Highly Satisfied Customer Experience Jobs

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Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

Data Engineer-Data Platforms

Company: IBM

Location: Hyderabad, IN

Posted Dec 20, 2025

This job description outlines a Data Engineer role at IBM, emphasizing responsibilities such as designing solutions, continuous improvement through agile frameworks, and required expertise in technologies like Apache Spark, Hadoop, Python, and cloud platforms. It highlights both technical skills and collaborative teamwork expectations.

Snowflake Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

This job description outlines a role as a Snowflake and ETL developer for IBM Consulting, focusing on data solutions for electric utility initiatives. The position emphasizes collaboration with clients, innovation in hybrid cloud and AI, and career growth through technical expertise and strategic partnerships.

Application Developer-Java & Web Technologies

Company: IBM

Location: Segrate, IT

Posted Dec 20, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, career growth opportunities, and technical expertise in areas like Java, Quarkus, and Kubernetes. It highlights the importance of curiosity, problem-solving, and continuous learning in a supportive professional environment.

Researcher - Talent Acquisition Team

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This role involves leading high-impact research projects to support executive hiring, ensuring diversity in talent pipelines, and collaborating with stakeholders to align research with business strategies. Requires a bachelor's degree and expertise in talent intelligence.

Consultant, Data Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

IBM seeks a Data Engineer to design Snowflake solutions, requiring expertise in data pipelines, cloud platforms, and collaboration. The role offers flexibility and integration into IBM's organization post-acquisition.

S/4 HANA SCM PP Senior Managing Consultant

Company: IBM

Location: MADRID, ES

Posted Dec 20, 2025

This role involves designing SAP S4HANA solutions for industrial clients, collaborating with cross-functional teams, and requiring expertise in PP configuration and integration. It emphasizes career growth, innovation, and impactful client partnerships through IBM's technology ecosystem.

Data Engineer-Business Intelligence - 5658115

Company: IBM

Location: NO City, BR

Posted Dec 20, 2025

The text describes a role in IBM Consulting focused on AI and data engineering, emphasizing collaboration, innovation, and career growth. It highlights responsibilities like designing AI systems, working with global teams, and required skills in machine learning and MLOps. The tone is promotional and confident about the opportunities and technologies involved.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

This job description highlights a career in IBM Consulting focused on SAP implementation and client collaboration, emphasizing global opportunities, technical expertise, and professional growth through strategic partnerships and innovative technology.

Jovem aprendiz (Belém) II

Company: IBM

Location: NO City, BR

Posted Dec 20, 2025

IBM's internship program offers growth opportunities for young professionals, emphasizing learning, inclusion, and career development through hands-on experience and innovation.

Software Developer - Java

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job posting seeks a Java Developer with expertise in Java 21, Spring Boot, and modern enterprise technologies. Responsibilities include designing applications, integrating messaging systems, and using AI-driven tools for modernization. Requirements emphasize experience with specific frameworks, cloud-native architectures, and DevOps practices.

Order to Cash Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 20, 2025

IBM seeks an Order to Cash Analyst to handle transactional tasks, collaborate with clients, and drive innovation. The role emphasizes problem-solving, communication, and achieving business goals in a dynamic environment.

Incident Response Consultant

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description outlines a Security Consultant role at IBM, focusing on incident response, cybersecurity advisory, and technical expertise. The position requires skills in threat hunting, forensic analysis, and cloud technologies, with opportunities to work on high-profile cybersecurity cases and develop enterprise security strategies.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

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