Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Sr. Application Engineer - I2C & Revenue

Company: Twilio

Location: USA

Posted Nov 10, 2025

The job posting is for an Oracle Fusion Consultant Financial role at Twilio. The role involves architecting, designing, developing, configuring, testing, and supporting Oracle Fusion Cloud ERP applications. The ideal candidate should be a self-starter with strong analytical skills, excellent communication, and the ability to work well under pressure. The role requires experience with Oracle Fusion, AR, cash management, and purchasing processes. The position is remote but not eligible for candidates in certain states.

Staff Account Manager - Ad Operations

Company: Mozilla

Location: USA

Posted Nov 10, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The company is wholly owned by the nonprofit Mozilla Foundation and is looking for a Senior Account Manager to drive the long-term growth and strategic development of Mozilla's key advertising partnerships.

Staff Account Manager - Ad Operations

Company: Mozilla

Location: Canada

Posted Nov 10, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and focus on diverse areas including AI, social media, security, and more. The company is wholly owned by the nonprofit Mozilla Foundation and is looking for a Senior Account Manager to drive the long-term growth and strategic development of Mozilla's key advertising partnerships.

Senior Analyst - Portfolio

Company: SONY global

Location: USA

Posted Nov 10, 2025

This text describes Sony Corporation of America's job opening for a Senior Analyst Portfolio role, outlining responsibilities including cybersecurity operations, financial analysis, and cross-functional collaboration. It details qualifications, benefits like comprehensive healthcare and retirement plans, and company culture emphasizing diversity and flexible work arrangements.

Senior Ruby On Rails Engineer

Company: Nearform

Location: India

Posted Nov 10, 2025

Nearform is a global team of data, AI, and engineering experts who build intelligent digital solutions for enterprises. They are seeking a Senior Ruby on Rails Engineer to design and build applications, support component design and maintenance, optimize performance, and collaborate with clients. The role requires significant experience, deep knowledge of Ruby and Rails, and excellent communication skills. Nearform offers benefits such as remote work, flexible hours, paid time off, training allowances, and healthcare.

Actuary

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 10, 2025

The role involves developing pricing analysis and recommendations for mobility accounts, monitoring profitability, and supporting strategic initiatives to ensure target profitability for the Mobility portfolio. The team adapts to changing consumer preferences and emerging trends in transportation, with key segments including ride-hail, goods delivery, autonomous vehicles, and electric vehicles.

Staff Backend Software Engineer - Core Product, Poe

Company: Quora

Location: USA

Posted Nov 10, 2025

Quora is a remote-first company with a mission to grow and share the world's knowledge through its products Quora and Poe. The company is seeking a talented backend engineer to contribute to Poe's core product features, working on cutting-edge AI-powered user experiences. The role involves collaborating with cross-functional teams, leading projects, and mentoring junior engineers.

Senior Sales Advisor Supervisor

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 10, 2025

The job description outlines the responsibilities and qualifications for a supervisory role in insurance sales. The ideal candidate will have in-depth knowledge of personal lines insurance, strong leadership abilities, and a commitment to coaching and developing team members. The role involves supervising sales advisors, coaching and developing them, managing their performance, contributing to a high-performing culture, ensuring customer satisfaction, and participating in process improvement initiatives.

Director - Global Compensation

Company: GitLab

Location: Latin America,North America

Posted Nov 10, 2025

The role of Director of Global Compensation at GitLab involves strategic leadership, program development, innovation, optimization, communication, stakeholder partnership, growth, and team leadership. The ideal candidate should have extensive experience in compensation design and leadership, strong analytical capabilities, and excellent communication skills.

Security Engineer - Infrastructure Security

Company: OpenAI

Location: USA

Posted Nov 10, 2025

OpenAI is seeking a Security Engineer to join their Infrastructure Security team. The role involves designing and building security controls across diverse layers to defend against sophisticated adversaries and insider threats. The ideal candidate will have a deep understanding of security principles, a proactive mindset, and experience securing cloud platforms and on-prem deployments.

Staff Software Architect

Company: Wiser Solutions

Location: Canada

Posted Nov 10, 2025

Wiser Solutions is a global leader in omnichannel retail intelligence, empowering brands and retailers with data-driven insights. The company seeks a Staff Software Architect to lead architectural strategy, cloud-native solutions, and cross-functional collaboration. The role requires 10+ years of experience, expertise in AWS and Kubernetes, and strong communication skills.

Senior Machine Learning Engineer

Company: Mercury

Location: USA

Posted Nov 10, 2025

The text discusses the invention of the Fast Fourier transform, which revolutionized signal analysis. It also mentions the Risk Onboarding team's work on efficiently reviewing customer applications while preventing money laundering and financial crimes. Mercury, a fintech company, is committed to providing an exceptional banking experience for startups and is seeking a candidate with 7+ years of experience in machine learning engineering, data engineering, backend software engineering, and/or DevOps.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

Related Pages