Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Sr. QA Automation Engineer - Growth

Company: Kraken

Location: USA

Posted Nov 28, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global crypto adoption. They offer premium products for traders, institutions, and newcomers, with a focus on security, education, and client support. The Growth team aims to expand Kraken's user base by optimizing the user journey and increasing activation rates.

Clinical Supervisor - Internal Candidates Only

Company: PaceMate

Location: USA

Posted Nov 28, 2025

PaceMate is seeking a full-time remote Clinical Supervisor to oversee and manage a clinical team, ensuring they meet SLA, TAT, and documentation standards. The ideal candidate should have an excellent understanding of cardiac rhythm devices and the PaceMate platform, as well as strong communication and coaching skills. The position requires a bachelor's degree, IBHRE certification, and at least one year of management experience. PaceMate offers a comprehensive remote cardiac monitoring solution with user-friendly integrations and prioritization features.

Marketing Analyst, CRM/Retention

Company: iHerb

Location: USA

Posted Nov 28, 2025

iHerb is a global health and wellness company with 40 million customers in 180 countries. They are expanding their retention marketing team and seeking a data-driven Marketing Analyst to drive customer relationship marketing programs and improve the customer experience.

Technical Lead - Golang

Company: Nearform

Location: Brazil

Posted Nov 28, 2025

Nearform is seeking a Technical Lead to work remotely with clients in Brazil for a 6-12 month contract. The role involves leading development teams, translating business requirements into technical solutions, and ensuring high-quality, scalable applications. Nearform is a global team of data, AI, and engineering experts building intelligent digital solutions for leading enterprises.

Partner Alliance Manager - Microsoft Services Consulting

Company: cyclotron

Location: USA

Posted Nov 28, 2025

Cyclotron is seeking an experienced and ambitious Partner Alliance Manager to join their team. The role involves driving sales and program alignment with Microsoft partners, managing partner program requirements, and creating revenue growth opportunities. The ideal candidate should have 3+ years of experience in alliance management, 5+ years in the enterprise software industry, and experience working with Microsoft sales and services.

Account Executive - Mid Market, Public Sector

Company: Sprout Social

Location: USA

Posted Nov 28, 2025

Sprout Social is hiring an Account Executive Mid Market Public Sector for their Sales & Success team. The role involves identifying sales opportunities, managing deal cycles, and building relationships with key stakeholders in the public sector. The company offers a supportive environment for career growth and development.

Manager - CRM Programs

Company: iHerb

Location: USA

Posted Nov 28, 2025

iHerb, a global health and wellness leader, seeks a CRM Program Manager to oversee retention strategies and marketing channels, emphasizing data-driven approaches and cross-functional collaboration.

Software Engineer - Rust - Onchain

Company: Kraken

Location: USA

Posted Nov 28, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products, prioritize security, education, and client support, and seek talented engineers to build high-quality enhancements and new products.

Director - Ecosystem Sales

Company: GitLab

Location: USA

Posted Nov 28, 2025

This job description outlines the role of Director Ecosystem Sales AMER, requiring leadership of a sales team, partnership development with hyperscalers and integrators, strategy execution, and collaboration across departments. It emphasizes revenue growth, market alignment, and technical integration while detailing qualifications and compensation details.

Developer Relations Engineer

Company: Warp

Location: USA

Posted Nov 28, 2025

Warp is seeking a second Developer Relations Engineer to help build their developer community and shape how developers learn and engage with Warp. The role involves creating trust and excitement among developers, designing programs, creating content, engaging with the community, and funneling feedback into product growth and engineering roadmaps.

Talent Acquisition Coordinator

Company: Metalab

Location: North America,Latin America

Posted Nov 28, 2025

Metalabs is seeking a detail-oriented Talent Coordinator to join their 6-month contract role. The role involves owning the front door of the hiring funnel, collaborating with recruiters and hiring managers, identifying strong candidates, supporting sourcing efforts, and streamlining the ATS workflow. The ideal candidate should have experience in recruiting, be comfortable with recruiting tools, and have a genuine interest in product design and technology.

Account Executive (English & Punjabi) - Factoring

Company: Bobtail

Location: Anywhere

Posted Nov 28, 2025

Bobtail is a company dedicated to increasing customer happiness by eliminating inefficiencies in the supply chain. They value teams over individuals, collaboration, communication, iteration, experimentation, and failing fast. They seek proactive, collaborative, and solution-oriented individuals with experience in B2B sales, SaaS, and the US Trucking Industry. They offer benefits such as mental health days, paid time off, and work-from-home options.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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