming experience, and strong communication abilities.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

This text describes a career opportunity at IBM Consulting focusing on SAP implementation and client collaboration. It highlights roles in project leadership, technical expertise, and innovation across global delivery centers, emphasizing career growth and impactful client solutions.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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