Hospital Jobs in Plano, TX
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Data Analytics Engineer
Company: Omnicell
Location: Dallas-Fort Worth, TX
Posted Aug 05, 2023
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. We encourage creative problem solving and outside-of-the-box thinking that only a diverse, well-rounded workforce can bring. Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients - one where medication errors are a thing of the past. Continue to improve code quality by tracking, reducing, and avoiding technical debt Required Skills: Expertise building ETL solutions using SSIS. Join our growing company and help shape the future at Omnicell. Expertise in writing stored procedures and SQL queries Proficient in Agile/Scrum software development lifecycle management Experience with CI/CD tools and Version Control tools like GIT Good understanding of Test-Driven Development and Behavioral Driven Development strategies and approaches Knowledge of unit, integration, and end-to-end testing strategies Strong data analytics, quantitative skills, problem-solving skills, comfortable navigating data-driven business environments Self-motivated, independent worker who is driven to deliver results without close management Ability to communicate well and work with other developers and can foster team and peer loyalty Encourages constructive design discussion with the team Be able to work efficiently in a high pressured and fast pace environment Excellent prioritization skills to deliver multiple projects in a timely manner Sense of urgency and adherence to deliverable dates Basic Qualifications: Bachelor's degree in Computer Science/Information Systems Management or equivalent 2+ years as a developer with experience in SQL and SSIS Preferred: 2+ years related experience developing in the Pharmacy, Hospital/EMR, PBM, hospital revenue cycle, or 340B industry Knowledge of pharmacy, prescription claims adjudication, PBM, or medical EDI data a plus 2+ years of experience in software design and development using C, Microsoft Azure Data Factory, AWS, .NET Framework / .NET Core, REST APIs, XML, Angular (or similar UI Framework) Work Conditions: Onshore/Remote environment.
Director, Accounting
Company: Steward Health Care
Location: Dallas-Fort Worth, TX
Posted Aug 02, 2023
Steward Health Care is a leading, physician-led, minority-owned healthcare system with a mission to revolutionize healthcare delivery. They provide comprehensive care to 12.3 million patients annually through a network of hospitals, medical groups, and other facilities across multiple states. The company is currently seeking a seasoned Accounting Manager with at least 5 years of experience, preferably in healthcare, to oversee balance sheet reconciliations, coordinate with accounting teams, and implement process improvements. The ideal candidate will have a strong background in data modeling, leadership experience, and a proven track record of driving operational efficiencies.
Revenue Integrity Specialist
Company: JPS Health Network
Location: Dallas-Fort Worth, TX
Posted Aug 07, 2023
3. To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org. 2. For more information, visit www.jpshealthnet.org. Reports all system issues including benefit updates, provider address changes, pricing and Medicare guidelines. Works relevant work queues daily, documenting issues and follow-up with coding, revenue integrity, CDI, or other applicable departments in a timely manner. When working here, you're surrounded by passion, diversity, and dedication. Performs other related job duties as assigned. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
Senior Revenue Analyst - REMOE
Company: Steward Health Care
Location: Dallas-Fort Worth, TX
Posted Aug 04, 2023
We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. REQUIRED KNOWLEDGE & SKILLS: (Examples: Ability to work independently and take initiative; Good judgment and problem solving skills; Communication skills; Interpersonal and organizational skills; Level of confidentiality) Experience with chargemaster maintenance or proficient knowledge of chargemaster components (CPT, HCPCs, Revenue Codes) Experience using Craneware Charge Master Toolkit and Meditech Patient AccountingKnowledge of CPT-HCPCS, third party reimbursement methodologies, and revenue cycle processThorough understanding of the CDM relationship to general ledger, cost accounting, cost reporting, budget, coding, billing and compliance in a hospital settingExpert knowledge of inpatient and outpatient billing requirements, coding guidelines and CMS Medicare reimbursement methodologyMust be flexible and be able to adjust in changing environments, including traveling to each Steward facilityExcellent communication and interpersonal skills with the ability to effectively interpret, communicate, and educate othersStrong quantitative, analytical and organizational skillsAbility to respond to complex inquiries in a professional and efficient manner EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER: Bachelor's degree in Nursing, Accounting, Finance, Healthcare Administration or Business Administration or 3 years of direct chargemaster experience.Minimum five years health care with three years chargemaster or billing or coding.Certified coder a plus.Proficient in using Microsoft Excel, PowerPoint and Word Steward Health Care is proud to be a minority, physician owned organization. KEY RESPONSIBILITIES: (Use bullets for specific responsibilities) Mentor and support team of CDM Analysts by providing training and guidance around CDM policy, procedure, and workflow. Lead and participate in Enterprise projects and committees related to charge capture workflows, and CDM standardization. The Sr. Revenue Integrity Analyst will also be responsible for reviewing, analyzing, and trending information being reported. Provide support, education, and guidance to clinical and administrative departments to maximize appropriate revenue for the system. Oversee processing of CDM additions, deletions and change requests while maintaining compliance with local, state and federal regulatory agencies for assigned area of expertise.Develop analytical reports needed to complete CDM reviews using Meditech or other available reporting tools or teams.Monitors government and commercial payers for updates and changes to billing requirements. Communicates and educates clinical and administrative staff on any actions required to comply with new regulations.Identify when rebilling is needed and coordinate the rebilling process with the Clinical & Fiscal Integration Team and Patient Financial Services.Serve as subject matter expert in assigned departments and CDM department responsibilities.Responsible for the training of CDM Analysts and hospital departments regarding compliant charge practice; the CDM maintenance process; annual CPT/HCPC code updates; and charge capture improvement.Performs detailed, annual review of the CDM and CPT/HCPC code changes and updates Meditech and Craneware systems.Collaborates with the clinical departments and enterprise Information System team to ensure that the appropriate ancillary/clinical modules are updated appropriately.Serves as subject matter expert related to charging and billing issues and assists in developing and maintaining CDM related policies and procedures.Audits charges being captured by clinical departments for accuracy and completeness. Utilize the Charge Description Master (CDM) management software to maintain a complete, accurate and standardized CDM, with uniform data elements and consistency with clinical practice for high revenue departments.
Accounting Manager (Remote)
Company: Steward Health Care
Location: Dallas-Fort Worth, TX
Posted Aug 07, 2023
We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic. Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. Desire to advance within the organization and take on new responsibilities and additional training Steward Health Care is proud to be a minority, physician owned organization. KEY RESPONSIBILITIES: Oversee the reconciliation of all balance sheet reconciliations assigned to you and Corporate staff on a monthly basis, Performs/reviews reconciliation of general ledger accounts involving complex transactions Coordinate with the Corporate accounting team to deliver accurate Corporate department P&L's on a monthly basisReviews financial statement analysis as prepared by senior/staff accountants for appropriate activity relative to budget/expectations for assigned entities Analyzes/reviews, verifies and posts transactions to journals, ledgers and other records Analyzes/reviews, investigates and corrects accounting entries as needed Closely interact with Hospital Accounting, SMG, SHCN, AR and AP groups to identify areas of operational and accounting efficiencies Work with Director of Financial Reporting and Corporate Controller to shorten period end close cycle Communicate with Director of AP to streamline AP accounting procedures and ensure accurate reportingLeverage data modeling technology to derive entries needed to close each period and to perform variance analysis and reconciliation between subledgers and general ledgerParticipate in the evaluation and recommendation of programs, procedures for improved operations, modifications to and/or implementation of new proceduresAssist in establishing long and short term unit goals and objectives to support department and corporate strategic planLead and develop team of 5-10 staff and senior accountants, including supervisorsOther duties as assignedPromotes, models, and oversees the mission and values of Steward Health Care EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL KNOWLEDGE/SKILLS & ABILITIES: Minimum 5 years of experience, BS Accounting/Finance or equivalent experience, including 2 years in a leadership role Experience in Corporate Accounting within the healthcare field preferred Moderate to advanced working knowledge of MS Office Experience with at least one data modeling tool such as Power BI, Power Query, Tableau, Alteryx, etc. Steward is among the nation's largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers. As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability. This ensures management has as much lead time as possible to react to and/or mitigate issue(s).
EMR Technical Team Lead
Company: JPS Health Network
Location: Dallas-Fort Worth, TX
Posted Aug 01, 2023
JPS Health Network is a tax-supported healthcare system in North Texas with over 582 beds and 25 locations. It features John Peter Smith Hospital, a Level I Trauma Center, and Acclaim Multispecialty Group with over 300 providers. The network emphasizes passion, diversity, and dedication. The EMR Technical Team Lead position involves managing and leading an EMR Technical team, communicating goals, and ensuring compliance with standards and processes.
Pharmacy Benefit Consultant - Employer (1443)
Company: Pharmaceutical Strategies Group LLC
Location: Dallas-Fort Worth, TX
Posted Aug 07, 2023
The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. You will also lead vendor (PBM) strategies that will include procurement efforts, contract negotiation and ongoing vendor management, while providing industry expertise and insight related to trends and opportunities.Responsibilities:Client ManagementWorking with the PBM, client and PSG resources the candidate will:Identify and maintain appropriate multi-level client relationships and a deep understanding of client business and corporate culture resulting in high client satisfaction and retentionDevelop and implement customized strategic plans based on unique client needs to achieve targeted long- and short-termTrack and measure vendor contract performance including operational and financialLead and participate in ongoing client meetings including:Vendor review meetingsIndependent strategy and performance assessment meetingsUse analytical skills/tools to identify and present opportunities to clients that will serve to support trend management, cost savings, identify FWA, etc.Navigate appropriate internal PSG experts on custom projects andSupport clients that wish to leverage internal pharmacy resources including improving in-house pharmacy capture rates, development of customized clinical programs (PA, Formulary, etc), 340B program maximizationReview PBM provided pharmacy program indicators and reports for ongoing opportunities and program performanceMaintain ongoing reports and documentation related to client relationship and programResponsible for renewal of client relationship and creating strategy, scope of services and appropriate fee structure to match clientProgram and Business DevelopmentAssess opportunity for expanding PSG services within existing clientLeverage client relationship for PSG prospecting efforts by creating developing clientParticipation in conferences and other forums for showcasing program experience andParticipate in internal workgroups to develop new programs, services, corporate positions and publications based on the continual assessment of client and marketAccount ImplementationProvide oversight, guidance and serve as an advocate for the client to ensure vendor requirements are being met and service levels are adequate throughout vendorIdentify issues and concerns for appropriate escalation and resolution to ensure successfulRFP Process ManagementLead the development and management of the RFP process for clients including RFP creation, vendor selection meetings and contract execution (in conjunction with internal RFP coordinator).Participate in non-client RFP process via scoring and client meetingContract Review and ExecutionLead the review process for new and renewing vendor contracts through final execution to ensure current terms, definitions and compliance with RFPLead the creation and renewal of PSG client agreements to create appropriate scope of services and feeQualifications (Minimum Requirements)Extensive knowledge of PBM and specialty pharmacy environment (4 years minimum experience).Strong verbal and written communication skills including presentation skills and client relationship managementAbility to develop strategies and implement programs for large client Rx benefit programsStrong experience with hospitals and health systemsFamiliarity with the Federal 340B pricing programStrong clinical and financial analysis skills including: Word, PowerPoint and ExcelTravel required, 25+%Pharmacy background with bachelor’s degree; MBA and/or PharmD/RPh strongly preferredBusiness development experience preferredWHY JOIN US? 15th Largest Broker in USVoted " Best Place to Work" in the Insurance IndustryAwesome Benefits: 401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips! In addition, you will identify business needs and create custom solutions for sophisticated clients which include overall pharmacy benefit strategies. You will lead and cultivate multi-level client relationships with executives, human resource personnel, pharmacy department personnel and others which enable PSG to partner with clients to create, communicate and implement pharmacy strategy within the context of the overall health system healthcare strategy. Through our leading pharmacy intelligence and technologies, we save our clients billions of dollars every year with an unwavering commitment to serving as your advocate and strategic partner.Our mission is to relentlessly advocate for our clients as we partner together to develop innovative drug management solutions that deliver exceptional strategic insights, financial and clinical value.As a Pharmacy Benefit Consultant, you will serve as the primary/lead consultant on strategic clients with a focus on Health Systems, Hospital clients, Strategic Clients or Employer Groups. ).The national average salary for this role is $120k - $160k in base pay and exclusive of any bonuses or benefits. An Equal Opportunity/Affirmative Action Employer.LI-RemoteLI-GB1PSG Pharmacy Benefit Consultant For over 20 years PSG has been singularly focused on helping our clients navigate the complex and ever-changing challenges of drug management.
Manager Revenue Cycle Operations
Company: Steward Health Care
Location: Dallas-Fort Worth, TX
Posted Aug 07, 2023
We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. Ability to define, quantify, qualify, and reconcile vendor placement, performance, and invoice reconciliation.Conduct regular meetings with team to review productivity metrics, reaffirm weekly/monthly goals, provide coaching/training and ensure work is appropriately prioritized.Maintain a culture of compliance and uphold SHC revenue cycle policies within the operation. Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas. REQUIRED KNOWLEDGE & SKILLS: (Examples: Ability to work independently and take initiative; Good judgment and problem solving skills; Communication skills; Interpersonal and organizational skills; Level of confidentiality) Ability to manage multiple projects simultaneously with aggressive deadlinesExtensive knowledge of revenue operations within the vendor management pillarAbility to measure team's productivity and qualityExtensive process management and process optimization experienceExperience managing employees in a fast-paced, dynamic work environmentEffective analytics creation and interpretation of dataHospital operations experienceMicrosoft Office (Word, One Note, Excel, Outlook, PowerPoint) Excellent verbal and written communication skills EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER: Education: Bachelor's degree in business/healthcare or MBA preferredExperience: 4 years progressive management experience within revenue operationsCertification/Licensure: noneSoftware/Hardware: noneOther: Required to travel throughout Steward locations as neededTravel: Minimal requirements Steward Health Care is proud to be a minority, physician owned organization. This position includes the management of operations performance, operations transformation, and personnel, as well as the monitoring of selected vendors, both onshore and offshore. The Manager will be knowledgeable of the hospital revenue cycle process, skilled in establishing and maintaining vendor relations, and have an innate interest in analytical research. KEY RESPONSIBILITIES: (Use bullets for specific responsibilities) Establish and maintain relationships with vendors and ensure proper contract performance.Oversee and help ensure the accuracy of vendor invoices, and the monthly invoice accrual process.Ability to interact with Revenue Cycle leadership regarding vendor operations and performance.Assist with the execution of key vendor risk management activities.Ensure daily, weekly, monthly achievement of Revenue Operations key performance indicators. Ability to willingly accept responsibility and/or delegate responsibility.Ability to set priorities and use good judgment for self and staff.Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.Other duties as assigned. The position will report directly to the Sr. National Director of Revenue Cycle Vendor Management.
Director Human Resources
Company: Steward Health Care
Location: Houston, TX
Posted Aug 07, 2023
We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES Technical, clerical, critical thinking and interpersonal skills. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. Supports, reviews, and understands the JCAHO and DNV's compliance activities and expectations. Bachelor's degree in Business, Human Resources Required PHR or relevant human resources certification PREFERRED Bi or Multilingual. Supervises human resources staff which includes hiring, assigning tasks, problem-solving, monitoring activities, evaluating performance and disciplining staff. Able to communicate effectively in English, both verbally and in writing. MBA or higher degree SPHR or relevant human resources certification Steward Health Care is proud to be a minority, physician owned organization. Manages and coordinates Human Resource programs and activities pertaining to employment, recruiting, employee relations, compensation, and organizational development. Minimum of seven years human resources experience in healthcare required.
Sales Executive, ONESOURCE - Remote
Company: Thomson Reuters
Location: Dallas-Fort Worth, TX
Posted Aug 07, 2023
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. The location(s) for this role include one or more of the following states (CA, CO, CT, NV, WA) and/or remote. At Thomson Reuters, we've been doing just that for almost 160 years. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. More information about Thomson Reuters can be found on https://thomsonreuters.com. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters.
Regional Manager-Orthobiologics- Central Region
Company: Arthrex
Location: Dallas-Fort Worth, TX
Posted Jul 31, 2023
Arthrex, Inc. is seeking a Regional Manager-Orthobiologics for the Central region, covering Texas, Oklahoma, Kansas, Nebraska, and Sioux City, SD. The role involves managing Orthobiologics product portfolio performance, training, and activities with technology representatives, physicians, and accounts. The successful candidate will build relationships with key customers, sales agencies, and internal departments, driving sales strategies and market growth. Essential duties include developing educational strategies, working with agency principals and sales managers, providing educational/sales support at various events, and developing key account relationships. The position requires a bachelor's degree, 3+ years of medical device sales experience, and knowledge of orthopedic procedures. Travel up to 75% annually is required. Arthrex offers comprehensive benefits, including medical, dental, vision insurance, retirement plans, and more.
Information Systems (IS) Specialist
Company: Steward Health Care
Location: Houston, TX
Posted Aug 04, 2023
We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. Steward Health Care is proud to be a minority, physician owned organization. Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas. network and telecomm, printers, desktops, monitors/TVs and peripheral devices) and software (i.e. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal ability to furnish information. EHR, Office), working as a conduit to any advanced systems expertise needed. KEY RESPONSIBILITIES: Provide first level superior customer service to internal and external clients, customers, and patientsConsult with hospital personnel to determine hardware and software solutions meet defined specifications and research and rectify any reported deviationsRespond to all reported Information Technology issues to identify and understand reports problems, engage expertise, ascertain and apply solutions, and educate/inform end users of resolutionsDesign and champion required alterations to hardware or software solutions needed to meet business requirements Work with leaders and peers to ensure enterprise approach to process, procedures and technologySupport maintenance, updates, modifications, troubleshooting, and assessment of all supported hospital and branch office computers, printers, and other peripheral devicesSupport deployment, software installation, testing of network connections and varying troubleshooting servicesTroubleshoot technical problems with workstations and standalone PCs, laser and label printers, network connectivity, and peripheral hardware and bring issues to resolution in a timely mannerProvide first and sometimes second level technical support for other Network Technicians and for the Support CenterReview assigned calls in the call tracking system and take appropriate action to resolve issues. Ensure that all tickets are updated with information in a timely mannerProvide regular on-call duties as scheduledPrioritize and escalate critical problems within given guidelines Utilize and enhance shared documentation resources to help resolve issues and improve group efficiencyDemonstrate the ability to work with minimal supervision and directionTriage calls and user issues to determine bests means for resolutionPlan and execute moves, adds and changes of PC and Printer equipmentMaintain a flexible schedule in accordance with the needs of the departmentMentor and provide guidance to junior Information Systems Specialist team membersConform to all departmental and enterprise standards, policies, and proceduresProvide setup and installation services for networked devices using Steward's standard operating procedures and asset management proceduresParticipate in the execution of large deployment projects and/or departmental movesDevelop an understanding and awareness of the enterprise, including its objectives, design, strategies, departmental initiatives, staffing and the roles of key players in the organizationOccasionally lift and carry supplies and equipment weighing up to 30 poundsMaintain a clean and orderly workplace, organizing and properly disposing of hardware, software and miscellaneous items in accordance with hospital, departmental and enterprise standardsTravel to other sites requiredDemonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environmentCommits to recognize and respect cultural diversity for all customers (internal and external)Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed REQUIRED KNOWLEDGE & SKILLS: Strong analytical and problem-solving skillsAbility to multitask and prioritize work requirementsExcellent interpersonal and communications skills, including the ability to establish and maintain effective working relationships with othersExcellent organizational skillsAbility to follow direction and troubleshoot issuesAbility to work independently and take initiative over diverse project areasAbility to be flexible, versatile, and adaptable in day-to-day activities conducted in a multi-site environmentRely on experience and judgment to plan and accomplish goalsAbility to express ideas concisely and clearly, orally and in writingAbility to manage small projects, provide regular communication, and maintain a mutually agreeable scheduleAbility to effectively prioritize projects and daily workflowAbility to effectively prepare presentation material and present information to IS staff, management, hospital personnel and public groupsAbility to strategically plan and be proactive in approachAbility to read, analyze and interpret applicable technical documentation, system reports, software licenses and contracts EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER: Education: 2-year college program certificate, or equivalent work experienceExperience: 5 years' experience in a customer services focused environments, Healthcare IT preferredCertification/Licensure: Industry standard certification Microsoft Certified Desktop Technician (MCDST), CompTIA A+, and/or CompTIA Network+ is preferredSoftware/Hardware:Hands on PC and Macintosh experience in installation, repair and troubleshootingExpert knowledge of PC hardware and associated subsystemsExpert knowledge of Windows desktop operating systems General knowledge of MSOffice, Exchange, IE, Safari, Activesynch, MS Project, MSVisioGeneral knowledge of hospital applications to assist with troubleshooting and serviceKnowledge of client-server computingKnowledge of printer hardware and experience in installation, repair and troubleshootingKnowledge of basic data communications networking and telecomm equipment, including hubs, routers and cabling infrastructureKnowledge of LAN/WAN internet working protocols The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. The IS Specialist advances the practice and performance of the Enterprise Service Delivery team and its members by helping to create, implement, and enforce best practices and promote continuous improvement.