Highly Satisfied Customer Experience Jobs

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Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Package Consultant-Oracle Industry Solutions

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and the opportunity to drive technological adoption. It outlines responsibilities involving solution development, risk management, and integration, alongside educational and technical requirements for the role.

Intern 2026: Computational approaches to design de-novo molecules

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

The text describes IBM Research's mission to innovate in computing and solve impactful problems. It outlines a project designing proteins to interact with cell membranes, involving simulations and experiments. The role requires computational expertise and collaboration, with opportunities to contribute to research and presentations.

Application Developer-Experience Front End

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise, innovation, and frontend development. It requires a Bachelor's degree, 3.5 years of experience with React JS, and skills in frontend application development. Preferred qualifications include a Master's degree and strong interpersonal abilities.

Maximo AMS Application Developer

Company: IBM

Location: Calgary, CA

Posted Dec 15, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and the role of a Maximo Technical Consultant. It outlines responsibilities, required skills, and the importance of innovation in delivering solutions for clients.

IBM Cloud Kubernetes Platform Engineer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 15, 2025

IBM Cloud is expanding its Kubernetes and OpenShift services, seeking skilled developers to contribute to a growing platform with global impact. The role involves working on critical infrastructure, collaborating with cross-functional teams, and leveraging automation tools for scalable cloud-native solutions.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This role involves collaborating with clients on SAP FI implementations, driving innovation through technical expertise and project management, with opportunities for career growth in IBM's global consulting ecosystem.

Package Specialist-SAP HANA FIN CO

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise in SAP systems, responsibilities such as system configuration, issue resolution, and testing, along with requirements for a bachelor's degree and experience in SAP projects.

Product Manager

Company: IBM

Location: Kochi, IN

Posted Dec 15, 2025

Turbonomic's automation platform helps IT organizations transform by enabling full-stack automation for application performance and policy compliance. The role of a Technical Product Manager involves driving growth strategies, designing freemium offerings, and collaborating across teams to solve enterprise IT challenges.

Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job posting highlights a Product Management role at IBM Cloud, emphasizing collaboration, innovation, and growth opportunities. It outlines responsibilities, required skills, and a positive outlook for candidates interested in technology and leadership.

Application Developer-DevOps

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This role involves working with global clients to design mobile solutions and automate deployments, requiring technical expertise in Ansible and cloud technologies.

Quality Engineer-FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves working with clients on hybrid cloud and AI projects, requiring expertise in testing and automation tools. It offers opportunities for innovation and collaboration with global teams.

Procurement Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a Procurement Professional role at IBM with responsibilities including sourcing goods/services, managing vendor relationships, and ensuring compliance. It emphasizes collaboration, problem-solving, and technical skills in ERP tools, while highlighting opportunities to innovate and contribute to impactful projects.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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