Highly Satisfied Customer Experience Jobs

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Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Back-End Developer

Company: IBM

Location: Hursley, GB

Posted Dec 09, 2025

The text discusses IBM's data storage solutions and a Software Development Engineer role requiring technical skills and collaboration. It highlights team collaboration, Agile methodologies, and professional growth opportunities.

Associate Application Developer - Entry Level (Lansing, MI)

Company: IBM

Location: Lansing, US

Posted Dec 09, 2025

The text promotes IBM Consulting's role offering professional growth, innovation opportunities, and collaboration with global clients. It emphasizes technical expertise, career development, and working on impactful projects with cutting-edge technologies.

Recruiter (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description highlights opportunities to shape IBM's future through innovative recruitment practices, contribute to client satisfaction, and work with a talented team. It outlines responsibilities including candidate sourcing, brand ambassadorship, and collaboration with hiring managers, while specifying requirements like a bachelor's degree and experience in recruitment.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and innovation. It emphasizes growth opportunities, strategic partnerships, and impactful work with cutting-edge technologies like AI and hybrid cloud solutions.

Salesforce Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role at IBM Consulting involving technical expertise, innovation, and career growth opportunities. It emphasizes collaboration with clients, hybrid cloud and AI projects, and professional development through training programs.

Package Consultant-SAP HANA SCM IBP

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves collaborating with clients on SAP solutions and innovative projects, offering growth opportunities and technical expertise in IBM's consulting environment.

Security Specialist-Infrastructure Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a role at IBM Consulting involving technical expertise, cloud engineering, and system infrastructure. It outlines responsibilities, required skills, and educational qualifications for a position focused on innovation, reliability, and data-driven decision-making in a collaborative environment.

Portfolio Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a comprehensive role involving real estate management, budget oversight, vendor coordination, and strategic planning across multiple locations. It outlines responsibilities for facility management, stakeholder engagement, and operational efficiency while emphasizing alignment with organizational goals and continuous improvement.

Project Manager-Data Platforms

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving data domain projects, team management, and technical expertise in data migration. Requirements include education, project delivery experience, and communication skills in a professional consulting environment.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, requiring SAP HANA and S4 HANA expertise, along with technical implementation and testing skills.

Payroll Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Regional Payroll Specialist role requiring expertise in managing end-to-end payroll operations across Japan, China, Taiwan, and Hong Kong. The position emphasizes compliance with local labor laws, tax regulations, and statutory requirements, along with data management, audit preparation, and stakeholder coordination. Qualifications include a bachelor's degree, 3-5 years of payroll experience, and fluency in English with proficiency in Japanese/Mandarin. The role demands meticulous attention to detail, analytical skills, and cross-functional collaboration with HR, finance, and local vendors.

2026 Senior Data Scientist Intern - Corporate Development (M&A)

Company: IBM

Location: New York, US

Posted Dec 09, 2025

This text describes a Data Scientist internship role at IBM, focusing on transforming data into business value through AI and analytics. The position involves collaboration, problem-solving, and working with advanced technologies to drive enterprise performance and innovation.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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