Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Business Development Representative (Thai Speaking)

Company: GitLab

Location: Singapore

Posted Nov 14, 2025

GitLab is seeking an enthusiastic Business Development Representative to join their Go To Market team in Singapore. The role involves leading initial outreach to targeted accounts, generating qualified meetings and pipeline, and collaborating with various teams. The ideal candidate should have proficiency in Thai and English, positive phone skills, experience in developing business in SEA countries, and knowledge of business process roles.

Corporate Marketing Events Analyst

Company: InvGate

Location: Argentina

Posted Nov 14, 2025

InvGate is a fast-growing SaaS company seeking a Corporate Marketing Project Manager to plan, manage, and coordinate experiential initiatives for internal and external audiences. The role involves coordinating participation in industry events, supporting sales and customer success teams, developing employer branding activities, creating PR initiatives, and contributing to corporate branding. The ideal candidate should have 5+ years of corporate event planning experience and strong critical thinking skills.

Staff Software Engineer - Structure

Company: Webflow

Location: USA

Posted Nov 14, 2025

Webflow is a platform that empowers creators with tools for building and managing websites. It combines visual development, content management, AI-driven personalization, hosting, and analytics. The company seeks a Staff Software Engineer to help empower creators and guide them towards component-first design. Webflow values scalable architecture, exceptional user experiences, and technical depth combined with product vision.

Senior Data Platform Engineering Services

Company: Newsela

Location: Argentina,Brazil,Mexico,Chile,Colombia,Costa Rica

Posted Nov 14, 2025

The job posting is seeking a senior-level data platform engineer contractor based in Mexico, Brazil, Costa Rica, Colombia, Chile, or Argentina. The role involves working with app developers and data stakeholders to create data system changes, respond to data inquiries, and contribute to initiatives. The contractor will build and maintain data pipelines, establish a data catalog, and optimize SQL query performance.

NOC Team Lead

Company: Twilio

Location: Colombia

Posted Nov 14, 2025

The job posting is for a NOC Team Lead position at Twilio to monitor carrier partner network performance and troubleshoot issues across Voice, SMS, and Identity services. The role involves leading day-to-day operations, acting as an escalation point, overseeing monitoring and alerting, managing reports and documentation, collaborating cross-functionally, driving automation initiatives, and fostering a positive team culture. The ideal candidate should have a proven track record in incident ownership, 8+ years of relevant experience, strong communication skills, and expertise in troubleshooting and reporting tools.

Employer Brand Manager

Company: Kraken

Location: USA

Posted Nov 14, 2025

Kraken promotes its mission to advance crypto adoption through a global, mission-focused team. The role emphasizes employer branding, talent attraction, and crypto education while highlighting opportunities for impactful work in a diverse, merit-based environment.

Technical Operations Manager

Company: Mercury

Location: USA

Posted Nov 14, 2025

This job posting seeks a Technical Operations Manager to lead team transformation, focusing on scalable systems and tech integration. Key responsibilities include team leadership, metric management, and innovation. The role offers competitive compensation and a diverse work environment.

Sales Development Representative

Company: Grafana Labs

Location: USA

Posted Nov 14, 2025

The job description for a Sales Development Representative (SDR) at Grafana Labs highlights the core missions of helping users navigate their Grafana journey, partnering with the sales team to identify new business opportunities, and developing transferable skills. The role involves balancing reactive and proactive work, using AI tools, and collaborating with cross-functional teams. The company values team-first attitude, humility, and continuous learning.

Senior Software Engineer - Billing Platform

Company: Grow Therapy

Location: USA

Posted Nov 14, 2025

The role is for a Software Engineer on the Billing Platform team at Grow Therapy, focusing on evolving a foundational billing system. The position involves designing scalable backend systems, writing high-quality code, conducting code reviews, driving architectural decisions, and proactively identifying system reliability risks. The ideal candidate has 6+ years of backend engineering experience, a systems thinking mindset, technical depth in backend languages and data modeling, and an execution-oriented approach.

Senior React Native Engineering Services

Company: Newsela

Location: Argentina,Brazil,Mexico,Colombia,Costa Rica,Chile

Posted Nov 14, 2025

The job posting is seeking a skilled Contract Sr Machine Learning Engineer based in Argentina, Brazil, Colombia, Chile, Costa Rica, or Mexico. The role focuses on developing machine learning algorithms, data analysis, and optimizing data pipelines. The ideal candidate should have strong expertise in machine learning, natural language processing, and experience with large-scale data systems. The job also involves building and maintaining a scalable iOS application using React Native, working closely with various teams, and ensuring app store compliance.

Named Enterprise Account Executive

Company: Databricks

Location: Italy

Posted Nov 14, 2025

Databricks is seeking a creative Enterprise Account Executive to join their team in Italy. The role involves driving growth, deepening engagement with strategic customer partnerships, and implementing big data and AI transformation goals. The ideal candidate will have experience selling SaaS solutions, working in Big Data or Cloud industries, and driving consumption-based engagement models.

Senior Automation Analyst - GTM Engineering

Company: HubSpot

Location: Ireland

Posted Nov 14, 2025

HubSpot's Sales Automation Team is seeking a Senior Automation Analyst to design, build, and scale AI-powered automations that improve GTM, increase rep productivity, accelerate pipeline velocity, and unlock new efficiency across the sales motion. The role bridges strategy and execution, requiring strategic thinking, hands-on building, collaboration, and clear communication. The ideal candidate has 3+ years of experience in SaaS automation, RevOps, or adjacent roles, proficiency in iPaaS tools, SQL, and coding, and experience with AI tooling and modern software development practices.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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