Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Cyber Security Engineer SME – Associate Director

Company: Guidehouse

Location: USA

Posted Nov 28, 2025

The job posting is for a Cyber Security Engineer SME Associate Director position at Guidehouse. The role requires extensive experience in designing, implementing, and managing enterprise-level security solutions, particularly within federal government environments. The ideal candidate should have deep technical expertise in cybersecurity domains, experience with security frameworks and compliance standards, and familiarity with cloud security practices and technologies. The position offers a competitive salary range and a comprehensive benefits package.

Cyber Security Engineer – Managing Consultant

Company: Guidehouse

Location: USA

Posted Nov 28, 2025

The job posting is for a highly experienced Cybersecurity Engineer Managing Consultant to lead and advise on advanced cybersecurity initiatives across complex federal enterprise environments. The role requires a strong understanding of security frameworks, experience in designing and implementing enterprise security tools, and the ability to lead cross-functional teams. The position offers a competitive compensation package and benefits.

Software Engineer (L5) – Commerce Data Engineering, Foundations Team

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Commerce Data Engineering team ensures data availability, reliability, and quality to power product experiences and optimize customer acquisition. The Solutions Software Engineer role in the Foundations Team involves designing and building scalable systems to improve data processing efficiency, health, and developer productivity.

Distributed Systems Engineer (L6) - Commerce Product Data Engineering

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix is a leading entertainment service with over 300 million paid memberships across 190 countries. The company uses data insights to optimize customer experience and drive innovation. The Commerce Insights and Data Products Engineering team focuses on data critical to product experiences, empowering product managers and business leaders to experiment and innovate. The role involves providing strategic technical leadership for ML-oriented data products, designing distributed systems, and partnering with ML research and engineering teams.

Full-Stack Engineer L5, ML Insights & Visualizations, Machine Learning Platform

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix seeks FullStack Engineers to develop ML tools, enhance observability, and drive innovation. The role involves cross-functional collaboration and offers a flexible compensation package.

Field & ABM Marketing Manager

Company: Tanium

Location: Canada

Posted Nov 28, 2025

The Field ABM Marketing Manager Canada role involves driving regional marketing initiatives, collaborating with sales, developing ABM programs, executing integrated campaigns, and supporting sales enablement. The ideal candidate has 3-5 years of B2B enterprise marketing experience, strategic thinking, project management skills, and proficiency in marketing technologies.

Account Manager - Collections

Company: Mogo Finance Technology Inc.

Location: USA

Posted Nov 28, 2025

This job posting highlights a collections role with opportunities for growth, remote work flexibility, and competitive commissions. The position emphasizes customer service, problem-solving, and financial empowerment, while offering benefits like health coverage, stock options, and a supportive team environment. The company focuses on innovation and making financial freedom accessible.

Cyber Enterprise Architect – Associate Director

Company: Guidehouse

Location: USA

Posted Nov 28, 2025

This job posting highlights a Cyber Enterprise Architect role with competitive compensation, comprehensive benefits, and opportunities to work on federal cybersecurity initiatives. The position requires advanced expertise and clearances but offers career growth and impactful work in cybersecurity architecture.

VP - Advisor Channel Consulting

Company: Sentinel Group

Location: USA

Posted Nov 28, 2025

This job posting highlights a remote sales role at Sentinel Group, focusing on developing new business in retirement plan services. The position requires strong sales skills, relationship-building, and familiarity with retirement plans. The company offers competitive compensation, benefits, and a supportive work environment.

Software Engineer III

Company: SpryPoint

Location: Canada

Posted Nov 28, 2025

SpryPoint is a high-growth software company revolutionizing the utility industry with its cloud-native platform. Founded in 2012, the company has grown to 285+ employees serving 100+ utility clients across North America and the Caribbean. SpryPoint's mission is to deliver comprehensive solutions that modernize the entire metertocash process, with a focus on customer success and continuous improvement.

Financial Operations Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 28, 2025

The job description outlines the role of a Customer Service Financial Specialist at Liberty Mutual's Safeco Billing Operations Billing Team. The position involves providing customer service support to internal CSRs, handling billing inquiries, and performing calculations and data analysis. The role requires strong math, communication, and customer service skills, as well as proficiency in Microsoft tools and knowledge of Safeco Billing Systems.

Distributed Systems Engineer (L5) - Commerce Product Data Engineering

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix promotes its global entertainment services and data-driven approach, highlighting job opportunities with competitive benefits and a focus on innovation and scalability.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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