Long-Term Relationships Jobs in USA

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Senior Account Executive (Brand Solutions)

Company: TeamSnap

Location: USA

Posted Apr 24, 2024

🌎 About Us At TeamSnap we believe when the world connects through sports the world becomes better TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports We also believe our jobs should excite us our teammates should support us and our bosses should inspire us We empower our people to bring big ideas and tiny egos landing us on Outside Magazines list of Best Places to Work and Built Ins 100 Best RemoteFirst Places to Work TeamSnap is looking for a Senior Account Executive Brand Solutions to help us grow the advertising side of our business This is an important role for our growing team and will provide you with the opportunity to make a meaningful impact If youre a gogetter strategic thinking salesperson who can move fast on bringing leading brands nationwide onto the TeamSnap advertising platform then youre exactly who were looking for What Youll Do <ul> <li> Youll be responsible for identifying and generating sales opportunities through both inbound and outbound activities Were looking for hardworking competitive and selfmotivated individuals who have succeeded in similar roles This is the perfect opportunity for a motivated individual looking to make a large impact on a team that is growing and disrupting the marketing space In this role youll be looked at to <li> <ul> <ul> <li> Identify prioritize and secure business opportunities manage the entire new business sales cycle <li> <li> Respond engage and qualify inbound leads and inquiries <li> <li> Work with marketing to build target prospect lists and constantly improve our ICP ideal client profile <li> <li> Build and iterate outbound sequences which lead to high conversion rates <li> <li> Educate prospects about our platform and capabilities <li> <li> Help refine the sales process and strategy to improve your effectiveness <li> <li> Communicate crossfunctionally with our campaign strategy account management and product teams <li> <ul> What Will Set You Up for Success <ul> <li> To succeed in this role youll need to be excited by the idea of learning about brand marketing and sponsorships youth sports twosided markets and how to sell beyond ROI analysis Youll also need <li> <ul> <ul> <li> A minimum of 7 years of selling experience in the media and digital advertising industry to brands and media agencies <li> <li> Experience negotiating and seller through six and sevenfigure marketing partnerships <li> <li> A strong sense of urgency and motivation to exceed aggressive sales goals <li> <li> Attend conferences and industryrelated events to network and generate opportunities with brands in your target verticals <li> <li> Experience with implementing new sales processes or procedures <li> <li> To be flexible and coachable We will be finetuning our sales approach as we go along and we expect you to do the same <li> <li> Excellent communication and interpersonal skills <li> <li> Sports sponsorship or brand partnership analysis is not required but is a plus <li> <li> Ability to travel up to 25 of the time <li> <ul> 🖥 Location TeamSnap is a fully remote company so you need to be very comfortable working with people who arent in the same time zone as you We are always expanding but there is a small list of states we do not hire in including Alabama Alaska Delaware District of Columbia Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Rhode Island South Dakota and West Virginia and while we love all parts of the world we can only hire permanent US residents at this time 🚀 Opportunities to Grow At TeamSnap we work hard to provide a culture of trust accountability inclusivity and boundless opportunities to grow along with the chance to make a lasting impact and have some fun while doing it 🎩 Total Rewards Were proud to be <a class=fontbold underline fontbold underline postingslink href=httpswwwinccommattgiventhisstartupceospolicyonworkingremotelyisgeniusanditsbasedonafamoustvshowhtml rel=noopener noreferrer nofollow target=blank> remotefirst <a> Weve been remote since 2009 long before COVID made it cool Unlimited PTO and paid parental leave for ALL parents not just primary or secondary 100 premium coverage of medicaldentalvision for you and your family 401K to help you invest for the future $1500 annual learning and development stipend Travel to fun locations for allcompany meetings and team events Generous home office allowance to set you up for success TeamSnap SWAG to our <a class=fontbold underline fontbold underline postingslink href=httpsteamlockersquadlockercomlockersteamsnap401580 rel=noopener noreferrer nofollow target=blank> store <a> upon starting and a $50 credit on every work anniversary thereafter A monthly stipend reimbursement for health amp wellness and so much more <a class=fontbold underline fontbold underline postingslink href=httpsdocsgooglecompresentationd1oER8pxhc3zkKRDigScyXd6nQWVNFPV6HwATawDsGhukeditslide=idg22b26eb773f1392 rel=noopener noreferrer nofollow target=blank> TeamSnap Total Rewards <a> 🏆 Working at TeamSnap At TeamSnap youre not a culture fit youre a culture add Check out our <a class=fontbold underline fontbold underline postingslink href=httpswwwcanvacomdesignDAE4bjYNX4xtJEKWBDcTWpSARgrKMAoAviewutmcontent=DAE4bjYNX4amputmcampaign=designshareamputmmedium=linkamputmsource=publishsharelink1 rel=noopener noreferrer nofollow target=blank> Culture Playbook <a> and learn how we succeed at being remotefirst what makes our company so unique and how were inspired by our people our customers and our values 🧡 Inclusion and Diversity Creativity and innovation cant thrive when were cookiecutter images of each other Were quickly growing more diverse but theres always room for improvement We are committed to inclusion and diversity at TeamSnap and we hold ourselves accountable for building an environment where everyone feels valued If you need any disabilityrelated adaptation during the recruitment process just let us know We are an Equal Employment Opportunity Employer

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Technical Customer Support Representative

Company: OTK Media

Location: USA

Posted Apr 24, 2024

Our CompanyStarforge Systems was built around the core idea of making products that set a new standard in computer gaming We were founded by a team of industry veterans alongside a group of content creators in August 2022 We set out to change the standard for customer service build quality and cable management in the industry while still making sure our computers were affordable and accessible Schedule Monday through Friday from 8am 4pm CT or 11am 7pm CTJob Duties<ul style=> <li style=>Identify investigate and resolve customer questions or problems with computer software and hardware<li> <li style=>Provide email chat and telephone support to endusers experiencing technical difficulties<li> <li style=>Apply knowledge of computer software hardware and procedures to solve problems<li> <li style=>Guides users through diagnostic and troubleshooting processes which may include use of diagnostic tools and software andor following verbal instructions<li> <li style=>Identify and escalate support situations requiring urgent attention<li> <li style=>Track and route support requests via computerized ticketing system thoroughly document resolutions<li> <li style=>Stay current with product upgrades system information and business updates<li> <li style=>Collaborate with other team members to research and resolve problems<li> <li style=>Perform other related duties as assigned<li> <ul>RequirementsRequired SkillsAbilities<ul style=> <li style=>Proficient with or the ability to quickly learn an array of computer hardware and software<li> <li style=>Thorough understanding of computer software and hardware including desktop computers network devices and peripherals<li> <li style=>Excellent verbal and written communication skills<li> <li style=>Excellent interpersonal and customer service skills<li> <li style=>Professional and pleasant telephone manner<li> <li style=>Ability to explain technical issues to technical and nontechnical customers<li> <li style=>Strong analytical and problemsolving skills<li> <li style=>Proficient with Microsoft Office Suite or related software<li> <li style=>Willingness to have telephone conversations monitored for quality assurance<li> <ul>Education and Experience<ul style=> <li style=>Associates degree in Computer Science or related field preferred<li> <li style=>2+ years of experience in customer technical support preferred<li> <ul>Physical Demands<ul style=> <li style=>Able to sit for the duration of the workday<li> <li style=>Able to use a keyboard headset and computer monitor for the workday<li> <ul>Benefits<ul style=> <li style=>Health Care Plan Medical Dental amp Vision<li> <li style=>Retirement Plan 401k<li> <li style=>Paid Time Off Vacation Sick amp Public Holidays<li> <li style=>Short Term amp Long Term Disability<li> <li style=>Work From Home<li> <ul> <div class=h2>About the company<div> One True King OTK is a newly formed media brand owned by globally renowned gaming streamers Asmongold Mizkif Sodapoppin Esfand TipsOut and NMPlol Outside of daily gaming content amp streaming One True King focuses on pushing the boundaries of live streaming OTK produces award winning live game shows tournaments inreallife IRL streams and podcasts all tailored to millennial amp Gen Z internet natives Reaching over 50 million followers across social platforms globally and amassing tens of millions of hours watched every month OTK has quickly become a top most watched organization on Twitch<img src=httpsremotivecomjobtrack1907955blankgifsource=publicapi alt=>

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Clinical Network Recruiter III

Company: American Specialty Health Incorporated

Location: USA

Posted Apr 24, 2024

American Specialty Health Incorporated is seeking a Clinical Network Recruiter III to join our Practitioner ContractingCommunications team This position will successfully recruit all clinical practitioner types Salary Range American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidates qualifications education skill set years of experience and internal equity $45000 to $60000 FullTime Annual Salary Range Remote Worker Considerations Candidates who are selected for this position will be trained remotely and must be able to work from home WFH in a designated work area with companyprovided technology equipment This remoteWFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network minimum internet download of 50 Mbps and 10 Mbps upload speed Responsibilities <ul> <li> Interfaces with various clinical practitioner types to promote ASH and to execute practitioner contracts for key health plan clients to support relationships and to provide delivery system updates <li> <li> Maintain ongoing focus for productivity in a fastpaced environment and meets deadlines in an environment where priorities may change <li> <li> Ability to display effective presentations deal with objections productively build and maintain positive interdependent relationships <li> <li> Sends all practitioner packets and other necessary recruitment materials requested by practitioners in support of contracting efforts <li> <li> Generates effective electronic correspondence with practitioner offices <li> <li> Identifies outreach opportunities and requirements and interfaces with supervisor and corporate office to coordinate <li> <li> Travels within state and nationally as required to meet business needs <li> <li> Determines areas of required network development on a statespecialty specific basis within assigned campaigns including underserved rural territories <li> <li> Communicates effectively with supervisor and manager as well as corporate office to ensure recruitment goals are being met <li> <li> Supports department by assisting on special projects conferences and employer health fairs as directed <li> <li> Contacts practitioners via telephone and face to face meetings for practitioner relations education and issue resolution Meets minimum monthly recruitment goals for applications received client expectations and field appointments held <li> <li> Provides mentoring to telephonic recruiters Provides support to new recruiters performs buddy calls and assesses recruitment skills Defines initial skill development needs and works with supervisor to create individual skill development plans <li> <li> Train recruitment staff on skills including performing debriefs and role play scenarios <li> <li> Prepares literature research on the internet as assigned and prepares summaries of data <li> <ul> Qualifications <ul> <li> Associate degree or equivalent preferred If equivalent experience high school diploma required <li> <li> Minimum four years combined experience in Salesrelated duties healthcare provider contracting including but not limited to clinical wellness and fitness industry experience or twoyear Telerecruiter experience at ASH <li> <li> One year experience in jobrelated travel preferred <li> <li> Contract negotiation skills and experience preferred <li> <li> Proficiency in MS Word Excel and Outlook required <li> <li> Valid residential state drivers license with good driving record Availability of automobile for on the job use and proof of insurance <li> <li> Must have acceptable credit to qualify for a company American Express Card <li> <li> Strong verbal presentation and written communication skills <li> <li> Organized results oriented team player <li> <ul> Core Competencies <ul> <li> Demonstrated ability to interact in a positive respectful manner and establish and maintain cooperative working relationships <li> <li> Ability to display excellent customer service to meet the needs and expectations of both internal and external customers <li> <li> Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment <li> <li> Ability to effectively organize prioritize multitask and manage time <li> <li> Demonstrated accuracy and productivity in a changing environment with constant interruptions <li> <li> Demonstrated ability to analyze information problems issues situations and procedures to develop effective solutions <li> <li> Ability to exercise strict confidentiality in all matters <li> <ul> Mobility Ability to travel Ability to sit and work within an office environment Physical Requirements Ability to speak see and hear other personnel andor objects Ability to communicate both in verbal and written form Ability to travel within and outside the facility Ability to drive and travel by air Ability to move up to 50 lbs Capable of using a telephone and computer keyboard Environmental Conditions Workfromhome WFH environment along with travel American Specialty Health is an Equal OpportunityAffirmative Action Employer All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law Please view Equal Employment Opportunity Posters provided by OFCCP <a class=fontbold underline fontbold underline fontbold underline href=httpwwwdolgovofccpregscompliancepostersofccposthtm rel=noopener noreferrer nofollow target=blank> here <a> If you are a qualified individual with a disability or a disabled veteran you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability To request an accommodation contact our Human Resources Department at 800 8483555 x6702 ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the Companys legal duty to furnish information LIRemote Recruit Telerecruit Sales

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Partner Account Manager

Company: TrueCar

Location: USA

Posted Apr 24, 2024

<div class=contentintro>TrueCar is a leading automotive digital marketplace and we are on a mission to make car buying and selling easy transparent and efficient We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth transparency and fairness are the foundation to a great experience We forge partnerships to power car buying programs for some of Americas most trusted brands And we continually innovate to provide useful tools research market context and pricing transparency to help consumers feel empowered and confident all throughout their journey As consumers priorities and shopping habits shifted so did we We are building a modern day marketplace and invite you to come join the TrueCar Crew You can have a real amp direct impact on our journey as we continue to evolve and revolutionize the car buying and selling experience We are seeking talented individuals who are excited by our mission to revolutionize amp elevate the car buying amp selling experience<div>The Opportunity The Partner Account Manager is responsible for engaging managing and retaining multiple partner relationships within their portfolio of partners to ensure consistent performance and profitability aligned to strategic goals Act as a liaison between the partner and TrueCar understand the needs of the partner and problemsolve This position requires strong coordination with crossfunctional teams including the Product Marketing and Business Operations teams How youll contribute to TrueCars success <ul style=> <li style=>Responsible for the daytoday management of existing partner relationships including ensuring our partners have the necessary tools and information to be successful with their carbuying programs<li> <li style=>Review dashboards and analyze data to make informed recommendations for improvements and optimizations to partner programs<li> <li style=>React and respond to partner requests for information and support ensuring support is consistent with our service level agreements with partners and managing any scope creep<li> <li style=>Prioritize requests from multiple partners and evaluate them based on the level of effort versus performance impact<li> <li style=>Identify and escalate opportunities for partner program growth<li> <li style=>Advocate for partner success to reduce churn and problemsolve issues as they arise <li> <li style=>Ensure partners have the resources available to enable their success on the TrueCar platform using all available selfservice collateral training materials and performance reporting <li> <li style=>Work collaboratively across teams to support the needs of the assigned portfolio of partners by troubleshooting reporting documenting and taking the initiative in problemsolving issues as they arise <li> <li style=>Establish and maintain strong relationships with partner senior leaders and decisionmakers <li> <li style=>Demonstrate a high level of attentiveness towards partners and actively contribute to a culture that encourages highquality service with a sense of urgency <li> <li style=>Develop trusting relationships and open communication while accepting feedback up and down <li> <ul> Your Expertise <ul style=> <li style=>Demonstrated success in relationship management of a large portfolio of accounts and working at scale<li> <li style=>Techsavvy with the ability to understand interpret and present data with a consultative approach<li> <li style=>The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems<li> <li style=>Excellent verbal and written communication skills with the ability to present complex data listen for understanding and influence outcomes<li> <li style=>Proven track record of excellent client service<li> <li style=>Expertise in interfacing with client contacts at various levels<li> <li style=>Demonstrated ability to effectively present information including complex technical content and respond to client requirementsrequests<li> <li style=>Ability to understand client standards and requirements pertaining to offered products features and capabilities<li> <li style=>Ability to communicate client requirements and methodologies to internal stakeholders to ensure alignment<li> <li style=>Ability to represent the company within an assigned book of business<li> <li style=>Ability to utilize stateoftheart office software and learn new software ie Tableau Google Analytics<li> <li style=>Selfstarter with integrity a strong work ethic and a high level of energy<li> <li style=>Experience in building strong relationships with clients and key internal stakeholders across organizational and departmental boundaries<li> <li style=>Ability to travel domestically by airplane or car including overnight trips up to 25 of the time<li> <ul> Base salary range $66000 $101000<div class=contentconclusion>Your TrueCar Experience As a crew member youll be primarily based out of your home as a part of our Dynamic Workplace strategy We provide additional benefits amp perks to assist our crew members in having a sustainable home workstation including monthly internetmobile phone service reimbursement and furniture amp equipment for your space You will receive excellent benefits that include but arent limited to 100 employerpaid healthvisiondental premium 401k with company contribution equity a wellness stipend program and a learning amp development reimbursement program We recognize that everyone needs an occasional recharge so we offer a flexible PTO policy for exempt TrueCar Crew along with a generous PTO accrual policy for nonexempt TrueCar Crew in addition to 14 companypaid holidays and 2 floating holidays In short we care deeply about our crew members and build employeecentric programs that prove it At TrueCar we believe in the power of diversity to build a deeper understanding of our consumers and partners and drive innovation in our products We welcome a workforce that reflects all the diversity of carbuying consumers We encourage everyone interested in our company mission to apply We do not discriminate on the basis of race gender religion sexual orientation age or any other trait that is protected by applicable law We will consider qualified applicants with arrest and conviction records in accordance with applicable law In addition TrueCar will provide reasonable accommodations for qualified individuals with disabilities TrueCar does not accept unsolicited agency submissions If you are based in California we encourage you to read this important information for California residents linked <a href=22httpsdrivegooglecomfiled1MdopCGIUQXQeEYDTx6B8Gr9kVptGgbview22 rel=nofollow target=blank>here<a> LIRemote<div><img src=httpsremotivecomjobtrack1907798blankgifsource=publicapi alt=>

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Senior Technical Product Manager

Company: Muck Rack

Location: USA

Posted Apr 24, 2024

Were looking for an experienced and collaborative Senior Technical Product Manager to join our Platform and Data Ingestion team who is primarily responsible for Muck Racks core technology and data Reporting to the Product lead of Platform and Ingestion youd join a 20person Product team consisting of product managers product operations and product designers all motivated to build a bestinindustry solution As a Sr Technical Product Manager you will work crossfunctionally with tech teams to improve how Muck Rack helps our PR Team users in quickly and easily finding people and content important to their brand campaigns so they can take action accordingly <h2> What youll do <h2> <ul> <li> Write clear user stories requirements and acceptance criteria to ensure tech teams have the clarity they need to deliver high quality outcomes for users <li> <li> Maintain the daytoday backlog with the engineering teams ensuring all tickets are prioritized and planned to meet targeted milestones <li> <li> Create and maintain project plans on more major projects to ensure crossfunctional dependencies are known and tracked and define and track progress against project OKRs <li> <li> Communicate effectively with team members and key stakeholders to achieve project goals and to identify and mitigate risks as they arise <li> <li> Collaborate with engineering UX and Tech leadership to identify assess and align on potential solutions for roadmap opportunities and to communicate plans accordingly <li> <li> Lead the product development lifecycle from solution definition through QA release planning and launch <li> <li> Partner with User Experience to interview users to understand and identify needs and pain points for the industries we serve <li> <li> Define metrics to assess the health of your product area and enact a plan for quality assurance <li> <li> Analyze and monitor qualitative and quantitative data on Muck Rack usage to develop worldclass user experiences <li> <ul> <h3> How success will be measured in this role <h3> <ul> <li> Product Execution amp Launch clearly and effectively define product requirements and plans to track manage and communicate status of feature releases <li> <li> Backlog Management amp Communication manage team backlogs taking into account bugs tech debt and roadmap items and communicate effectively and collaboratively with all team members to ensure alignment <li> <li> Customer First communicate effectively with customers and have an understanding of how to synthesize across multiple sources of user data and feedback and creatively connect it to product strategy and development <li> <li> Presentation effectively present complex ideas across internal audiences backed with quantitative and qualitative evidence garnering buyin and adoption crossdepartmentally <li> <li> Relationships build strong relationships crossfunctionally and crossdepartmentally to ensure successful feature adoption <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> 5+ years of product management experience ideally with experience building or enhancing core architecture or data processing <li> <li> Proficiency in leading product development teams from discovery to execution and defining and refining product and technical requirements Past experience with hybrid or distributed teams is a plus <li> <li> Experience in using product development tools ex JIRA Shortcut or Linear navigating product analytics ex Heap Pendo SQL and collaborative tools ex Miro FigJam LucidCharts etc <li> <li> Strong selfmanagement practices with attention to detail <li> <li> Strong written and verbal presentation skills with a bias for documentation knowledge sharing and socializing product needs <li> <li> Ability to distill business needs and evolve and support the product to meet those needs <li> <li> Experience working on a complex datarich platform <li> <li> Experience designing building maintaining andor educating on internal company tools and processes <li> <li> Experience designing building and simplifying user experience across multirelational features <li> <ul> <h3> Interview Overview <h3> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <ul> <li> 30 minute interview with a member of our Talent Team <li> <li> 60 minute zoom interview with the hiring manager <li> <li> Skills assessment 2 hours max <li> <li> Peer interviews with several team members <li> <li> Final calls with executive team members <li> <ul> <h3> Salary <h3> In the US the base salary for this role is $135000151000 depending on skills and experience We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate

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Director - Customer Success (Individual Contributor)

Company: OfferFit

Location: USA

Posted Apr 24, 2024

Position Overview The Director of Customer Success is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product In this capacity you will collaborate closely with different teams internally and externally to drive renewals upsells and expansions Youll oversee design and execution of OfferFit use cases working closely with customers to identify future use cases and own executive level relationships You will also contribute significantly to the OfferFit product development process and act as the voice of our customers Finally given the analytical nature of OfferFits product and use cases you will conduct analysis of results and build compelling presentations to communicate customers insights troubleshoot issues and showcase OfferFits value proposition In particular you will <ul> <li> Quarterback OfferFit teams to ensure customers continued success with deployments and implementations <li> <li> Become a trusted advisor to customer executives serving as a strategic partner who guides them to getting maximum possible business value from their use of OfferFit <li> <li> Conduct analysis including using Excel SQL and provide datadriven presentations on OfferFits business impact use case insights and guide customers through troubleshooting <li> <li> Synthesize and communicate stories based on customer insights <li> <li> Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition <li> <li> Work closely with the OfferFit sales team to drive renewals amp upsell opportunities <li> <li> Communicate customer needs to OfferFits product amp marketing teams to ensure a customercentric product roadmap <li> <ul> Why is it great <ul> <li> Be the face of the company working alongside our customers to help them succeed <li> <li> Lead the AI transformation happening in marketing technology today OfferFit is at the forefront so youll be in the middle of the action <li> <li> Join OfferFits fastpaced supportive and professional team We make sure all of our team members are empowered and receive great mentorship and coaching <li> <li> Our customers really love working with us Check out what they have to say about OfferFit here httpsofferfitaicontenttype=casestudy <li> <ul> Whos a fit <ul> <li> Entrepreneurial you take initiative work around obstacles and always seek creative ways to get to the next level <li> <li> People person you build trustbased relationships with external partners and combine empathy with a willingness to have direct challenging conversations <li> <li> Analyticallydriven You are able to draw insights from raw data and perform analysis that is helpful and clear to customers <li> <li> Technology enthusiast you are passionate about new technologies and their potential to impact businessasusual <li> <li> Structured and organized you can structure a plan align stakeholders and see it through to execution <li> <li> Clear communicator you are able to express yourself clearly and persuasively both in writing and speech <li> <li> Prior Customer Success or Strategy Consulting experience preferred Familiarity with data science or machine learning is a strong plus <li> <ul> Additional Requirements <ul> <li> 20 travel to customers is expected <li> <ul> The base salary range for this position in the United States is $164000 $182000 per year plus eligibility for additional commission ranging $42000 $46000 with an overall OTE of $206000 $228000 Eligibility for an additional end of year performance bonus commissions when applicable andor equity options may be provided as part of the compensation package in addition to a full range of medical financial andor other benefits depending on the position offered Please note that we adjust compensation for nonUS countries using a relative cost of labor adjustment between the US and your country of residence Applicants should apply via OfferFits internal or external careers site OfferFit Benefits and Perks <ul> <li> Generous PTO starting at 25 days PTO per year and Parental Leave policy 12 weeks paid <li> <li> 100 remote work environment with flexible hours <li> <li> Quarterly gatherings where we meet in person in a different city to work together bond as a team and celebrate our progress <li> <li> Weekly team events lunch and learns trivia virtual escape rooms town hall and team health barometer meetings <li> <li> Ability to learn and develop from an experienced leadership team exAmazon McKinsey BCG and IBM among others who are focused on building a talented diverse and inclusive team <li> <li> Dedication to building a strong culture eg team resource groups weekly recognitions major life event celebrations mental healthsustainability days off etc <li> <li> US Only Competitive Employee benefits major medical vision dental and LTD and 401K matching program <li> <ul>

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Senior Director - Public Policy

Company: GitLab

Location: USA

Posted Apr 24, 2024

The Senior Director of Public Policy is responsible for creating and maintaining GitLabs public policy engagement strategy facilitating relationships across various governing bodies authorities commissions and councils the purpose of which is to represent and further GitLab interests <h3> An overview of this role <h3> The Senior Director of Public Policy will report to the GitLab Chief Legal Officer and help establish and direct policies corporate strategies and objectives involving local state and federalnational government affairs As part of this role the Senior Director of Public Policy will lead in the analysis of proposed legislation and treatys globally as well as determine potential impacts on GitLab and develop strategy and appropriate responses accordingly The Senior Director of Public Policy is a <a class=fontbold underline fontbold underline fontbold underline href=httpshandbookgitlabcomhandbooktotalrewardscompensationcompensationcalculatorgitlabjobgrades rel=noopener noreferrer nofollow target=blank> grade 11 <a> <h3> What youll do <h3> <ul> <li> Develop GitLabs public policy program and approach to engagement with US and European lawmakers regulatory authorities governments councils and commissions Monitor and report on key developments in tech regulation and policy across all jurisdictions including the United States and EU <li> <li> Advise senior leaders of the implications of emerging technology policy and regulatory proposals Partner with leadership and other stakeholders across GitLab to address policyrelated matters including the implications of emerging technology trends proposed legislation and regulatory proposals <li> <li> Collaborate with teams across GitLab to educate and influence emerging regulatory and policy proposals on topics such as artificial intelligence open source software sustainability privacy and security <li> <li> Lead the analysis of proposed legislative actions and the development of responses on behalf of GitLab including responses to inquiries or calls for submissions from legislative bodies or government regulators <li> <ul> <h3> What youll bring <h3> <ul> <li> Minimum 12+ years of public policy andor government affairs experience inhouse experience preferred <li> <li> Proven experience with direct lobbying and ability to conceive and execute policy campaigns both in the United States and other jurisdictions including the European Union <li> <li> Strong familiarity with emerging technology public policy trends in the areas of cybersecurity privacy antitrustcompetition and law enforcement access <li> <li> The ability to articulate complex regulatory and policy matters into easily understood language <li> <li> Adept ability to work with other industry representatives to build coalitions and form strategic relationships <li> <li> A keen understanding of policy and legislative processes and dynamics within the US Government and Congress and the operation of the European Union Parliament Council and Commission <li> <li> An ownership mindset of the relevant areas of subject matter expertise <li> <li> Capable of building strong relationships cross functionally at all levels across GitLab <li> <ul>

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Director of Security Operations

Company: Phaidra

Location: USA

Posted Apr 24, 2024

<h3> Who You Are <h3> The Director of Security Operations is a strategic leader focused on ensuring Phaidras security capabilities are operating effectively continuously You will play a critical role in safeguarding Phaidras assets infrastructure and operations In this role you will be responsible for overseeing the daytoday operations of our security program including threat detection vulnerability management incident response threat intelligence and security automation You will be responsible for engaging with our customers on all things related to security You will be the lead of the security team providing guidance and direction to a team of security professionals and collaborating with other departments across the organization We are seeking a team member located within one of the following areas USA <h3> Responsibilities <h3> <ul> <li> Provide strategic direction and leadership to security operations enterprise security amp cloud security functions aligning them with Phaidras overall objectives and risk tolerance <li> <li> Oversee the daytoday operations of the security team including monitoring security events managing incidents and coordinating responses to security threats and breaches <li> <li> Ensure our compliance and continued accreditation with SOC2 GDPR ISO27001 and other programs as required <li> <li> Engage with and present to our customers on all things Phaidra security <ul> <li> Communicate our security posture effectively to customers tailoring your approach for Csuite IT Security and Operations teams as appropriate <li> <li> Lead the response to risk and security questionnaires as required by customers and maintain a questionnaire answer repository <li> <ul> <li> <li> Provide security expertise to our product development efforts by following secure by default principles to integrate appropriate security controls into Phaidras products Collaborate with product teams on security solutions <li> <li> Establish implement and manage a coverage plan with defined service level objectives wellunderstood outcomes and effectiveness tracking to ensure potential issues are discovered and resolved in a timely manner <li> <li> Develop and maintain a comprehensive enterprise and cloud security architecture and procedure for the organization encompassing network security endpoint security cloud security and other critical areas <li> <li> Identify assess and mitigate security risks across the company utilizing risk assessment methodologies and implementing appropriate controls and countermeasures <li> <li> Own Phaidras Security Information and Event Management SIEM Endpoint Detection and Response EDR Intrusion Detection System IDS and optimize tools and processes to identify and prioritize threats and vulnerabilities <li> <li> Implement and optimize security monitoring tools and processes to identify and prioritize threats Implement and optimize a vulnerability management program to identify assess and prioritize vulnerabilities and ensure timely patching <li> <li> Promote a culture of security awareness throughout the organization by providing training educational materials and awareness campaigns to employees at all levels <li> <li> Establish key performance indicators KPIs and metrics to measure the effectiveness of security operations and enterprise security programs providing regular reports and updates to senior management <li> <li> Drive a culture of continuous improvement and innovation within the security organization identifying opportunities to enhance security posture streamline processes and adopt emerging best practices <li> <li> Develop incident response plans and lead efforts to investigate and mitigate security incidents collaborating with internal teams and external partners as needed <li> <li> Ensure compliance with relevant laws regulations and industry standards related to information security and privacy maintaining documentation and reporting as required <li> <li> Develop and manage the security budget for the sec ops function allocating resources effectively to support security initiatives projects and operational needs <li> <li> Build and lead a highperforming team provide coaching and mentorship and ensure individual and team success <li> <li> Work effectively and regularly with IT Operations Legal and Infrastructure Engineering and work crossfunctionally with other departments to ensure security considerations are integrated into all business processes <li> <li> Communicate securityrelated threats information and changes clearly and succinctly across the company <li> <ul> <h3> Onboarding <h3> In your first 30 days <ul> <li> You will be immersed in an onboarding program that introduces you to Phaidra and our product <li> <li> Integrate into the Phaidra team understanding our product technologies security posture and business goals <li> <li> Get to know the security team and security council both of which youll be leading Associated transition activities will be completed <li> <li> Begin building relationships across the company establishing yourself as a foundational resource on security <li> <li> Begin familiarizing yourself with our security and secops systems processes and controls identify areas for enhancement and development <li> <li> Begin building relationships with our external vendors and auditors <li> <li> Meet with our sales customer success and other teams who interact with our customers to gain an understanding of customer security requirements <li> <li> Review and understand all of our security policies and processes and document areas for improvement or change <li> <ul> In your first 60 days <ul> <li> Engage with our engineering and product teams to grasp the intricacies of our technology and its security implications <li> <li> Outline a strategic and detailed tactical plan for how youd like to evolve our security approach actions that need to be taken and how youll run the team including defining and implementing SLAs for security requests <li> <li> Upon review and approval by the COO revise all policies and processes to reflect how youd like security to be run at Phaidra <li> <li> Meet with our current customers and understand their security requirements directly <li> <li> Begin assisting with departmental level security needs <li> <ul> In your first 90 days <ul> <li> Finish executing the plan put in place during your first 60 days <li> <li> Clear definition of security roadmap for the next 12 months defined based on areas of improvement identified Roadmap will include all recurring activities per our security policies <li> <li> Fully take over security leadership responsibilities held by others currently managing in a fractional capacity <li> <li> Demonstrate that you can represent Phaidras security and compliance expertise with our customers building their trust in our product and services from a security perspective <li> <li> Position the security team as a proactive strategic partner within the company <li> <li> Build a security awareness program that drives security thinking across Phaidra <li> <li> Define your teams OKRs for the following quarter based on the action plan and roadmap youve developed since starting <li> <ul> <h3> Key Qualifications <h3> <ul> <li> 10+ years of progressive technical experience in security operations enterprise security and cloud security roles and 5+ years of management experience <li> <li> Experience with securely connecting closed systems to the public internet <li> <li> Experience with secure by default concepts for product development <li> <li> Understanding of security technologies frameworks and best practices related to cloud platforms eg GCP AWS network security identity and access management IAM encryption data protection and compliance <li> <li> Experience communicating complex technical security requirements in a way that is understandable clear and reassuring to enterprise customers including CSuite IT Security and Operations personnel <li> <li> Strong leadership experience with a proven track record of leading and managing teams developing and executing security strategies and driving results in complex and dynamic environments <li> <li> Proven experience in incident response threat detection threat modeling vulnerability management security automation and threat intelligence analysis <li> <li> Experience working in a Zero Trust focused security program <li> <li> Experience working with MacOS endpoint security <li> <li> Strong understanding of security best practices and frameworks eg MITRE ATTampCK NIST Cybersecurity Framework <li> <li> Excellent communication and interpersonal skills with the ability to collaborate with internal stakeholders executive leadership cloud providers external partners customers and employees <li> <li> Strong analytical and problemsolving skills to identify security risks assess their potential impact and develop effective mitigation strategies <li> <li> A thorough understanding of relevant laws regulations and industry standards pertaining to cybersecurity and cloud security in a global organization eg CCPACPRA GDPR <li> <ul> <h3> Preferred Skills amp Experience <h3> <ul> <li> Relevant certifications such as CISSP Certified Information Systems Security Professional CISM Certified Information Security Manager CCSK Certificate of Cloud Security Knowledge <li> <li> Experience with Vanta and Rippling <li> <ul> <h3> General Interview Process <h3> All of our interviews are held via Google Meet and an active camera connection is required <ul> <li> Interview with Hiring Manager 30 minutes The purpose of this interview is for you to get to know the manager for the role This chat will mainly focus on your previous experience and career goals You can expect to talk about projects that you have worked on in the past how you think through problems and ask any questions about the team amp role <li> <li> Interview with Operations team member 30 minutes The purpose of this interview is to meet you learn more about your background and discuss what you are looking for in a new position <li> <li> Interview with Infrastructure and Security 45 minutes The purpose of this interview is to gauge technical understanding and the ability to grok on the softwareengineering infrastructuresecops side <li> <li> Interview with Corporate Development and Connectivity 30 minutes The purpose of this interview is to evaluate your skillset from a customerfacing perspective <li> <li> Culture fit interview with CoFounders 30 minutes This interview focuses on alignment with Phaidras values <li> <ul> <h3> Base Salary <h3> <ul> <li> United States Residents $165000$238800 year <li> <ul> This position will also include equity These are best faith estimates of the base salary range for this position Multiple factors such as experience education level and location are taken into account when determining compensation

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Product Manager - Growth (Traffic)

Company: Whatnot

Location: USA

Posted Apr 24, 2024

<h2> 🚀 Whatnot <h2> Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz Y Combinator and CapitalG Were building the future of ecommerce bringing together community shopping and entertainment We are committed to our <a class=fontbold underline fontbold underline qllink href=httpswwwwhatnotcomcareers rel=noopener noreferrer nofollow target=blank> values <a> and as a remotefirst team we operate out of hubs within the US Canada UK and Germany today Were innovating in the fastpaced world of live auctions in categories including sports fashion video games and streetwear The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others And were growing Whatnot has been the <a class=fontbold underline fontbold underline qllink commentl3sielwn href=httpsa16zcommarketplace100 rel=noopener noreferrer nofollow target=blank> fastest growing marketplace <a> in the US over the past two years and were hiring forwardthinking problem solvers across all functional areas <h2> 💻 Role <h2> The Growth team at Whatnot is responsible for expanding our new user funnel across buyers and sellers to accelerate the rapid growth of our marketplace We focus on the full funnel developing opportunities to grow traffic across multiple channels while also creating delightful new user experiences to activate and retain buyers and sellers for the long term In this role we are looking for an experienced product individual contributor to lead our Growth Traffic function This individual will build out exciting and gamified referral incentive and affiliate programs to continue to accelerate Whatnots rapid growth Additionally this person will work closely with our marketing and category expansion teams to create channel opportunities to acquire users in a variety of ways <ul> <li> Develop strategies to expand referral programs incentives and core user experiences to continue to drive top of funnel growth <li> <li> Manage and expand Whatnot Affiliates as a new marketing channel <li> <li> Drive the product roadmap product strategy and roadmap execution <li> <li> Define product requirements amp work with engineering design and broader team to bring our roadmap to market at lightning speed <li> <li> Clearly communicate roadmap progress and insights to key teams and stakeholders <li> <li> Do whatever it takes to ensure the engineering team is operating effectively unblock them and make sure they can move at a rapid pace <li> <li> Take ownership of any major blocker to the companys success <li> <li> Drive strategic initiatives across the company <li> <ul> <h2> 👋 You <h2> Curious about who thrives at Whatnot Weve found that low ego a growth mindset and leaning into action and high impact goes a long way here As our next Product Manager you should have 7+ years of Product Management experience plus <ul> <li> Experience working on growth focused initiatives such as incentivized referral programs user acquisition and activation tactics <li> <li> Startup experience <li> <li> Comfort working exceptionally fast in an ambiguous work environment <li> <li> Strong product intuition and design sense <li> <li> Proven track record of using data user feedback and intuition to drive sound product decisions with clarity around how to measure growth success <li> <li> Able to ruthlessly prioritize the most impactful work <li> <li> You know that product decisions dont end and begin with data and ab tests <li> <ul> <h2> 💰Compensation <h2> For FullTime Salary USbased applicants $240000year to $275000year + benefits + stock options The salary range may be inclusive of several levels that would be applicable to the position Final salary will be based on a number of factors including level relevant prior experience skills and expertise This range is only inclusive of base salary not benefits more details below or equity in the form of stock options <h2> 🎁 Benefits <h2> <ul> <li> Flexible Time off Policy and Companywide Holidays including a spring and winter break <li> <li> Health Insurance options including Medical Dental Vision <li> <li> Work From Home Support <ul> <li> $1000 home office setup allowance <li> <li> $150 monthly allowance for cell phone and internet <li> <ul> <li> <li> Care benefits <ul> <li> $450 monthly allowance on food <li> <li> $500 monthly allowance for wellness <li> <li> $5000 annual allowance towards Childcare <li> <li> $20000 lifetime benefit for family planning such as adoption or fertility expenses <li> <ul> <li> <li> Retirement 401k offering for Traditional and Roth accounts in the US employer match up to 4 of base salary and Pension plans internationally <li> <li> Parental Leave <ul> <li> 16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence <li> <ul> <li> <ul> <h2> 💛 EOE <h2> Whatnot is proud to be an Equal Opportunity Employer We value diversity and we do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status parental status disability status or any other status protected by local law We believe that our work is better and our company culture is improved when we encourage support and respect the different skills and experiences represented within our workforce

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Appcues Data Engineer Data Engineer platform Elixir Node running

Sr. Data Engineer

Company: Appcues

Location: USA

Posted Apr 24, 2024

<div>Your work as Appcues Data Engineer will empower thousands of Appcues customers to improve their SaaS products adoption and engagement for millions of their endusers Appcues nocode tools have helped customers deliver over 14 billion inapp web and mobile experiences such as onboarding guides tips announcements and surveys Our customers such as Litmus HotJar and ProfitWell depend on our services to deliver these inapp experiences Your mission will be to evolve our platforms data architecture to support several new product initiatives You will collaborate closely with our product team and platform engineers to gather requirements design and implement foundational changes that will power Appcues for years<div> <div> <div> <div>About us<div> <div> We store data in PostgreSQL DynamoDB S3 Redis and Snowflake We operate data pipelines and event streams using Kafka and SQS<div> <div> We manage monitor and deploy code using CircleCI Github Terraform and AWS CodeDeploy CloudFormation DataDog <div> <div> Our platform is powered using Elixir and Node running on Lambdas ECS and EC2<div> <div> Our engineers communicate primarily via Slack and are committed to remote agile Kanban development and deploy to production multiple times a day<div> <div> Our fully remote engineering team currently has over 45 people<div> <div> Our data model is currently defined in Snowflake DynamoDB and Postgres and is optimized for delivering experiences embedded in our customers SaaS applications <div> <div> Our platform handles over a billion requests from our customer sites per day via our JavaScript and mobile SDKs and from partners like Segmentio and Zapier<div> <div> <div> <div>About the role<div> <div> As Data Engineer on our 3person Data team you will evolve our data platform to ingest and process enduser product activity event data at scale to deliver actionable product insights<div> <div> You will evolve our data model using domaindriven design and other strategies to support our product and business objectives and adapt to current constraints Future projects involve migrating from one data storage solution to another as well as streamlining our ingestion process to reduce latency<div> <div> On a typical day you may work with our product managers to understand our business data model and future goals collaborate with frontend and backend teams on constraints and needs publish models write technical proposals architect solutions work with tech leads to breakdown epics implement features or mentor others <div> <div> You will select and propose suitable database technologies to meet our business objectives including defining ETL processes for data transformation<div> <div> You will work closely with the Security and Compliance team on data security measures and on ensuring compliance with regulations and data governance frameworks<div> <div> Elixir is the foundation of most of our Platform services You should either have experience with functional programming or a desire to learn We are happy to teach you Elixir It is similar to Ruby or Golang<div> <div> Python is used in segments of our data pipeline for ETL<div> <div> <div> <div>About you<div> <div> You have designed built and evolved data transformation services or pipelines to support the rapid growth of large distributed applications and product activityanalytics data You have experience with multiple database implementations including columnar relational and streaming database technologies You are pragmatic not dogmatic and are aware of the strengths amp weaknesses of your tools<div> <div> You have experience using Snowflake and AWS database stacks You are proficient in data modeling data transformation performance tuning and data warehousing Streaming data experience is a plus<div> <div> You are comfortable suggesting improvements You can clearly describe the business implications of your technical decisions <div> <div> You have led the delivery of data platform initiatives for SaaS applications with analytics needs <div> <div> While our company supports remote work we require your availability for team collaboration at least during the core hours of 10 am to 4 pm Eastern Time <div> <div> You are energized working in a highly collaborative environment at a customerdriven startup<div> <div>Note Appcues uses a marketdata driven approach to setting compensation ranges and pins compensation ranges to data provided by thirdparty organizations This range is for all USbased candidates and is built to be competitive nationwide by utilizing ranges for the Greater Boston area regardless of where in the US an employee lives or later relocates This range represents salarybased compensation and does not include our equity package in stock options 401k match or other benefits including an office setup budget tech budget training and education budget and coworking space reimbursements Actual compensation offered to a successful applicant may be based on jobrelated experience and other factors consistent with applicable law For nonUS based candidates Appcues adjusts salary ranges based on cost of labor in each market If you have questions on the pay range in your country the recruiter will be happy to discuss specifics during your introductory conversation<div> <div> <div> <div>About Us<div> <div> <div> <div>Appcues mission is to help teams deliver experiences their users love Our vision is for every software company to embrace productled growth resulting in more engaged and happier users<div> <div> <div> <div>Our Benefits<div> <div> <div> <div>100 remote We dont have an office so all of our employees learn and collaborate in the same way using remote work practices This wont change postCOVID as we are committed to being 100 remote for the longterm We work in Slack Zoom and a collection of modern collaboration tools We have inclusive remote events and we get together annually for a fun offsite retreat<div> <div>Wellbeing Youll have solid health dental and vision plans access to 401k and a generous maternity and paternity leave<div> <div>Fair pay Each role has a defined salary band bands and salaries are audited on a regular basis to help maintain fairness and market value<div> <div>Home office and tech budget Besides paying for your work computer Mac or PC we offer a onetime $1000 home office stipend and an additional $500 annual budget for extra workrelated technology<div> <div>Coworking space on us Home office not cutting it Well reimburse your monthly coworking fees<div> <div>Equity We want everyone invested in our success We grant every employee equity in the company<div> <div>Transparency and collaboration We foster team alignment with meetings of all shapes and sizesa monthly allhands meeting called FirstThurs weekly team lunches and Lunch amp Learns and an annual learning stipend<div> <div>Flexible Time Off We believe time away to reflect and explore makes us all more productive so employees dont accrue vacation time they work with their managers to schedule time off when they need it consistent with our Flexible Time Off policy Employees based in the USA also take off all US federal holidays Employees residing in other countries can choose to follow their local national holidays or US federal holidays<div> <img src=httpsremotivecomjobtrack1907828blankgifsource=publicapi alt=>

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Sr Engineering Manager - Work Management Platform

Company: Upwork

Location: USA

Posted Apr 24, 2024

Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers Were looking for an experienced Senior Engineering Manager to join our Work Management Platform team at Upwork You will direct and oversee our software engineering teams and work with crossfunctional teams to deliver innovative solutions that exceed our customers expectations Are you a team player with a passion for technology innovation and a drive for excellence If youre someone with experience in Agile development methodologies and has worked in teams that built products and services in zerotoone and onetoten spaces that meet the needs of customersstakeholders <h3> Your Responsibilities <h3> <ul> <li> Building highperforming product engineering teams by recruiting coaching and developing team members and encouraging a culture of innovation excellence and continuous improvement <li> <li> Understanding the teams needs knowledge distribution and operational efficiency gaps to create plans to address the needs improve efficiencies and reduce risks <li> <li> Partner with crossfunctional stakeholders including product and design to create and manage the plans for the timely delivery of a highquality product <li> <li> Oversee the technical vision and foster customer obsession <li> <li> Planning and road mapping to build and lead the delivery of highimpact initiatives <li> <li> Actively contribute to improving processes for managing execution and engineering best practices <li> <li> Receive coaching and help find opportunities to grow along the management track <li> <li> Roll up your sleeves and dive deep when necessary <li> <li> Identifying technical risks and opportunities communicating them with stakeholders and developing mitigation strategies <li> <li> Keeping uptodate with industry trends and technologies to identify emerging opportunities <li> <ul> <h3> What it takes to catch our eye <h3> <ul> <li> Engineering leadership experience as an engineering manager on a fullstack engineering team <li> <li> You have handson engineering experiencesenior level building code for web amp mobile applications at scale <li> <li> You have designed and built microservicebased cloud apps and tuned for lowlatency and highreliability <li> <li> You have a strong understanding of microservices and distributed system development <li> <li> You have experience building or managing teams that built backend applications and services with cloudbased technologies and SaaS applications <li> <li> You have led teams of about 20 software engineers <li> <li> You have a product mindset and curiosity to gain business acumen <li> <li> You have experience partnering with product management design and business stakeholders and handled executivefacing communications <li> <li> You have been responsible for executivelevel communication regarding your teams <li> <li> Knowledge of software development methodologies such as Agile and Scrum CICD release management and other operational excellence experience <li> <li> Strong analytical and problemsolving skills with the ability to identify and resolve complex technical issues <li> <ul> The annual base salary for this position in California and Washington ranges from $215000 $260000 The range displayed reflects the minimum and maximum salary for this position in California and Washington and individual base pay will depend on your skills qualifications experience and location Additionally this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program <h3> Come change how the world works <h3> At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees At the core of our vibrant culture are shared values that form the foundation of our organization These values revolve around trust risktaking customer focus and excellence Our overarching mission is to create economic opportunities so that people have better lives We foster an environment where individuals are encouraged to bring their authentic selves to work nurturing personal and professional growth through development opportunities mentorship programs and participation in Upwork Belonging Communities We take pride in providing exceptional benefits to our employees These include comprehensive medical insurance coverage for both you and your family unlimited paid time off a 401k plan with matching contributions 12 weeks of paid parental leave and an Employee Stock Purchase Plan To explore these benefits in detail as well as gain insights into our company values working principles and the overall employee experience we invite you to visit our Life at Upwork page Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics

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Deal Desk Manager

Company: Modern Health

Location: USA

Posted Apr 24, 2024

<h2> The Role <h2> The Deal Desk manages QuotetoCash Q2C and facilitates the complex deal structures and requests that our clients demand We drive scale within the Sales and Client Success teams and allow reps to focus on selling while we create efficiencies increase profitability and enforce stronger controls As a Deal Desk Strategist you will enable crossfunctional deal execution optimize revenue growth mitigate risk and drive a worldclass deal desk You will work closely with reps and leadership across the organization Sales Customer Success Marketing Legal Finance and directly interface with account executives and customers to drive commercial outcomes We are looking for a contributor with uncanny attention to detail and an eagerness to collaborate broadly You will operate as an expert in our products pricing processes and systems You will advise coach and train Sales and CS reps daily to drive efficiency and rigor in our commercial processes You will also drive initiatives to improve our commercial processes and outcomes You will report directly to our Deal Desk and Customer Operations Lead join a highpowered Revenue Operations amp Enablement team and operate as a strategic advisor to the Sales and CS team This position is not eligible to be performed in Hawaii <h2> What Youll Do <h2> <ul> <li> Own and evolve our QuotetoCash and deal approval processes <ul> <li> Run the daytoday operations of our deal desk across ensuring robust client quotes order forms contracting and issue resolution <li> <li> Support the contract review and negotiation process including for complex deals <li> <li> Partner on launching new products packages and price books in collaboration with Product Marketing Finance and Enablement <li> <li> Refine and evolve our deal approval and product quote processes including assessing current processes identifying underlying issues and driving improvements <li> <ul> <li> <li> Serve as the trusted advisor and goto resource for our GtM teams for our commercial processes <ul> <li> Partner with GtM leadership and enablement to limit rep time spent on nonselling activities educating CS and Sales teams on process requirements and changes <li> <li> Ensure Sales and CS teams are operating within our rules of engagement and setting appropriate expectations with clients <li> <li> Be the expert on our endtoend quote to cash processes helping inform the overall organization and identifying potential issues upstream <li> <li> Engage directly with clients as necessary to accelerate deals <li> <ul> <li> <li> Be the vanguard for accurate and reliable commercials that underpin our client relationships and revenue reporting <ul> <li> Lead ongoing and monthend closing audit and quality activities <li> <li> Ensure all order form and contract data is accurate across CRM and other systems including partnering with crossfunctional teams to reconcile downstream processes <li> <li> Ensure SLAs on deal requests from Sales are being met or exceeded and avoid being a blocker in the Sales cycle <li> <ul> <li> <li> Create strategic impact by leading projects and exposing insights <ul> <li> Lead projects to evolve our commercial infrastructure whether it be unifying our reporting evaluating new solutions like a CPQ or rebooting our crossfunctional deal approval amp exceptions process <li> <li> Analyze and publish deal and pricing intelligence to evolve our commercial strategy <li> <ul> <li> <ul> <h2> Who You Are <h2> <ul> <li> The ideal candidate has a strong background in Deal Desk andor Revenue Operations at an enterprise SaaS company <li> <li> 3+ years of relevant professional experience in deal desk commercial processes contract or order form management <li> <li> Experience with Salesforce and spreadsheet analysis a must experience with Ironclad CPQ and Netsuite is a plus <li> <li> Have a bias to action an ownership mentality and ability to triage in a fastmoving environment <li> <li> Espouse a standard of excellence ie your work is known for high rigor attention to detail and lasting impact and you help to improve results in organizations during periods of high growth and change <li> <li> Pillar of ruthless prioritization and time management with ability to balance triaging daytoday issues with strategic priorities <li> <li> Empathetic toward reps and are invested in their success and possess an understanding of the pain points experienced by reps at each stage of the sales cycle <li> <li> First class problemsolver who can quickly translate ambiguity into insight and actionable recommendations <li> <li> Excellent collaborator and humble expert <li> <ul> <h2> Benefits <h2> Fundamentals <ul> <li> Medical Dental Vision Disability Life Insurance <li> <li> High Deductible Health Plan with Health Savings Account HSA option <li> <li> Flexible Spending Account FSA <li> <li> Access to coaches and therapists through Modern Healths platform <li> <li> Generous Time Off <li> <li> Companywide Collective Pause Days <li> <ul> Family Support <ul> <li> Parental Leave Policy <li> <li> Family Forming Benefit through Carrot <li> <li> Family Assistance Benefit through UrbanSitter <li> <ul> Professional Development <ul> <li> Professional Development Stipend <li> <ul> Financial Wellness <ul> <li> 401k <li> <li> Financial Planning Benefit through Origin <li> <ul> But wait theres more <ul> <li> Annual Wellness Stipend to use on items that promote your overall well being <li> <li> New Hire Stipend to help cover workfromhome setup costs <li> <li> ModSquad Community Virtual events like active ERGs holiday themed activities teambuilding events and more <li> <li> Monthly Cell Phone Reimbursement <li> <ul>

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Frequently Asked Questions

What are typical salary ranges by seniority in Long‑Term Relationships roles?

Entry‑level (0‑2 years) positions typically earn $55k‑$70k annually. Mid‑level (3‑6 years) roles range $70k‑$95k, often with performance bonuses tied to renewal metrics. Senior Relationship Managers and Partnership Directors command $95k‑$130k, while executive‑level partnership leaders and VPs of Partnerships can reach $120k‑$170k, depending on partner portfolio size and revenue impact.

What skills and certifications are required for Long‑Term Relationships positions?

Core skills include stakeholder negotiation, contract management, data‑driven analysis, and cross‑functional communication. Technical proficiencies in Salesforce, HubSpot, SAP SuccessFactors, and partner portals are common. Certifications such as Salesforce Certified Relationship Manager, PMP, Certified Partnership Professional (CPP), or Six Sigma Green Belt enhance credibility and command higher salaries.

Is remote work available for Long‑Term Relationships roles?

Most Long‑Term Relationships roles support flexible or fully remote arrangements, especially in tech and SaaS firms. Companies leverage cloud‑based CRM and collaboration platforms, allowing relationship managers to engage partners worldwide while maintaining real‑time reporting and joint‑goals dashboards. Remote opportunities often offer competitive pay bands comparable to on‑site roles.

What are the typical career progression paths in Long‑Term Relationships?

Career trajectories typically progress from Relationship Associate to Relationship Manager, then to Senior Manager or Director of Partnerships. Advanced paths lead to VP of Partnerships, Chief Partnership Officer, or Head of Client Success. Progression hinges on mastering partner acquisition, renewal optimization, and revenue‑impact metrics, with leadership roles reflecting strategic partnership vision.

What industry trends are shaping Long‑Term Relationships today?

Current trends emphasize data‑centric partnership analytics, AI‑driven partner scoring, and ecosystem‑first strategies. Companies increasingly adopt partner enablement platforms, joint‑governance models, and revenue‑sharing agreements. The rise of SaaS ecosystems, cloud marketplaces, and platform‑based alliances is reshaping how long‑term relationships are built, managed, and monetized.

All Long-Term Relationships Jobs 1,804 jobs All Jobs in USA 45,851 jobs Long-Term Relationships in Remote 249,430 jobs Long-Term Relationships in Other US Location 216,827 jobs Long-Term Relationships in New York City, NY 57,606 jobs Long-Term Relationships in Multiple Locations 51,717 jobs Long-Term Relationships in Washington DC 35,137 jobs Long-Term Relationships in Chicago, IL 33,981 jobs Travel in USA 80,012 jobs Full Time in USA 46,687 jobs Retirement Plan in USA 43,124 jobs 401(K) in USA 39,239 jobs Health Insurance in USA 36,916 jobs Life Insurance in USA 34,339 jobs

Long-Term Relationships Jobs in USA

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