Highly Satisfied Customer Experience Jobs

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Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Solution Architect-Cognitive Computing

Company: IBM

Location: Taipei, TW

Posted Dec 20, 2025

This text describes a job opening for an AML Solution Architect requiring technical expertise in AML compliance systems, SQL proficiency, API integration skills, and knowledge of AML regulations. It outlines responsibilities including system design, regulatory compliance, and problem-solving in AML implementations.

Solution Consultant-Talent Transformation BPO

Company: IBM

Location: DALIAN, CN

Posted Dec 20, 2025

This text describes a career opportunity at IBM Consulting focusing on BPO solution design with emphasis on collaboration, innovation, and long-term career growth. It outlines responsibilities, required education, technical expertise, and soft skills needed for the role.

Cloud System Administrator

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job description outlines a Cloud System Administrator role with responsibilities in managing Azure and GCP cloud infrastructure, requiring expertise in networking, security, and Kubernetes. The position emphasizes collaboration, mission-critical operations, and career growth within IBM's supportive culture.

Data Engineer-Business Intelligence

Company: IBM

Location: Pune, IN

Posted Dec 20, 2025

This role involves leading IBM's innovation through system development, driving global impact with technical expertise and career growth opportunities. The position emphasizes collaboration, agile environments, and access to advanced tools, positioning candidates to shape enterprise solutions and contribute to IBM's success.

ESRI Utility Network FTE

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 20, 2025

The text describes a role at IBM Consulting involving client collaboration, innovation in technology adoption, and career growth opportunities. It highlights technical expertise, strategic partnerships, and a culture of continuous learning and problem-solving.

Technology Partner Specialist - Service

Company: IBM

Location: Mumbai, IN

Posted Dec 20, 2025

IBM's role focuses on driving revenue growth through collaboration with partners, leveraging hybrid cloud and AI technologies, and fostering innovation. The position emphasizes career development and impactful solutions while promoting a supportive culture for global teams.

SAP Revenue Accounting and Reporting Managing Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job posting highlights a senior SAP consultant role focused on revenue accounting and reporting solutions, requiring expertise in SAP S4HANA Finance modules, IFRS standards, and industry-specific implementations. The position emphasizes leadership in project delivery, innovation, and leveraging worldclass expertise to drive financial transformation for clients.

Full Stack .Net Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

IBM Consulting offers roles in application development with Microsoft technologies, emphasizing innovation, client collaboration, and career growth opportunities through strategic partnerships and technical expertise.

Líder Técnico Mainframe – DB2, COBOL e Automação

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text describes a career in IBM Consulting emphasizing global collaboration, innovation in hybrid cloud and AI, technical leadership in Mainframe solutions, and opportunities for career growth. It highlights impactful work with clients, technical expertise requirements, and a culture of evolution and empathy.

Application Developer-Microsoft .NET

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

This text promotes a Software Developer role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, career growth opportunities, and innovative problem-solving in a supportive technical environment.

Senior Solutions Architect

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text promotes IBM Consulting's career opportunities, emphasizing long-term client relationships, innovative solutions, and professional growth. It outlines the role of a Solution Architect, required expertise, and the company's focus on delivering impactful results through collaboration and technical expertise.

Application Developer-MuleSoft

Company: IBM

Location: Hyderabad, IN

Posted Dec 20, 2025

This role involves collaborating with global clients to innovate in hybrid cloud and AI, emphasizing teamwork, technical expertise, and career growth opportunities.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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