Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

SAP S/4HANA Order to Cash Senior Managing Consultant

Company: IBM

Location: No City, US

Posted Dec 20, 2025

This job description highlights a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, career growth opportunities, and impactful projects. It outlines technical requirements, project management skills, and integration expertise needed for the position.

Procurement Operations SME

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description highlights IBM's Finance & Operations role as a critical driver of transformation and efficiency, emphasizing collaboration, innovation, and career growth opportunities within a dynamic global environment.

Managing Consultant - SAP (MM) Procure to Pay

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job description highlights a career in IBM Consulting with opportunities for professional growth, collaboration with global clients, and leadership in SAP solutions. It emphasizes strategic roles, technical expertise, and project management skills required for success in the position.

Technical Support Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 20, 2025

This job description highlights a Technical Support Engineer role at IBM focusing on data management solutions. It emphasizes collaboration with global teams, customer satisfaction, and opportunities for professional growth through advanced technologies and skill development.

Full Stack Developer (Golang)

Company: IBM

Location: Kochi, IN

Posted Dec 20, 2025

The role involves designing scalable backend and frontend solutions, working with modern technologies, and contributing to cloud-native innovations. IBM emphasizes growth, collaboration, and continuous learning in a dynamic environment.

Security Consultant Cloud Security Services

Company: IBM

Location: ABU DHABI, AE

Posted Dec 20, 2025

The text describes a job role for a Digital Security Managing Consultant focusing on cloud security, IAM, and hybrid/multi-cloud environments. It outlines responsibilities, required certifications, and expertise in security architecture, compliance standards, and large-scale security transformation projects.

SAP HANA FIN-FSCM

Company: IBM

Location: Bogota, CO

Posted Dec 20, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration, innovation, and career growth. It highlights responsibilities involving SAP solutions, client partnerships, and technical expertise in areas like CLM and HANA. The role offers opportunities for skill development and impactful client work.

Digital Sales Specialist Automation Platform for UKI Market - IBM Dublin

Company: IBM

Location: Mulhuddart, IE

Posted Dec 20, 2025

The text describes a Digital Sales Specialist role at IBM, emphasizing collaborative opportunities, career growth, and impactful work. It highlights the company's commitment to innovation, client success, and professional development through excellent onboarding and learning culture.

Penetration Tester

Company: IBM

Location: Pune, IN

Posted Dec 20, 2025

The text describes IBM's infrastructure role requiring cybersecurity expertise in penetration testing, emphasizing skills in automated/manual testing tools like BurpSuite/ZAP, OWASP Top 10 vulnerabilities, and security methodology analysis for infrastructure protection.

Application Developer-DevOps - 5658170

Company: IBM

Location: NO City, BR

Posted Dec 20, 2025

IBM Consulting offers DevOps roles focusing on CICD pipelines, automation, and cloud technologies. The position requires expertise in DevOps tools, scripting, and agile methodologies, with a preference for cloud platform experience.

QA/Test Developer Intern 2026

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 20, 2025

This text describes a Business Analyst role requiring expertise in translating business processes into IT requirements, collaborating with teams, documentation, testing, and compliance. It outlines responsibilities, education requirements, and technical skills needed for HR systems and system architecture knowledge.

Backend Developer

Company: IBM

Location: Bogota, CO

Posted Dec 20, 2025

The text describes a job role at IBM Consulting involving technical expertise delivery to clients, requiring skills in Java, Python, cloud technologies, and specific development frameworks.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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