Highly Satisfied Customer Experience Jobs

1,758,502 open positions · Updated daily

Highly Satisfied Customer Experience (CX) roles are the core of the shift toward data‑driven, omni‑channel service. Firms that top Net Promoter Score rankings now devote 25% more budget to CX talent, fueling a 30% year‑over‑year hiring surge in this space.

Within the CX spectrum you’ll find positions such as CX Analyst, CX Manager, Customer Success Manager, Voice of Customer Lead, and CX Automation Engineer. Typical duties include dissecting CSAT and NPS data with SQL, mapping journey stages in Salesforce Service Cloud, deploying AI chatbots on Intercom, and designing feedback loops in Medallia. Mastery of Zendesk, Mixpanel, and Python for predictive sentiment analysis is often a prerequisite.

Salary transparency is critical for CX professionals because their work directly influences customer loyalty metrics that drive revenue. Clear pay scales foster trust, help candidates benchmark against industry standards, and reduce turnover by aligning compensation with impact on service KPIs.

2026 Intern – IBM Product Marketing (Austin, TX)

Company: IBM

Location: Austin, US

Posted Dec 18, 2025

This internship at IBM offers opportunities to work on innovative projects in hybrid cloud and AI, with a focus on collaboration, creativity, and impactful marketing strategies. The role includes mentorship, leadership exposure, and a chance to showcase work to senior leaders.

SAP HANA CONSULTANT FIN FI- Group Reporting

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, implementation of SAP solutions, and opportunities for skill development. It highlights responsibilities such as configuring SAP HANA and FI systems, delivering high-quality results, and working with industry expertise.

People Coordinator

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

This job description outlines the role of a People Coordinator supporting global HR functions and AI automation initiatives. The position requires 2+ years of HR operations experience, strong analytical skills, and proficiency with HR systems. Responsibilities include providing end-to-end HR support, managing HR tickets, and collaborating with vendors. Preferred qualifications include experience with AI tools and digital HR platforms.

Expert Labs Project Administrator

Company: IBM

Location: BUDAPEST, HU

Posted Dec 18, 2025

The role involves supporting financial objectives through project management and accounting skills, requiring proficiency in English and Italian, with a collaborative team environment focused on delivering world-class services.

Network Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 18, 2025

IBM Consulting offers roles in cloud and AI innovation, emphasizing collaboration, technical expertise, and career growth through global client partnerships and continuous learning.

Analista de crédito junior

Company: IBM

Location: Bogota, CO

Posted Dec 18, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovative solutions. It outlines responsibilities in credit management, including document processing, compliance, and customer support, while highlighting required skills and growth opportunities in a dynamic financial environment.

Consultant technico-fonctionnel - IBM CIC- H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 18, 2025

This text describes a Business Analyst role involving collaboration with teams, process optimization, requirement gathering, and technical coordination. It outlines responsibilities, required skills, and preferred experiences in a professional consulting context.

Group Manager- Transition

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a career opportunity at IBM Consulting focusing on global client collaboration, digital transformation, and innovation through agile methodologies and AI. It emphasizes career growth, strategic partnerships, and impactful work across industries.

Java Developer (HS)

Company: IBM

Location: Leicester, GB

Posted Dec 18, 2025

IBM CIC offers career growth, training, and a collaborative environment with opportunities for innovation and professional development.

Process Delivery Specialist-Record to Report TL

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 18, 2025

The text highlights IBM's innovative achievements and mission to improve business and society through technology. It also describes a job opportunity for a Team Lead in Accounting with requirements for skills in finance, analytics, and leadership.

Apptio - Digital Sales Specialist

Company: IBM

Location: Austin, US

Posted Dec 18, 2025

The text promotes IBM's Global Sales role, emphasizing collaboration, innovation, career growth opportunities, and the impact of solving complex business challenges. It highlights required skills and the potential for professional development in a dynamic environment.

Package Consultant-SuccessFactors Core HR

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This role involves leading teams to innovate and deliver solutions for clients using IBM's technology, focusing on collaboration and strategic growth.

Frequently Asked Questions

What are the typical salary ranges for Highly Satisfied Customer Experience roles by seniority?
Entry‑level CX Analyst earns between $60k‑$80k; mid‑level CX Manager commands $90k‑$120k; senior CX Director sees $140k‑$170k; VP or Chief CX Officer roles can exceed $200k with bonuses tied to NPS growth.
Which skills and certifications are required for Highly Satisfied Customer Experience positions?
Core proficiencies include Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, Medallia Certified CX Analyst, and data analysis with SQL or Python. UX design knowledge and experience with Mixpanel or Amplitude analytics strengthen candidacy.
Is remote work available for Highly Satisfied Customer Experience roles?
Yes—many leading companies like Zendesk, HubSpot, and Shopify offer fully remote or hybrid CX positions, allowing teams to collaborate on journey mapping and AI bot training from any location.
What are the typical career progression paths in Highly Satisfied Customer Experience?
A common trajectory is CX Analyst → CX Manager → CX Director → VP CX. Alternatively, a CX Automation Engineer may progress to Lead Automation Engineer, then to CX Ops Lead or Chief Automation Officer.
What industry trends are shaping the future of Highly Satisfied Customer Experience?
The sector is moving toward AI‑driven self‑service, hyper‑personalized real‑time journeys, integration of voice assistants, and real‑time sentiment dashboards that link customer feedback directly to revenue metrics.

Related Pages