Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Senior Data Governance Program Manager

Company: GitLab

Location: India

Posted Dec 10, 2025

This role involves leading data governance initiatives, collaborating with cross-functional teams to establish frameworks, and ensuring data quality and compliance across GitLab.

Senior Business Systems Analyst - GTM

Company: Webflow

Location: USA

Posted Dec 10, 2025

Webflow is seeking a Business Systems Analyst GTM with experience in SaaS tools and processes. The role involves system customization, automation, and collaboration with stakeholders. The company emphasizes open culture, creativity, and equity, offering competitive compensation and benefits.

Sr. Business Marketing Lead - Retail & CPG

Company: Reddit

Location: USA

Posted Dec 10, 2025

This job posting highlights a Senior Lead role in Audience Marketing at Reddit, emphasizing strategic leadership, data-driven storytelling, and cross-functional collaboration. The position requires 15+ years of B2B marketing experience and offers comprehensive benefits including healthcare, equity, and flexible work arrangements.

Senior Technical Operations Treasury Specialist

Company: Mercury

Location: USA

Posted Dec 10, 2025

Mercury is hiring a Technical Treasury Operations Specialist for a detail-oriented role in a regulated environment. The position involves day-to-day brokerage operations, collaboration with cross-functional teams, and ensuring compliance with regulatory requirements. The company emphasizes competitive compensation, diversity, and professional growth opportunities.

Senior Manager - Onboarding Architect

Company: Apollo.io

Location: USA

Posted Dec 10, 2025

This job posting describes a Senior Manager Onboarding Architect role at Apolloio, focusing on overseeing mid-to-high value customer onboarding experiences. The position requires leadership in designing processes, cross-functional collaboration, and technical expertise in SaaS implementations. It outlines required qualifications, preferred experience, and compensation details including a base salary range of $140,000-$200,000 USD.

Senior Software Engineer - Neo4J

Company: Nearform

Location: India

Posted Dec 10, 2025

This job posting highlights a remote Senior Software Engineer role at Nearform with competitive benefits, flexible working arrangements, and opportunities for professional growth. The company emphasizes innovation, collaboration, and a supportive work environment.

Open Source Networking Software Engineer - ToR Switch / SmartNIC / DPU

Company: Canonical

Location: North America,Latin America,APAC

Posted Dec 10, 2025

Canonical seeks talented software engineers to develop open-source networking solutions, collaborate with global teams, and contribute to Ubuntu and Kubernetes. The role offers remote work, travel opportunities, and involvement in cutting-edge technologies.

Engineering Manager - Python and K8s

Company: Canonical

Location: APAC,EMEA

Posted Dec 10, 2025

Canonical promotes itself as a leading open-source innovator with global impact, emphasizing its profitable growth, distributed collaboration model, and opportunities for engineering leaders. The job posting highlights transformative work in devops culture, Kubernetes operations, and career development with competitive benefits.

Tax Analyst

Company: Column Tax

Location: USA

Posted Dec 10, 2025

Column Tax seeks a Tax Analyst to enhance tax software accuracy and expand coverage. The role involves coding tax logic, ensuring compliance, and collaborating with teams. Benefits include remote work, competitive perks, and a focus on transparency and innovation.

Technical Account Manager

Company: Hightouch

Location: North America

Posted Dec 10, 2025

This role involves managing Enterprise customers, ensuring platform adoption, and collaborating across teams. It requires technical expertise and offers competitive salaries up to $230k.

Program Manager - Developer Community

Company: Twilio

Location: Ireland,UK

Posted Dec 10, 2025

This job posting seeks a Senior Program Manager to lead Twilio's developer community initiatives, focusing on scaling programs, cross-functional collaboration, and strategic alignment. The role requires experience in program management, stakeholder coordination, and data-driven decision-making. Twilio emphasizes diversity, remote work, and benefits like competitive pay and healthcare.

Senior Software Engineer - Customer Risk Mitigation (Open)

Company: Reddit

Location: USA

Posted Dec 10, 2025

The text describes a Customer Risk Mitigation team focused on reducing advertiser risks through compliance tools and technical solutions. It outlines collaboration with cross-functional teams, technical requirements for IAM systems, and benefits like healthcare coverage and flexible work arrangements. The role emphasizes building resilient infrastructure and audit capabilities while offering competitive compensation and remote work options.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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