Highly Satisfied Customer Experience Jobs

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Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Product Manager

Company: Canva

Location: Remote

Posted Dec 23, 2025

The role involves leading product strategy for Japan, understanding local users, collaborating with teams, and driving growth through localized experiences and cross-functional partnerships.

Technical Project Manager

Company: IBM

Location: Hong Kong, HK

Posted Dec 24, 2025

The text describes the role and responsibilities of a Technical Project Manager, emphasizing leadership, technical expertise, and project management skills. It outlines key duties such as project planning, stakeholder management, and quality assurance, while detailing educational and professional requirements for the position.

Application Developer-DevOps

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, DevOps practices, and professional growth opportunities. It outlines responsibilities like designing cloud applications, working with cross-functional teams, and contributing to infrastructure automation. Required skills include problem-solving, teamwork, and adaptability in a fast-paced environment.

Cybersecurity Specialist - Red Team | Remote

Company: Lumitekno Kreasi Global

Location: Remote

Posted Dec 23, 2025

This job posting seeks a Cybersecurity Specialist Red Team member for remote security testing and system improvement. The role involves real-world security assessments, vulnerability analysis, and collaboration with engineering teams. Requirements include production system experience, technical skills in web security, and familiarity with testing tools. The position offers career development and competitive compensation with a structured hiring process.

Data Engineer-Data Platforms-AWS

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This role involves data engineering with Spark and cloud platforms, requiring expertise in big data technologies and certifications. The position emphasizes innovation, scalability, and collaboration with clients worldwide.

Business Sales & Delivery Leader

Company: IBM

Location: JEFFERSON CITY, US

Posted Dec 24, 2025

This role emphasizes leading in technology, solving complex problems, and collaborating on innovative solutions with expertise in data analytics and Azure tools.

Application Developer-Oracle Cloud Integration

Company: IBM

Location: Kolkata, IN

Posted Dec 24, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, career growth, and innovative solutions. It highlights required skills in database integration and technology implementation, while promoting a culture of curiosity and continuous learning.

DRP Service Center Specialist

Company: Sedgwick

Location: Remote

Posted Dec 23, 2025

Sedgwick promotes a caring culture with work-life balance and career growth opportunities. Recognized as a great workplace with comprehensive benefits, the role emphasizes teamwork and customer service excellence while offering competitive compensation and professional development.

Application Consultant-Edge & Network Cloud

Company: IBM

Location: Gurgaon, IN

Posted Dec 24, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for career growth. It highlights required skills in cloud computing and networking, along with preferred certifications and experience.

HR Partner (Japanese Speaking)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 24, 2025

The text describes a Team HR Partner role at IBM, outlining responsibilities such as supporting managers through AskHR, enhancing digital HR tools, and collaborating across business units. It lists required qualifications including a bachelor's degree, Japanese language proficiency, and HR expertise, while emphasizing skills like collaboration, communication, and client focus.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 24, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation in hybrid cloud and AI, and professional growth. Roles involve leading cloud development with AWS, Java, and Docker, emphasizing technical expertise and problem-solving.

Site Reliability Engineering Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

The text highlights IBM's Finance & Operations role as a critical driver of transformation, emphasizing efficiency, innovation, and career growth opportunities. It outlines key responsibilities and required skills for various positions while promoting a dynamic, learning-focused environment.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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