Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

With 1,619 openings, Lead With Heart roles are in high demand as tech companies recognize that empathy drives customer loyalty, reduces churn, and fuels innovative product design. The surge is especially visible in AI ethics, mental‑health platforms, and inclusive tech, where understanding human nuance is a competitive advantage.

Typical positions include Customer Success Managers who conduct empathy interviews, UX Researchers who map emotional touchpoints, Accessibility Advocates who apply WCAG standards, Community Managers who nurture peer support networks, and Product Managers who integrate design‑thinking frameworks. Each role blends data analysis with human‑centered storytelling to shape products that resonate with diverse audiences.

Salary transparency is critical in this field because empathy‑focused talent is often under‑paid relative to technical peers. Clear pay bands help recruiters attract qualified professionals, reduce bias, and demonstrate a company’s commitment to equitable treatment—values that resonate strongly with candidates who choose careers that prioritize compassion.

Bilingual Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job description is for a bilingual Spanish and English customer service role at a Fortune 100 company, specifically for their Gold Customer Service licensed class starting January 26, 2026. The role requires a valid Property & Casualty or Personal Lines License and offers paid mandatory training. The position provides 24/7 support, with responsibilities including assisting customers, delivering expertise, providing guidance, upholding customer care standards, and accurately maintaining data. The company values personal and professional growth, and offers comprehensive benefits and an inclusive culture.

Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job posting is for a remote, experienced, and licensed Customer Service Representative within a Customer Response Center. The role involves providing timely and accurate information to policyholders and agents, solving problems related to policies, and ensuring high customer satisfaction. The position requires an active P&C Producers insurance license and offers paid training.

Senior Product Design Lead - Payments & Risk Platform

Company: Gusto, Inc.

Location: Canada

Posted Dec 07, 2025

The role is for a Payments + Risk Design Lead at Gusto, responsible for end-to-end product design of complex financial systems. The position requires 8-10 years of product design experience, expertise in systems thinking, and the ability to lead design direction and influence cross-functional partners. The role offers competitive compensation and the opportunity to work on mission-critical systems that empower small businesses.

Senior Software Engineer - Fullstack

Company: Webflow

Location: Argentina

Posted Dec 07, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are expanding their engineering team in Argentina to work on new products and features. The role is for a Senior Software Engineer Fullstack to design and implement scalable backend services and APIs using technologies like Node.js, TypeScript, MongoDB, and AWS.

Data Visualization Engineer 5 - Content & Studio

Company: Netflix

Location: USA

Posted Dec 07, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company leverages its position as both a content distributor and producer to create data-driven insights for decision-making. The Tools & Insights team within Data Science & Engineering builds data storytelling products for content, partnering with strategists, data scientists, and engineers to create a holistic story through data visualization applications.

Senior People Operations Generalist

Company: Mercury

Location: USA

Posted Dec 07, 2025

Mercury is seeking a Senior People Operations Generalist to join their team as they scale globally. The role involves managing leave of absence processes, advancing DEIB initiatives, and serving as a Workday partner. The ideal candidate should have 5+ years of experience in People Operations, experience using Workday, and a strong ability to handle sensitive matters with empathy and exceptional communication skills.

Software Engineer, Streaming Systems

Company: Hightouch

Location: North America

Posted Dec 07, 2025

The company is seeking a software engineer to join their Streaming Systems team, which focuses on high-throughput systems for collecting and processing billions of behavioral events. The role involves building infrastructure for ingesting clickstream, product interaction, and transactional data. The company emphasizes high ownership, autonomy, and a fast-paced startup environment. They offer a competitive salary range and equity compensation.

Senior Frontend Web Engineer - Compliance Engineer

Company: Reddit

Location: USA

Posted Dec 07, 2025

Reddit is a platform that brings community and belonging to people worldwide through various interest-based communities. The company is launching a Compliance Engineering team to ensure their platforms meet evolving regulatory requirements and maintain trust. The role involves shaping the future of Reddit, partnering with teams, and leading initiatives critical to the business and platform integrity.

Demo Strategy & Effectiveness Manager

Company: Figma

Location: USA

Posted Dec 07, 2025

The job posting is for a Demo Strategy & Effectiveness Manager at Figma, responsible for designing and enabling world-class demo experiences for the company's products. The role involves collaborating with various teams, staying up-to-date with new features, and training the field team. Figma offers a competitive compensation package and values continuous learning and growth.

Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job posting is for a licensed insurance professional to join a Fortune 100 company's Gold Customer Service team. The role involves providing 24/7 support to agents, assisting customers with insurance-related inquiries, and promoting insurance products and services. The company values personal and professional growth, offers paid training, and has a competitive salary range.

Internal Product Manager - AI Tooling

Company: Figma

Location: USA

Posted Dec 07, 2025

The job posting is for an experienced Product Manager AI Internal Tooling role at Figma. The role involves defining and owning the strategy for adopting and scaling AI tools across the company's internal technology stack. The ideal candidate should have deep technical and business systems expertise, thrive at the intersection of IT integrations and enterprise platforms, and have a proven track record of shipping and iterating on AI features that drive impact.

Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 07, 2025

The job posting is for a remote, experienced, and licensed Customer Service Representative within a Customer Response Center. The role involves providing timely and accurate information to policyholders and agents, solving problems related to policies, and ensuring high customer satisfaction. The position requires an active P&C Producers insurance license and offers paid training.

Frequently Asked Questions

What are the typical salary ranges for Lead With Heart roles by seniority?
Associate (Junior): $60k–$80k; Mid‑level: $80k–$110k; Senior: $110k–$140k; Lead: $140k–$170k.
Which skills and certifications are required for these positions?
Key skills include empathy mapping, design‑thinking, user research, and data storytelling. Certifications such as Certified Customer Experience Professional (CCXP), Certified Empathy Practitioner, and WCAG 2.1 AA Accessibility Specialist are highly valued.
Is remote work available for Lead With Heart roles?
Yes—most listings support fully remote or hybrid arrangements, with many companies offering flexible schedules to accommodate global teams.
What are common career progression paths in this category?
Typical progression: Associate → Senior → Lead → Manager → Director → VP of Customer Experience or Product.
What are the current industry trends affecting Lead With Heart roles?
Trends include empathy‑driven product design, AI ethics oversight, mental‑health platform integration, inclusive design standards, and community‑centric support ecosystems.

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