Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Infrastructure Specialist-AWS DevOps

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers, focusing on technical expertise and innovation for public/private sector clients. It lists educational requirements, technical skills in DevOps tools, cloud environments, and communication abilities.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

This role involves collaborating with clients on SAP implementations, driving innovation in hybrid cloud and AI, and delivering technical expertise through IBM's global delivery centers. Responsibilities include project leadership, system testing, and configuring SAP modules for inventory management. The position requires 8+ years of SAP experience and offers opportunities to impact clients through strategic technology solutions.

Consultor(a) de Oportunidades de Valor

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role at IBM BPO's consulting division focused on digital transformation using agile methodologies, AI-driven process mining, and hybrid cloud solutions. It emphasizes innovation, problem-solving, and strategic consulting with opportunities for impactful client outcomes and professional growth.

Application Developer-Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving software development, API configuration, and technical expertise in areas like API Connect DataPower, REST/SOAP APIs, and networking concepts. It specifies educational requirements, preferred qualifications, and responsibilities including code development, troubleshooting, and collaboration with clients.

SAP Quality Tester

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on SAP testing and integration projects, emphasizing collaboration with clients, innovation, and opportunities for professional growth. The role involves working on complex systems, ensuring data accuracy, and leveraging advanced technologies to deliver impactful solutions.

DevOps Cloud Engineer

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job description outlines the responsibilities of a DevOps Cloud Engineer, including designing and managing cloud infrastructure, implementing automation tools, developing CI/CD pipelines, and ensuring security practices. It lists required qualifications such as AWS/Azure expertise, Terraform knowledge, and containerization experience, while also highlighting preferred skills like multicloud deployments and observability tools.

IBM Middleware Engineer (ACE / Kafka / MQ) – 24/7 Operations

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The role involves supporting mission-critical middleware systems with a focus on high availability and performance. It offers a collaborative environment with opportunities for career growth and impactful work.

Data Engineer-Data Integration

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 09, 2025

This role involves data engineering tasks, collaboration with teams, and requires expertise in data warehousing, cloud technologies, and scripting languages.

Infrastructure Specialist - Platform Engineering Services

Company: IBM

Location: Ottawa, CA

Posted Dec 09, 2025

This job posting seeks a Senior System Support Analyst in Ottawa with 10 years of IMIT experience, Secret clearance, and expertise in Citrix XenApp, HL7 protocols, and security architectures. The role involves managing CFHIS solutions, troubleshooting systems, and collaborating in fast-paced environments with strict educational and technical requirements.

Mid Android Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and technical development. Responsibilities include coding, testing, and adopting new technologies, with requirements emphasizing Kotlin, Agile, and team collaboration.

(2026 Campus Hire) Associate Application Consultant | Apply by Jan. 2, 2026

Company: IBM

Location: Taipei, TW

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, technological innovation in hybrid cloud and AI, and professional growth through strategic partnerships and technical expertise. It outlines responsibilities involving data integration, application development, and agile teamwork, alongside educational and skill requirements for the role.

Backend Developer/ DevOps

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM offers career opportunities in cloud-native development, focusing on AI-powered solutions. The role requires expertise in cloud infrastructure, APIs, and containerization, with a preference for advanced degrees and experience in Kubernetes and DevOps tools.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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