Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

SEO Content Specialist

Company: Canva

Location: South Korea

Posted Nov 15, 2025

Canva is seeking a passionate SEO Content Specialist to join their team in South Korea for a 12-month engagement. The role involves expanding SEO content strategy, localizing content for South Korean audiences, and creating engaging content on Naver properties. The ideal candidate should be a native Korean speaker with business-level English, excellent grasp of the Korean language, and experience in SEO content projects on large websites.

Senior Machine Learning Systems Engineer (Training Optimization)

Company: Canva

Location: China

Posted Nov 15, 2025

The company is a team within a Generative AI supergroup focused on inventing foundational technologies for AI-assisted design. They build large-scale models and research to power the Canvas creative intelligence engine, collaborating globally on projects like smart editing and AI video tools. The role is for a Senior Machine Learning Systems Engineer to lead efforts in scaling and optimizing training systems for large multimodal and foundation models, working at the intersection of systems and AI research.

Senior Software Engineer - Development Collaboration (Python, Golang)

Company: Canva

Location: Australia

Posted Nov 15, 2025

Canva is seeking a Senior Engineer to join their Infrastructure Developer Experience Group and help enhance the developer experience, maintain source control systems, and drive operational excellence. The role requires strong computer science knowledge, experience with Python and Go, and a passion for developer experience. Canva offers equity packages, inclusive parental leave, a Vibe & Thrive allowance, and flexible leave options.

Supervisor - Physician Coding Operations

Company: Guidehouse

Location: USA

Posted Nov 15, 2025

This job posting is for a fully remote position overseeing day-to-day client activities for multiple physician coding projects. The role requires a CPC certification, 3+ years of supervisory experience or 5+ years of physician coding experience, and excellent communication and organizational skills. Guidehouse offers a comprehensive benefits package and competitive compensation.

Salesforce Marketing Cloud Specialist / Expert

Company: Talent Hackers

Location: Nigeria

Posted Nov 15, 2025

The role is for an experienced Salesforce Marketing Cloud Specialist with 45+ years of expertise in managing, optimizing, and innovating email and SMS marketing channels. The specialist will own strategy implementation, work closely with cross-functional teams, and drive measurable growth using advanced Salesforce Marketing Cloud tools and capabilities.

Group Media Director

Company: EVERSANA

Location: USA

Posted Nov 15, 2025

EVERSANA is a global life sciences marketing agency committed to improving patient lives through innovation and diversity. They seek a Group Media Director with expertise in pharmaceutical media strategies and compliance.

Staff Data Scientist - Operations

Company: Mozilla

Location: Remote

Posted Nov 15, 2025

Mozilla Corporation, a nonprofit-backed technology company, is seeking a Staff Data Scientist to support Global Operations. The role involves leading foundational reporting, automating workflows, and identifying opportunities to improve operational efficiency and performance across various teams. The ideal candidate will have a strong analytical toolkit, fluency in AI technologies, and experience in operational domains.

Staff Software Engineer - Data Platform

Company: Visa

Location: Brazil

Posted Nov 15, 2025

Pismo is a tech company offering cloud-based solutions for banking and fintech, focusing on innovation and scalability. The job involves leading data platform development and collaborating with teams to build financial products.

Medical Coder - High Complexity ENT Surgical

Company: Guidehouse

Location: USA

Posted Nov 15, 2025

The job posting is for a part-time, fully remote ENT Surgery Pro Fee Coder position. The role requires proficiency in surgical coding for high complexity ENT surgery cases, accurate coding of conditions and procedures, and maintaining a high level of productivity. The position offers competitive compensation and a comprehensive benefits package.

Data Analyst - Client Experience

Company: labcorp

Location: USA

Posted Nov 15, 2025

Labcorp West Division is hiring a Data Analyst for Client Experience. The role involves extracting, analyzing, and visualizing data using various tools to support CX goals. The position requires strong SQL skills, business analytics capabilities, and experience with data modeling and visualization. The role offers opportunities to collaborate across teams, present data insights, and leverage AI-based tools to optimize analysis.

Program Manager - Global Sales Organization

Company: VSP Vision

Location: USA

Posted Nov 15, 2025

The job description outlines the responsibilities and requirements for a Program Manager role at VSP Vision. The role involves coordinating multiple related projects, partnering with business leaders, developing program roadmaps, managing governance, monitoring performance, performing risk management, and ensuring adherence to plans and schedules. The ideal candidate should have a bachelor's degree, 6+ years of project/program management experience, strong leadership and communication skills, financial management abilities, and strategic thinking.

VP - Strategic Planning

Company: EVERSANA

Location: USA

Posted Nov 15, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide next-generation creative, media, enterprise solutions, and data analytics services. The company values diversity, inclusion, and patient-centricity. They are looking for a VP Strategic Planner with 15+ years of experience to lead the strategic planning process, inspire teams, and drive innovation.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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