Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Salesforce Business Analyst

Company: Guidehouse

Location: USA

Posted Nov 15, 2025

The job description outlines the role of a Salesforce consultant who will engage with customers, understand their business needs, and design and implement Salesforce solutions. The ideal candidate should have a degree, relevant experience in IT systems development and Salesforce administration, and at least one current Salesforce certification. The role requires excellent communication skills, teamwork, and experience with Agile methodology.

Staff Technical Program Manager - Carrier Integrations

Company: Shippo

Location: USA

Posted Nov 15, 2025

Shippo is a shipping platform that connects merchants to carriers worldwide through a simple API. The company offers competitive shipping rates, label printing, automated international documents, shipment tracking, and returns process facilitation. Shippo aims to make merchants successful through world-class shipping solutions and level the playing field for ecommerce businesses.

ABM Growth Marketer

Company: Athennian

Location: USA

Posted Nov 15, 2025

Athennian is a company that helps legal, finance, and tax teams manage business entities and corporate structures. They are looking for a growth-focused individual to own the execution engine for demand creation. The role involves designing and executing account-based campaigns, building multichannel sequences, deploying AI agents, and conducting strategic outbound calling campaigns. The ideal candidate should have experience in growth marketing, SDR, or RevOps roles, and be proficient with marketing automation platforms and outbound tools.

Solutions Architect

Company: One Model

Location: UK

Posted Nov 15, 2025

One Model is a fast-growing people analytics company seeking a passionate Sales Engineer to help scale their product. The role involves conducting platform demonstrations, designing mockups, developing solution diagrams, creating videos, assisting with RFPs, and responding to customer queries. The ideal candidate is a tech-savvy communicator with a passion for people analytics, excellent communication skills, and experience in HR-oriented software solutions.

Product Analytics Implementation Specialist

Company: Leonardo.Ai

Location: Australia

Posted Nov 15, 2025

LeonardoAI is advancing its generative AI platform to empower users with intuitive tools for creating high-quality images and videos. They are seeking a Product Analytics Implementation Specialist to help teams make data-informed decisions by validating event data across various tools and improving tracking processes. The role involves collaborating with engineers, documenting standards, and providing reliable data to support decision-making.

Sr. Manager - Enterprise Sales

Company: Zapier

Location: North America

Posted Nov 15, 2025

Zapier is a company that builds automation software to help businesses scale. They are hiring a Senior Sales Manager to lead their Enterprise Sales team, focusing on selling AI Orchestration platform offerings to customers worldwide. The role involves leading a team, recruiting talent, coaching, building relationships, driving sales operations, and contributing to the sales strategy. Zapier values diversity, inclusion, and remote work, and they have a nonstandard application process to promote equity.

Paid Media Strategy Director

Company: Obility

Location: USA

Posted Nov 15, 2025

The Paid Search Strategy Director is a highly skilled and experienced professional who leads B2B paid media campaigns, providing strategic recommendations, analysis, and reporting. They have a proven track record of success, strong problem-solving skills, and are deeply involved in departmental initiatives and innovation. The role requires extensive experience in B2B digital marketing, strong communication and presentation skills, and expertise in various digital marketing platforms and tools.

Solutions Architect

Company: One Model

Location: USA

Posted Nov 15, 2025

One Model is a fast-growing people analytics company seeking a passionate Sales Engineer to help scale their product. The role involves conducting platform demonstrations, designing mockups, developing solution diagrams, creating videos, assisting with RFPs, and responding to customer queries. The ideal candidate is a tech-savvy communicator with a passion for people analytics, excellent communication skills, and experience in HR-oriented software solutions.

Manager - Sourcing and Market Research

Company: Airbnb

Location: USA

Posted Nov 15, 2025

Airbnb is building a world-class talent discovery and intelligence function to transform how they identify, understand, and connect with global engineering talent. The role involves leading a global team to define talent priorities, build AI-assisted sourcing systems, analyze market trends, and partner with analytics to build predictive dashboards. The ideal candidate has 12+ years of recruiting experience, including 3+ years in leadership, deep understanding of engineering and AIML talent, and experience leveraging AI technologies.

Senior Product Manager - Personalization

Company: Spotify

Location: North America

Posted Nov 15, 2025

Spotify is seeking a Senior Product Manager to lead their AI Safety Platform team. The role involves driving product vision, strategy, and roadmap for AI safety, partnering with engineering and research teams, defining multimodal safety capabilities, and building data-driven feedback loops. The ideal candidate has experience in trust & safety systems, AI safety, and can balance internal customer needs with technical realities.

Senior Software Engineer - MetaMask (Accounts Framework)

Company: Consensys

Location: USA

Posted Nov 15, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CoFounder of Ethereum. They have pioneered technological developments within the web3 ecosystem through their product suite including MetaMask, Infura, Linea, Diligence, and Phosphor. Consensys aims to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

Revenue Operations Manager

Company: LI.FI

Location: EMEA

Posted Nov 15, 2025

LIFI is a company that simplifies multichain DeFi for traditional financial institutions, fintechs, and service providers. They offer a unified API to access all on-chain liquidity across major blockchains for best price swaps. The company is passionate about enabling a fairer, more decentralized world and cares about user experience. They are looking for a Revenue Operations Manager to bring clarity and structure to their complex revenue ecosystem, spanning both on-chain and off-chain income streams.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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