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Business Analyst- Contact Center
Company: Adtalem Global Education
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <p> <h2> Company Description <h2> <p> Walden University an Adtalem Global Education institution supports a diverse community of adult learners from across the US and other countries who seek to achieve their academic goals and make positive lasting social change in their professions and communities Walden is a B Corporation with a mission to provide a diverse community of career professionals who have the opportunity to transform themselves as scholarpractitioners to positively affect social change Walden offers more than 100 online degree and certificate programs for students pursuing a bachelors masters doctoral or certificate Walden University has graduated more than 174000 students and is accredited by the Higher Learning Commission Visit WaldenUedu for more information and follow on Twitter Instagram Facebook Instagram and LinkedIn <p> <p> Adtalem believes in a culture of collaboration creativity and innovation which thrives when we can work flexibly Depending on your location this role may be hybrid or remote <p> <ul> <li> <p> HYBRID If you reside within 50 miles of Adtalem offices in Chicago IL Addison IL Columbia MD Minneapolis MN and Miramar FL this role is hybrid requiring office presence three days a week Tue Wed Thu with the rest of the workweek spent working from home <p> <li> <li> <p> REMOTE If you live over 50 miles from Adtalem offices in Chicago IL Addison IL Columbia MD Minneapolis MN and Miramar FL this role is remote However occasional office visits may be required based on business needs with advance communication for such requests <p> <li> <ul> <p> <p> <h2> Job Description <h2> <p> Opportunity at a Glance <p> <p> The Business Analyst Contact Center is responsible for system and business process support of multiple systems utilized by functional business groups across multiple higher education institutions supported by the department The Analyst is expected to be a Subject Matter Expert SME of processes and technology for at least two of the following system areas CRM Workforce Management telephonycall center systems reporting and analytics andor other relevant systems A successful candidate for this position should have experience supporting business processes and information systems for business groups in higher education strong communication skills with technical and business colleagues and leaders knowledge of project management principles and the capacity to learn advanced systems technology and technical environments in order to apply them to optimize systems processes and improve business efficiencies Responsibilities <p> <ul> <li> <p> As this position supports a wide range of business systems and process functions the successful candidate will lead and manage responsibilities as a system and process Subject Matter Expert SME and consultant in at least two of the following areas Customer Relationship Management Workforce Management telephony systems and reporting and analytics <p> <li> <li> <p> Providing regularly scheduled and ad hoc reports from assigned business systems and learning how to develop reports and dashboards using advanced reporting tools such as Cognos BI MS Power BI and other business intelligence analytical tools <p> <li> <li> <p> Performing administrative functions executing maintaining and delivering process requests overseeing deliverables and Service Level Agreements SLAs for each of the systems assigned to you This could include setting up system profiles QA testing trackingforecasting call volumes and colleague activities establishing omnichannel system campaigns and other tasks as needed <p> <li> <li> <p> Serving as Subject Matter Expert and consultant with good working knowledge of multiple business and system processes in the following areas CRM SIS Student FinanceAR Workforce Management Telephony and Omnichannel systems <p> <li> <li> <p> Working and communicating with business leaders at all levels to identify needs determining and recommending system and analytic solutions documenting data requirements and developing reports andor system processes to support and optimize business performance <p> <li> <li> <p> Serving as liaison with technical teams in IT to communicate business needs determining level of effort and prioritizing against other initiatives and driving process and system improvements for various system enhancements <p> <li> <li> <p> Documenting and tracking activities associated to different academic partners <p> <li> <li> <p> Completes other duties as assigned <p> <li> <li> <p> Performs other duties as assigned <p> <li> <li> <p> Complies with all policies and standards <p> <li> <ul> <p> <p> <h2> Qualifications <h2> <ul> <li> <p> Bachelors Degree <p> <li> <li> <p> Masters Degree Preferred <p> <li> <li> <p> 3+ years of customer service experience preferred working in at least one or more of the following higher education areas Admissions Registrar Services Student Finance or Academic Advising <p> <li> <li> <p> 3+ years of experience preferred working with CRM Telephony Workforce Management SIS systems processes andor call center technologies or similar applications <p> <li> <li> <p> Experience with project andor change management <p> <li> <li> <p> Some experience with coding and basic programming languages such as SQL for advanced analytical tools such as Cognos or Crystal reports <p> <li> <li> <p> Strong MS Office skills required especially with MS Excel <p> <li> <li> <p> Capacity to learn technical systems and environments interested in developing their technical skills <p> <li> <li> <p> Detailedoriented with the ability to work independently problem solve and drive to solutions <p> <li> <li> <p> Ability to work independently problem solve and drive to solutions <p> <li> <li> <p> Good written and oral communication problem solving skills <p> <li> <ul> <p> <p> <h2> Additional Information <h2> <p> <em> In support of the pay transparency laws enacted across the country the expected salary range for this position is between $1991 and $3609 Actual pay will be adjusted based on jobrelated factors permitted by law such as experience and training geographic location licensure and certifications market factors departmental budgets and responsibility Our Talent Acquisition Team will be happy to answer any questions you may have and we look forward to learning more about your salary requirements The position qualifies for the below benefits Adtalem offers a robust suite of benefits including <em> <p> <p> <p> <ul> <li> <p> <em> Health dental vision life and disability insurance <em> <p> <li> <li> <p> <em> 401k Retirement Program + 6 employer match <em> <p> <li> <li> <p> <em> 15 Days of Paid Vacation Days each Calendar Year <em> <p> <li> <li> <p> <em> 12 Paid Holidays + 2 floating holidays For more information related to our benefits please visit httpscareersadtalemcombenefits <em> <p> <li> <ul> <p> <p> <p> <p> <p> Equal Opportunity Minority Female Disability V Gender Identity Sexual Orientation <p> <p> <p><p>
Solutions Associate
Company: Zip
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <h2> <strong> Your Role <strong> <h2> <p> Were looking for a Solutions Associate to join our early stage startup that is rapidly growing Youll support the team during our customers onboarding process including the implementation of our product as well as configuration support when our customers needs grow over time We are looking for someone who is excited to be hands on and influence our internal processes and overarching product roadmap <p> <p> As every business needs our type of product youll work with a variety of new clients and industries as Zip scales Current clients include Coinbase Snowflake Notion Canva Samsara Databricks <p> <h2> <strong> You Will <strong> <h2> <ul> <li> <p> Support Zip Solutions Consultants on the endtoend implementation process for new customers <p> <li> <li> <p> Support onboarding tasks for new customers with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems <p> <li> <li> <p> Complete key configuration tasks for existing customers to increase overall adoption of Zip <p> <li> <li> <p> Be responsible for creating documentation and maintaining an internal knowledge base <p> <li> <li> <p> Manage your work across multiple customers requiring task prioritization and ontime delivery <p> <li> <li> <p> Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldnt support and set expectations with customers <p> <li> <li> <p> Do whatever it takes to make customers happy + help to ensure we successfully onboard them as quickly as possible <p> <li> <li> <p> Continuously improve the postsales processes to help our customers accelerate the time to value <p> <li> <ul> <h2> <strong> Qualifications <strong> <h2> <ul> <li> <p> 13 years of experience working as an analyst associate project manager or supporting key customer and stakeholder relationships ideally within the B2B SaaS or procurement space <p> <li> <li> <p> Experience with Workday Oracle or NetSuite procurement <p> <li> <li> <p> Fantastic communication and documentation skills <p> <li> <li> <p> Extreme attention to detail and pride yourself in being incredibly proactive <p> <li> <li> <p> Very strong data management skills specifically with handling large sets of sensitive customer data in MS Excel <p> <li> <li> <p> Youre able to push back and still make people happy <p> <li> <li> <p> Very comfortable with software configuration not necessarily technical skills which would be a plus <p> <li> <li> <p> Willing to do whatever it takes to make Zip and its customers happy <p> <li> <ul> <p> The salary range for this role is $$80000$100000 OTE The salary for this position is determined based on a variety of jobrelated factors that may include location relevant experience education or particular skills and expertise <p> <p> <em> Were looking to hire Zippers and that means hiring people who take ownership communicate openly have an underdog mindset and are excited to increase the pace of innovation for every business in the world We encourage all candidates to apply even if your experience doesnt exactly match up to our job description We are committed to building a diverse and inclusive workspace where everyone regardless of age religion ethnicity gender sexual orientation and more feels like they belong We look forward to hearing from you <em> <p> <h2> <h2><p>
Software Engineer (Sr. Staff)
Company: Gusto, Inc.
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> Were hiring deeply experienced engineers to join our teams that work on our customerfacing products developing features and iterating across our platform As a Gusto Software Engineer at this level youll oversee largescale projects endtoend by driving technical innovation and ongoing improvements for deployed features If youre interested in building elegant software with farreaching effects in our modern economy join us <p> <p> <strong> Heres what youll do day to day <strong> <p> <ul> <li> <p> <strong> Architect build and test <strong> Gustos product suite the spans across Payroll Benefits HR Time Tax Credits and more <p> <li> <li> <p> Lead other engineers to innovate on some of the hardest technical problems out there in very complex domains and at a large scale <p> <li> <li> <p> Drive in scaling one of the largest RubyRails and JavascriptReact applications in the world <p> <li> <li> <p> Own the crossfunctional alignment with Product Management Design and Business teams to understand customer pain points come up with solutions and then <strong> prototype iterate and launch daily <strong> <p> <li> <li> <p> Build a product that our <strong> customers genuinely love <strong> <p> <li> <ul> <p> <strong> Heres what were looking for <strong> <p> <ul> <li> <p> Successful applicants will typically have 12+ years of professional software development experience <p> <li> <li> <p> Experience leading the innovation of customerfacing products and technical management of large projects endtoend <p> <li> <li> <p> Drive the quality of writing testing and debugging code for highly reliable production systems at scale <p> <li> <li> <p> Advanced data modeling skills and handson building wellstructured easily maintainable welldocumented code <p> <li> <li> <p> Passion for creating memorable experiences for customers <p> <li> <li> <p> Expertise in complex product development problems we use Rails amp React <p> <li> <li> <p> Appreciation for a collaborative testdriven environment <p> <li> <li> <p> Experience in one of these would be nice but not required <p> <ul> <li> <p> HR Payroll Payments Fintech or Tax products <p> <li> <li> <p> AIMachine Learning <p> <li> <ul> <li> <ul> <p> Our cash compensation amount for this role is targeted at $193000yr to $231000yr in Denver amp most remote locations and $228000yr to $272000yr for San Francisco amp New York Stock equity is additional Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above <p><p>
Cyber Security Consultant
Company: Crosslake Technologies LLC
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> this position is remote <p> <p> <p> <p> What we believe <p> <p> In the past two years more than a trillion dollars have been invested in software companies at record prices And in many cases the underlying tech is the greatest enabler to the business strategy But has the approach to govern technology value creation caught up to the magnitude of the risk <p> <p> <p> <p> We believe a better way is possible a more programmatic proactive approach to actively manage technology throughout the investment lifecycle and thats what we do <p> <p> <p> <p> Our role <p> <p> We know that technology can create truly transformative change and its role in business is only growing Crosslake is here to support the changemakers and help them buy build and run better technology <p> <p> <p> <p> What we value <p> <p> You could be a good fit for Crosslake if you see yourself reflected in our guiding values <p> <p> <em> Service <em> We effect change by empowering others <p> <p> <em> Curiosity <em> We believe great advice starts with deep understanding <p> <p> <em> Credibility <em> Our expertise is earned and proven <p> <p> <em> Commitment <em> Its our privilege to serve clients in their critical moments <p> <p> <em> Creativity <em> We are inspired by the constant pursuit of better <p> <p> <p> <p> In this role you will <p> <p> <p> <p> Work with our private equity and portfolio company clients consulting on how to apply an information security vision and strategy in alignment with customer business objectives <p> <p> <p> <p> Work with customers to assess and address information security risks <p> <p> <p> <p> Interact with customers executives EX CIO CTO CEO DPO to understand and implement desired change in the customers organization <p> <p> <p> <p> Assist in leading enterprisewide cybersecurity operations teams processes and responses <p> <p> <p> <p> Assist in managing customer security programs including the achievement andor maintenance of key compliance initiatives such as SOC ISO27001 NIST PCI and SOX <p> <p> <p> <p> Execute and direct the identification containment mitigation and recovery activities related to cybersecurity incidents that may negatively impact customer assets or services <p> <p> <p> <p> Represent Crosslake in industry cybersecurity forums and working groups including sectorspecific cyber threat intelligence communities <p> <p> <p> <p> Work with customers to evaluate implement and secure key systems within their environment <p> <p> <p> <p> Analyze and assess customer systems for security risk exposure and provide businessprioritized remediation recommendations <p> <p> <p> <p> Assist in handling the documentation development implementation and maintenance of processes related to strong security and compliance controls in customer environments <p> <p> <p> <p> Work with Operations teams to ensure security architectures are appropriately assessed and able to be supported <p> <p> <p> <p> Work with Engineering and Operations teams to implement new technologies and security solutions in alignment with industry best practice and commonly accepted principles of secure design <p> <p> <p> <p> <p> <p> <strong> Knowledge <strong> <p> <ul> <li> <p> Knowledge of legal and regulatory requirements including the frameworks such as ISO27001 PCI HIPAA SOC SOX and NIST <p> <li> <li> <p> Strong knowledge around the requirements of the above frameworks and implementing security best practices within an organization <p> <li> <li> <p> Solid understanding of business management processes including employing information security risk management and cybersecurity technologies <p> <li> <li> <p> Knowledge of application security cloud security encryption techniques identity and access management mobile security network security and virtualization security <p> <li> <ul> <p> <p> <p> <strong> EducationExperience <strong> <p> <ul> <li> <p> 15+ years securing organizations as an inhouse team member or advisor consultant in roles like Chief Information Security Officer Director Manager of Information Security Director Manager of Compliance Principal Security Analyst Principal Security Engineer Security Architect <p> <li> <li> <p> Demonstrated history of being able to successfully implement security controls within an organization <p> <li> <li> <p> Experience in leading within a fastpaced complex organization <p> <li> <li> <p> CISSP or equivalent certification is preferred <p> <li> <ul> <p> <p> <p> <strong> Skills <strong> <p> <ul> <li> <p> Ability to work from home or an office of your choosing and be selfdirected but also effectively collaborate with the team in both a remote and inperson capacity <p> <li> <li> <p> Strong technical acumen and technical horsepower <p> <li> <li> <p> Be willing to learn and take on new areas that may be outside of your initial comfort zone <p> <li> <li> <p> Passion towards making others great and making a highperforming team even better <p> <li> <li> <p> An actionoriented personality you know how to get stuff done <p> <li> <li> <p> Great communicator to peers clients executive leadership and boards <p> <li> <li> <p> Understanding customer objectives and driving results toward those objectives <p> <li> <li> <p> Ability to learn fast and onthejob <p> <li> <li> <p> Responding effectively to rapid change in needs processes and technologies <p> <li> <li> <p> Ability to understand key concepts and communicate clearly and concisely including technical details and processes <p> <li> <li> <p> Ability to collaborate effectively and build relationships at all levels especially with senior leaders <p> <li> <li> <p> Strong organizational skills with the ability to perform under pressure and manage multiple priorities with competing demands for resources <p> <li> <li> <p> Robust analytical data processing and problemsolving skills <p> <li> <li> <p> Proficiency in process formulation and improvement <p> <li> <li> <p> Strong analytical skills including managing multiple projects under strict timelines and working effectively in a dynamic environment to meet objectives <p> <li> <ul> <p> <p> <p> <p><p>
Staff Operations Engineer
Company: Mozilla
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <p> <p> <strong> Why Mozilla <strong> <p> <p> Mozilla Corporation is the nonprofitbacked technology company that has shaped the internet for the better over the last 25 years We make pioneering brands like Firefox the privacyminded web browser and Pocket a service for keeping up with the best content online Now with more than 225 million people around the world using our products each month were shaping the next 25 years of technology Our work focuses on diverse areas including AI social media security and more And were doing this while never losing our focus on our core mission to make the internet better for everyone <p> <p> The Mozilla Corporation is wholly owned by the nonprofit 501c Mozilla Foundation This means we arent beholden to any shareholders only to our mission Along with 60000+ volunteer contributors and collaborators all over the world Mozillians design build and distribute opensource software that enables people to enjoy the internet on their terms <p> <p> <strong> The Role <strong> <p> <p> Mozilla is seeking a Staff Operations Engineer who will be responsible for maintaining and improving critical systems vital to the everyday operations of the enterprise The person in this role will succeed in contributing to others success and seeking opportunities to collaborate for the collective benefit Expectations of work for this position will vary from performing a task to being more involved by mentoring skills This will be someone who enjoys working with a wide range of technologies solutions and experiences passionately solutions to the immediate needs of the day while keeping an eye on the bigger picture <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Be responsible for a comprehensive Identity Access Management IAM system which includes <p> <ul> <li> <p> Manage an Auth0 Okta CIC IdP Platform <p> <li> <li> <p> Support team members with integrations of various thirdparty OIDCSAML connections <p> <li> <ul> <li> <li> <p> Coordinate deployment configuration and lifecycle management of various resources and services in GCP and AWS <p> <li> <li> <p> Handle issuance of SSLTLS certificates <p> <li> <li> <p> Administrate DNS and IPAM <p> <li> <li> <p> Be responsible for backup processes and disaster recovery strategies <p> <li> <li> <p> Contribute to all aspects of a project including but not limited to leading planning testing implementation monitoring and maintenance <p> <li> <li> <p> Lead multifunctional groups to identify evaluate and propose solutions for business problems <p> <li> <li> <p> Function with a customer service mentality addressing their needs in perspective of the macro outcome <p> <li> <li> <p> Roadmap and plan opportunities for continuous improvement <p> <li> <li> <p> Document status process procedures etc transparently whereas anyone else can see whowhatwhenwherewhyhow something wasshould be done <p> <li> <li> <p> Lead independently in a dynamic environment <p> <li> <ul> <p> <strong> What youll bring <strong> <p> <ul> <li> <p> 6+ years of <p> <ul> <li> <p> Experience in DevOps SRE or CloudOps <p> <li> <li> <p> Proficiency in Python and JavaScript NodeJS programming languages <p> <li> <li> <p> Proficiency in Terraform Serverless Cloudformation andor other IaC tools <p> <li> <li> <p> Experience with cloud computing such as AWS and GCP including GCP Functions andor Lambda <p> <li> <ul> <li> <li> <p> 3+ years experience in Identity Access Management products and frameworks such as Auth0 OIDC SAML OAuth 20 and LDAP <p> <li> <li> <p> Experience in the following is a bonus but not a requirement <p> <ul> <li> <p> Rust programming language <p> <li> <li> <p> Platforms such as GKE Kubernetes and Cloud Run <p> <li> <li> <p> CICD pipelines such as Github Actions AWS Codebuild GCP Cloud Build and Jenkins <p> <li> <li> <p> RDS and NoSQL database schemas and administration such as DynamoDB and MySQL <p> <li> <li> <p> Monitoring and logging with services such as CloudWatch Splunk Stackdriver <p> <li> <li> <p> Infoblox DNSIPAM appliance <p> <li> <li> <p> LDAP server administration <p> <li> <ul> <li> <li> <p> Commitment to our values <p> <ul> <li> <p> Welcoming differences <p> <li> <li> <p> Being relationshipminded <p> <li> <li> <p> Practicing responsible participation <p> <li> <li> <p> Having grit <p> <li> <ul> <li> <ul> <p> <strong> What youll get <strong> <p> <ul> <li> <p> Generous performancebased bonus plans to all eligible employees we share in our success as one team <p> <li> <li> <p> Rich medical dental and vision coverage <p> <li> <li> <p> Generous retirement contributions with 100 immediate vesting regardless of whether you contribute <p> <li> <li> <p> Quarterly allcompany wellness days where everyone takes a pause together <p> <li> <li> <p> Country specific holidays plus a day off for your birthday <p> <li> <li> <p> Onetime home office stipend <p> <li> <li> <p> Annual professional development budget <p> <li> <li> <p> Quarterly wellbeing stipend <p> <li> <li> <p> Considerable paid parental leave <p> <li> <li> <p> Employee referral bonus program <p> <li> <li> <p> Other benefits lifeADampD disability EAP etc varies by country <p> <li> <ul> <p> <strong> About Mozilla <strong> <p> <p> When you work at Mozilla you give yourself a chance to make a difference in the lives of web users everywhere And you give us a chance to make a difference in your life every single day Join us to work on the web as the platform and help create more opportunity and innovation for everyone online Were not a normal tech company The things we create prioritize people and their privacy over profits We exist to make the internet a healthier happier place for everyone <p> <p> <strong> Commitment to diversity equity and inclusion <strong> <p> <p> Mozilla believes in the value of diverse creative practices and forms of knowledge and knows diversity equity and inclusion are crucial to and enrich the companys core mission We encourage applications from everyone including members of all equityseeking communities such as but not limited to women racialized and Indigenous persons persons with disabilities persons of all sexual orientations gender identities and expressions <p> <p> We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment as appropriate Please contact us at hiringaccommodationmozillacom to request accommodation <p> <p> We are an equal opportunity employer We do not discriminate on the basis of race including hairstyle and texture religion including religious grooming and dress practices gender gender identity gender expression color national origin pregnancy ancestry domestic partner status disability sexual orientation age genetic predisposition medical condition marital status citizenship status military or veteran status or any other basis covered by applicable laws Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior conduct or purpose <p> <p> Group C <p> <p> LIREMOTE <p> <p> Req ID R2408 <p><p>
Voice of the Customer Manager
Company: Lime
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> Lime is the worlds largest shared electric vehicle company Were on a mission to build a future where transportation is shared affordable and carbonfree Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents replacing an estimated 100+ million car trips Named a Time 100 Most Influential Company and Fast Company Brand That Matters we achieved a fully profitable year in 2022 becoming the first in our industry to reach this milestone <p> <p> <p> <p> We are looking for someone who deeply cares about customer experience and is passionate about combining data and anecdotes to create compelling narratives that drive action and collaboration <p> <p> <p> <p> Lime is hiring a Voice of the Customer Manager to join our Customer Experience team In this role you will report to the Head of Customer Experience and Knowledge Sharing You will own all VOC programs to help Limers embrace a Customer Obsessed culture You will collaborate closely with every department in Lime starting with CX Product and Operations to empower everyone with clear and actionable insights to impact the rider experience <p> <p> <p> <p> A successful candidate is just as obsessed about the customer experience as we are and has a background building customerfirst solutions You have outstanding business acumen a restlessness to answer why questions and are passionate about using data to drive crossfunctional decision making You must have a collaborative work style an innovative mindset and an unparalleled work ethic You have experience working in an evolving startup environment You will be an in the moment problem solver with the ability to think about the short term and long term plan Youre energized about building and scaling and being part of a forwardthinking organization <p> <p> <p> <p> This is a remote position The ideal candidate will live in locations such as Los Angeles CA Chicago IL Austin TX Denver CO Boston MA Washington DC San Diego CA Philadelphia PA Portland OR <p> <p> <p> <p> <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Own the VOC program defining and managing to program KPIs and goals <p> <li> <li> <p> Elevate the customers voice in key business strategic decisions by leveraging VOC data <p> <li> <li> <p> Define a rubric for how different types of feedback is handled across the business <p> <li> <li> <p> Engage with key stakeholders developing a comprehensive and engaging narrative and conducting regular reviews of insights and actions <p> <li> <li> <p> Provide a holistic view of the customer by synthesizing information from VOC Customer Advisor Panels research and external market data <p> <li> <li> <p> Make our customer experiences better by listening to their experiences and crafting opportunities to improve address their concerns <p> <li> <li> <p> Ensure every cross functional partner understands the friction and painpoints of the customer journey <p> <li> <li> <p> Enhance and maintain visual representations of data to effectively track business metrics and draw attention to CX issues across different business units and segments <p> <li> <ul> <p> <p> <p> <strong> About you <strong> <p> <ul> <li> <p> 3+ years of program or project management experience <p> <li> <li> <p> 3+ years of defining and implementing process improvement initiatives using data and metrics experience <p> <li> <li> <p> Highly customercentric and has an intuitive understanding of customerclient needs <p> <li> <li> <p> Demonstrated ability to use data and dive deep into operational details to creatively solve problems find ways to improve and track results <p> <li> <li> <p> Ability to build trust interact globally with all levels of the organization and able to effectively communicate and influence team members andor partners across cultures <p> <li> <li> <p> Comfortable juggling a wide range of responsibilities at the same time meeting established deadlines <p> <li> <li> <p> Bonus startup zendesk and google suite experience <p> <li> <ul> <p> <p> <p> <p> <p> The anticipated salary range for this position is $92000$152000 Equity and benefits may be provided as part of the compensation package depending on the position offered Not all candidates will be eligible for the upper end of the salary range Exact salary will ultimately depend on multiple factors which may include the successful candidates skills experience and other qualifications as well as the candidates location of residence In addition to base salary some roles may be eligible for a variable bonus based on a combination of company performance employee performance and management discretion <p> <p> <p> <p> LIRemote <p> <p> LIAM2 <p> <p> <p> <p> <strong> Why Lime <strong> <p> <p> When you join Lime you join a global community of smart caring talented individuals working together to deliver worldchanging results striving to create an experience that enables Limers to do their best work Here are some ways we support and invest in our team <p> <p> <p> <p> Competitive salaries performancebased annual bonus and preIPO equity <p> <p> Health and wellness offerings for all team members starting day one including access to toptier fitness and mindfulness apps <p> <p> Flexible vacation policies with ample paid holidays tailored to country of residence <p> <p> Fullypaid leave following the birth or adoption of a child and financial medical and educational support for Limers pursuing parenthood <p> <p> Support for retirement and financial goals with unlimited access to financial advisors <p> <p> Unlimited complimentary use of our vehicles in hundreds of cities around the world <p> <p> Professional growth opportunities through quarterly learning days and toptier tools <p> <p> Opportunities to connect across teams and locations to network socialize and volunteer <p> <p> Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions <p> <p> Consistent recognition of great work through meaningful rewards and career advancements <p> <p> <p> <p> Benefits and perks vary depending on the nature of your employment and country of residence Terms and conditions may apply <p> <p> <p> <p> If you want to make an impact Lime is the place for you Not sure if you meet all the qualifications If this role excites you we encourage you to apply Explore all opportunities on our career page <p> <p> <p> <p> Lime is an Equal Opportunity Employer but thats just the start We believe different perspectives help us grow and achieve more Thats why were dedicated to hiring and developing the most talented and globally diverse team which includes individuals with different backgrounds abilities identities and experiences <p><p>
Sr. Account Manager
Company: OpenX
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> Company at a Glance <strong> <p> <p> OpenX is focused on unleashing the full economic potential of digital media companies We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens <p> <p> <p> <p> At OpenX we have built a team that is uniquely experienced in designing and operating highscale ad marketplaces and we are constantly on the lookout for thoughtful creative executors who are as fascinated as we are about finding new ways to apply a blend of market design technical innovation operational excellence and empathetic partner service to the frontiers of digital advertising <p> <p> <p> <p> As a Buyer Development Sr Account Manager you will drive partner relationships operational tasks and data analyses with Brands Buyers Agencies and Consultancies who leverage OpenX ad technology and services for transacting their brands campaigns via the open exchange preferred deals private auction and realtime guaranteed RTG This person will interact with all aspects of the pre and postsale process of a premium programmatic transaction This includes building premium inventory amp data segments creating private marketplace PMP deals managing deals and reporting troubleshooting identifying yield amp performance opportunities and postcampaign performance wrapups <p> <p> <p> <p> We are seeking high achievers to build indispensable relationships with OpenX partners This person will need to thrive in a fastpaced teamoriented environment Buyer Development Account Managers must be able to execute business and operational initiatives seamlessly to deliver and exceed the performance objectives of brandagency relationships The Buyer Development Sr Account Manager will have extensive knowledge of the OpenX Products amp Platform and should be able to advise partners on the ideal transactional setup for the highest level of performance In the OpenX Buyer Development team we strive to exceed partner expectations through building supporting and maintaining longterm winwin relationships <p> <p> <p> <p> <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Work in conjunction with the Buyer Development Sales Team to build create and launch highperforming premium deals within the OpenX Platform through premium segments of inventory for OpenXs Brands Buyers and Agencies <p> <li> <li> <p> Run detailed analysis on active private marketplace deals and understand potential areas of opportunity to achieve success against an advertisers performance KPIs <p> <li> <li> <p> Troubleshoot newly launched private marketplace deals that are not transacting properly <p> <li> <li> <p> Assist Sales team during client meetings and act as the operational and technical lead <p> <li> <li> <p> Be the main point of contact for clients to answer questions deliver performance requests and answer product questions <p> <li> <li> <p> Help deliver the Buyer Development team revenue goal through deal transactions yield management and relationship building <p> <li> <li> <p> Respond to all client requests in a timely and acceptable fashion <p> <li> <li> <p> Work with the Buyer Development Sales Team and Buyer Development Account Director to continue building a transparent actionable data driven Account Management process <p> <li> <ul> <p> <p> <p> <strong> Requirements and Skills <strong> <p> <ul> <li> <p> 57 years of relevant experience in digital advertising operations publisher monetization and yield management and digital advertising technology sales or services <p> <li> <li> <p> Strong relationship management skills and operational experience in leading multiple crossfunctional teams to achieve a business objective <p> <li> <li> <p> Strong operational knowledge of online advertising industry advertiser campaign objectives and RTB programmatic ecosystems <p> <li> <li> <p> Ability to manage multiple projects tasks and responsibilities concurrently ability to consistently set and meet deadlines <p> <li> <li> <p> Selfstarter with attention to detail who thrives on innovation and driving ideas forward Effective problem solver <p> <li> <li> <p> Results Performance driven and able to identify and execute on new business opportunities or new process efficiencies <p> <li> <li> <p> Excellent communication and presentation skills Ability to discuss complex technology in a simple way <p> <li> <li> <p> Ability to interact effectively with all levels within partners businesses as well as within OpenX <p> <li> <li> <p> Strong analytical thinker with good business acumen <p> <li> <li> <p> High proficiency in Powerpoint and Excel <p> <li> <li> <p> BA BS degree in engineering economics data science or a related field <p> <li> <li> <p> Excellent communication and presentation skills Ability to discuss complex technology in a simple way <p> <li> <ul> <p> <p> <p> <p> <p> $94300 $111000 a year <p> <p> Pursuant to the San Francisco Fair Chance Ordinance Los Angeles Fair Chance Initiative for Hiring Ordinance New York Fair Chance Act and any other state or local hiring regulations we will consider for employment any qualified applicant including those with arrest and conviction records in a manner consistent with the applicable regulation <p> <p> OpenX is committed to fair and equitable compensation practices For applicants in New York New Jersey California and Colorado the salary range is $94300 $111000 per year + bonus + equity + benefits A candidates salary is determined by various factors including but not limited to relevant work experience skills and certifications The salary range may differ in other states <p> <p> A summary of our benefits which include medical dental vision 401k equity and more can be viewed here <a class=fontbold underline fontbold underline postingslink href=httpswwwopenxcomcompanycareers rel=noopener noreferrer nofollow target=blank> httpswwwopenxcomcompanycareers <a> A candidates salary is determined by various factors including but not limited to relevant work experience skills and certifications <p> <p> <strong> OpenX VALUES <strong> <p> <p> Our five company values form a solid bedrock serving to define us as a group and guide the company Our values remind us that how we do things often matters as much as what we do <p> <p> <p> <p> <strong> WE ARE ONE <strong> <p> <p> We are one team There are no exceptions We are a group of strong and diverse individuals unified by a shared mission We embrace challenges and win together as a team We respect and care about our colleagues and cultivate an inclusive culture <p> <p> <p> <p> <strong> WE ARE CUSTOMER CENTRIC <strong> <p> <p> We innovate on behalf of our customers We understand respect and listen carefully to our customers We build great products to solve our customers problems We manage our customers expectations clearly and honestly We are a trusted partner to all of our customers we act with integrity at all times We care <p> <p> <p> <p> <strong> OPENX IS OURS <strong> <p> <p> We innovate on behalf of our customers We understand respect and listen carefully to our customers We build great products to solve our customers problems We manage our customers expectations clearly and honestly We are a trusted partner to all of our customers we act with integrity at all times We care <p> <p> <p> <p> <strong> WE ARE AN OPEN BOOK <strong> <p> <p> We understand and respect what each of us does We are eager to teach and share what we know with others both internally and externally We are eager to learn from others and we ask questions internally and externally <p> <p> <p> <p> <strong> WE EVOLVE FAST <strong> <p> <p> We take responsible risks and own and learn from our mistakes We recognize and repeat success We actively seek out and provide constructive feedback We adapt quickly and embrace change We tackle growth and learning with real urgency We are endlessly curious <p> <p> <p> <p> <strong> OpenX is committed to equal employment opportunities <strong> <p> <p> It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legallyrecognized basis including but not limited to age race creed color religion national origin sexual orientation sex disability predisposing genetic characteristics genetic information military or veteran status marital status gender identitytransgender status pregnancy childbirth or related medical condition and other protected characteristic as established by law <p> <p> <p> <p> <strong> OpenX Applicant Privacy Policy <strong> <p> <p> Applicants can review our Applicant Privacy Policy at any time by visiting the following link <a class=fontbold underline fontbold underline postingslink href=httpswwwopenxcomprivacycenterapplicantprivacypolicy rel=noopener noreferrer nofollow target=blank> httpswwwopenxcomprivacycenterapplicantprivacypolicy <a> <p> <p> <p> <p> <strong> Effective Date March 1 2022 <strong> <p><p>
Director - Global Benefits
Company: Rackspace
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> Our Director Global Benefits manages the worldwide benefits plan and philosophy to make sure it matches up with the companys strategy values and culture They lead the way in creating organizing rolling out and overseeing all of the organizations global benefits programs for employees like health and wellness retirement time off and more They will handle budgeting and staffing decisions and makes sure everything is in line with the law and regulations Also takes on the role of guiding and supporting team members to help them grow and succeed <p> <p> <p> <p> This role is Remote in the United States <p> <p> <p> <p> <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Researches and develops market competitive strategy for all benefit programs to attract and retain talent in alignment with overall total rewards philosophy and strategy <p> <li> <li> <p> Prepares qualitative and quantitative analytics in collaboration with Finance to support development of costeffective benefit programs including proposals for program changes utilization vendor performance trends and program analysis <p> <li> <li> <p> Ensures compliance with all relevant legal and regulatory requirements and maintain effective governance processes <p> <li> <li> <p> Optimizes cost of benefits programs between company and employee to meet organizational goals <p> <li> <li> <p> Leads global relationship management and drive ongoing communication across regional and local teams Develops strategy and tools to drive effective communication of benefit strategies and programs <p> <li> <li> <p> Oversees the selection and implementation process for vendors and plans and negotiate coverage services and costs with carriers and brokers <p> <li> <ul> <p> <p> <p> <strong> Knowledge <strong> <p> <ul> <li> <p> Strong understanding of employee global benefit programs and administration with specific skills in developing and administering organizationwide benefit programs Understands key business drivers and risks and how employee benefits should be aligned to support strategic objectives <p> <li> <li> <p> Organizes and presents detailed and complex information clearly and effectively Can interact and influence at all levels of the organization Demonstrates strong technical skills and has excellent analytical and problem solving skills <p> <li> <li> <p> Ability to handle multiple projects simultaneously prioritizing workloads to meet competing deadlines <p> <li> <li> <p> Applies varying leadership traits that create solutions and results to unexpected situations Manage mentor coach and motivate the team to problem solve and achieve their goals Ability to build relationships with key strategic partners <p> <li> <li> <p> Provides strong people management project management organizational change and consulting skills <p> <li> <ul> <p> <p> <p> <strong> Requirements <strong> <p> <ul> <li> <p> At least 10+ years of employee benefits design and administration experience as well as management experience <p> <li> <li> <p> Global benefits management experience <p> <li> <li> <p> Bachelors Degree Required <p> <li> <ul> <p> <p> <p> <p> <p> $143700 $245520 a year <p> <p> The following information is required by pay transparency legislation in the following states CA CO HI NY and WA This information applies only to individuals working in these states <p> <p> The anticipated starting pay range of Colorado applicants for this role is $143700 $210760 <p> <p> The anticipated starting pay range for the states of Hawaii and New York not including NYC is <p> <p> $153000 $224400 <p> <p> The anticipated starting pay range of California Washington state and New York City applicants for this role is $167400 $245520 <p> <p> Unless already included in the posted pay range and based on eligibility the role may include variable compensation in the form of bonus commissions or other discretionary payments These discretionary payments are based on company andor individual performance and may change at any time Actual compensation is influenced by a wide array of factors including but not limited to skill set level of experience licenses and certifications and specific work location Information on benefits offered is here <p> <p> LIAW2 <p> <p> LIRemote <p> <p> <p> <p> <p> <p> <strong> About Rackspace Technology <strong> <p> <p> We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future <p> <p> <p> <p> <p> <p> <strong> More on Rackspace Technology <strong> <p> <p> Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know <p> <p> <p> <p> <p> <p> <p><p>
Request for Proposals: Global Human Resources Assessment Services
Company: Mozilla
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> Issued <strong> April 15 2024 <p> <p> <strong> Responses Due <strong> May 14 2024 <p> <p> <strong> <u> Mozilla Foundation Contact <u> <strong> <p> <p> Candice Martin <p> <p> Director People amp Culture <p> <p> <a class=fontbold underline fontbold underline fontbold underline href=mailtocandicemozillafoundationorg rel=noopener noreferrer nofollow target=blank> candicemozillafoundationorg <a> <p> <p> <u> Important Note <u> <p> <p> The material and information enclosed with this Request For Proposal RFP is based on current Mozilla requirements and may change The information in this RFP regarding services does not represent an offer or commitment by Mozilla to procure such services Mozilla reserves the right to modify or withdraw its requirements as expressed herein Neither Mozilla nor any vendor responding to this RFP shall be considered to have entered into a binding agreement regarding the acquisition or provision of services described herein until and unless the authorized representative of both parties has signed a separate final definitive agreement regarding such services <p> <p> This RFP does not obligate Mozilla to pay any costs that you incur in the preparation of your proposal All costs associated with the preparation of a proposal in response to this RFP will be borne solely by you Mozilla reserves the right to accept or reject any or all responses to this RFP even if all of the stated requirements are met Mozilla shall not be liable for the use any concepts or ideas similar in nature to those contained in your proposal <p> <h3> <strong> Overview <strong> <h3> <p> Today Mozilla Foundation employs staff in more countries than ever across multiple continents It is seeking a dynamic and seasoned consultant to conduct a comprehensive and transparent assessment of its global HR policies processes and systems This assessment is not just about compliance but aligning every aspect of the organizations human resources function with its core values future aspirations and unique structure Mozilla Foundation seeks a consultant with a proven track record of excellence a visionary who can bring fresh perspectives and innovative solutions to the table while maintaining a global mindset and dedication to equity and fairness The ideal consultant will possess not only a deep understanding of global industry best practices and regulations but also a keen awareness of the everevolving trends within complex and competitive global HR environments Utilizing datadriven insights they will provide recommendations that drive Mozilla Foundation towards continuous improvement effecting transformative changes that propel the organization toward its objectives <p> <h3> <strong> About Mozilla Foundation <strong> <h3> <p> Mozilla Foundation is a nonprofit public benefit organization Our mission is to ensure that the Internet is a global public resource open and accessible to all <p> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsfoundationmozillaorgen rel=noopener noreferrer nofollow target=blank> Read more about Mozilla Foundations programs here <a> <p> <p> Our organization is deeply committed to Diversity Equity Inclusion and Belonging and our practices and programs reflect that in our people centered approach Since 2021 a number of initiatives have been put in motion which led us to become the organization we are today <p> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpsnonprofitquarterlyorgmanagementchallengesearlylessonsinadvancingpayequity rel=noopener noreferrer nofollow target=blank> Read more about our DEIB journey here <a> <p> <h3> <strong> Background <strong> <h3> <p> Over the years Mozilla Foundation has consistently evolved its policies processes and programs to accommodate its growing global footprint Notably last year the organization successfully implemented its new <a class=fontbold underline fontbold underline fontbold underline href=httpsnonprofitquarterlyorgmanagementchallengesearlylessonsinadvancingpayequity rel=noopener noreferrer nofollow target=blank> Compensation Philosophy and Program <a> This strategic initiative was designed to address the challenges of attracting and retaining talent on a global scale while also reinforcing the organizational culture and mission and improving the alignment between pay and measurable employee and organizational performance <p> <p> Like its compensation model overhaul Mozilla Foundation is committed to innovating HR operations processes and policies while ensuring compliance across operational regions Recognizing this a thorough HR assessment is necessary as the organization evolves The evaluation aims to guarantee that current and future HR programs and processes enhance operational efficiencies promote equitable practices drive innovation scale effectively and maintain global compliance <p> <h3> <strong> Scope of Work <strong> <h3> <p> Mozilla Foundation is in need of a comprehensive assessment of all our HR practices programs policies procedures documentation and systems to identify needs for improvement and enhancement of the HR function as well as to assess global legal compliance and regulations Some of the main challenges we are currently facing include <p> <ul> <li> <p> <strong> Geographical diversity and compliance pose significant challenges for our organization <strong> With an increasing number of staff working in countries beyond our original scope our workforce is becoming more dispersed This trend is further compounded by the growing prevalence of remote work As we expand our global footprint we encounter a myriad of legal compliance requirements that are complex and constantly evolving Rapid changes in employment laws and regulations influenced by socioeconomic factors necessitate continuous vigilance and adaptation to ensure compliance across diverse regions with varying social and economic conditions <p> <li> <li> <p> <strong> Attracting and retaining talent from both nonprofit and tech sectors <strong> Due to the unique nature of our work staff join us from a variety of sectors from online organizers coming from the civil society or nonprofit sectors to engineers and data scientists coming from large tech companies with very different experiences and expectations It is imperative that our policies and processes are designed to accommodate this diversity and cater to the varied needs of our team members <p> <li> <li> <p> <strong> Fostering Inclusive Organizational Culture Across Diverse Work Environments <strong> With a global workforce spanning multiple continents and cultural backgrounds ensuring that all staff feel included and valued within the organization presents a significant challenge As we expand our reach disparities in access to resources opportunities and support systems may emerge potentially hindering our ability to cultivate a truly inclusive environment Addressing these disparities requires a thorough assessment of existing practices and policies to identify areas for improvement and develop tailored strategies to promote equity inclusion and a positive employee experience across all regions and demographics <p> <li> <ul> <p> <strong> With the above in mind you will be responsible for delivering <strong> <p> <ul> <li> <p> An early highlevel evaluation of our current systems programs and practices for each functional area making recommendations for any urgent issues that should be addressed right away <p> <li> <li> <p> An assessment of the People and Culture Teams operational framework in alignment with our organizational structure requirements and values while also taking into account our legal obligations subsidiaries and relationships to other organizations <p> <li> <li> <p> A comprehensive review and analysis of each functional area within HR <p> <li> <li> <p> A final comprehensive dynamic and actionable report that includes innovative recommendations findings observations and lessons learned <p> <li> <li> <p> Innovative recommendations for updates to our existing programs policies processes etc in each functional area within HR <p> <li> <ul> <p> <strong> Note <strong> This RFP focuses solely on Mozilla Foundation not on any of its subsidiaries <p> <p> Materials giving more specific details about the Mozilla Foundation current policies procedures and systems will be made available for consultation during the proposal preparation process once a nondisclosure agreement has been signed <p> <h3> <strong> Selection Criteria <strong> <h3> <p> Proposals will be evaluated on the following criteria <p> <ul> <li> <p> The overall approach to the assessment of the global Human Resources processes programs systems as well as best practices and innovation <p> <li> <li> <p> A clearly articulated commitment to diversity equity and inclusion <p> <li> <li> <p> Qualifications and experiences of the firm and key personnel <p> <ul> <li> <p> working with distributed global nonprofit organizations <p> <li> <li> <p> working with nonprofits with forprofit subsidiaries <p> <li> <li> <p> working with tech companies or social purpose businesses <p> <li> <li> <p> developing fair and equitable frameworks <p> <li> <ul> <li> <li> <p> Price value for money <p> <li> <li> <p> Confidence in effectively meeting Mozilla Foundations requirements <p> <li> <ul> <h3> <strong> Submission <strong> <h3> <p> We would like to ease the burden of responding to this RFP Rather than requiring a lengthy proposal with extensive new material related to Mozillas specific work we are asking you to submit basic information past work and a cost estimate Submissions must include the following information <p> <ul> <li> <p> Firm information <p> <li> <li> <p> High level project approach 1 page <p> <li> <li> <p> Earliest date to commence the work <p> <li> <li> <p> Estimated schedule and timeline for completion <p> <li> <li> <p> Cost estimate <p> <li> <li> <p> Examples of past work where possible <p> <li> <li> <p> Experience and references <p> <li> <ul> <p> <strong> Please submit proposals to <strong> <a class=fontbold underline fontbold underline fontbold underline href=mailtolanamozillafoundationorg rel=noopener noreferrer nofollow target=blank> lanamozillafoundationorg <a> and <a class=fontbold underline fontbold underline fontbold underline href=mailtocandicemozillafoundationorg rel=noopener noreferrer nofollow target=blank> candicemozillafoundationorg <a> <strong> We will be reviewing proposals on a rolling basis starting the week of April 15 2024 up until May 14 inclusive <strong> We reserve the right to extend the deadline if we have not yet received proposals that meet our needs <p> <h3> <strong> Schedule <strong> <h3> <p> The preliminary schedule is as follows <p> <ul> <li> <p> Posting RFP April 15 <p> <li> <li> <p> Questions from potential consultants accepted via email Anytime <p> <li> <li> <p> Submission deadline May 14 <p> <li> <li> <p> Evaluation process May 15 May 22 <p> <li> <li> <p> Interviews conducted with finalists if necessary May 2730 <p> <li> <li> <p> Organization announces decision May 31 <p> <li> <li> <p> Consultants begin work June 3 <p> <li> <ul><p>
Product Manager for Growth Optimization & Restaking
Company: Gauntlet
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> Gauntlet leads the field in quantitative research and optimization of DeFi economics We manage market risk optimize growth and ensure economic safety for protocols facilitating the majority of spot trading borrowing and lending activity across all of DeFi protecting and optimizing the largest protocols and networks in the industry As of January 2024 Gauntlet manages risk and incentives covering over $13 billion in customer TVL <p> <p> <p> <p> Gauntlet continually publishes cuttingedge research that informs our risk models alerts and analysis and is among the most cited institution including academic institutions in terms of peerreviewed papers addressing DeFi as a subject Were a Series B company with around 60 employees operating remotefirst with a home base in New York City <p> <p> <p> <p> Gauntlets mission is to <strong> drive adoption and understanding in the financial systems of the future <strong> Building with decentralized systems creates novel challenges for mechanism designers smart contract developers and endusers of financial products which are not seen in traditional software development and investing contexts Gauntlet is dedicated to enhancing our industrys understanding of this new domain and revealing how to safely navigate the true bleeding edge of 21st century financial innovation <p> <p> <p> <p> As Gauntlets Product Manager for our Growth Optimization and Restaking teams youll design prototype and specify digital solutions that solve some of the biggest most complicated problems facing DeFi protocols today Youll work with product managers to define problems worth solving youll talk to users to understand their needs and experiences and youll collaborate with Gauntlets engineers and data scientists to deliver highquality digital experiences Gauntlet gathers a wealth of data about the protocols it works with across its all of DeFi The ideal candidate is passionate about unlocking the value of this data for our DAOs Community members and Protocol teams <p> <p> <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> You will work crossfunctionally to guide features from conception to launch by connecting the technical and business worlds <p> <li> <li> <p> You will support our product strategy development roadmap planning and product launches from ideation through execution <p> <li> <li> <p> You will have a customerfirst approach demonstrating a deep understanding of our target customers and tailor solutions to help us better meet their needs <p> <li> <li> <p> Partner with design to ship usable and impactful features to the Aera App <p> <li> <li> <p> Work closely with Engineering to translate user needs into tangible features and financial strategies <p> <li> <li> <p> Manage relationships with our customers and the broader DAO communities <p> <li> <li> <p> Drive a clear understanding of success via metrics <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> 5+ years of experience in product management cofounder or related technical role <p> <li> <li> <p> You have shipped deeply technical software products in crypto or DeFi <p> <li> <li> <p> You have a deep understanding of DeFi applications at a technical level <p> <li> <li> <p> You have strong written and verbal communication skills both for internal audiences as well as externally with customers <p> <li> <li> <p> Strong track record of owning and developing a product domain strategy and roadmap <p> <li> <li> <p> You have a good understanding of financial concepts <p> <li> <li> <p> You have successfully managed multiple products at the same time with different engineering teams <p> <li> <li> <p> You have mentored and trained junior team members and have meaningfully delegated scope to them <p> <li> <li> <p> You navigate high levels of ambiguity getting thrown into a problem with nebulous scope and solutions excites you <p> <li> <li> <p> You know what restaking is and why its important <p> <li> <li> <p> You understand enterprise product management and how to build products for organizationally complex customers <p> <li> <ul> <p> <p> <p> <strong> Benefits and Perks <strong> <p> <ul> <li> <p> Remote first work from anywhere in the US amp CAN <p> <li> <li> <p> Competitive packages with the added opportunity for incentive based compensation <p> <li> <li> <p> Regular inperson company retreats and crosscountry office visit perk <p> <li> <li> <p> 100 paid medical dental and vision premiums for employees <p> <li> <li> <p> Laptop monitor keyboard and mouse setup provided <p> <li> <li> <p> $1000 WFH stipend upon joining <p> <li> <li> <p> $100 per month reimbursement for fitnessrelated expenses <p> <li> <li> <p> Monthly reimbursement for home internet phone and cellular data <p> <li> <li> <p> Unlimited vacation policy <p> <li> <li> <p> 100 paid parental leave of 12 weeks <p> <li> <li> <p> Fertility benefits <p> <li> <ul> <p> <p> <p> <p> <p> <strong> Please note at this time our hiring is reserved for potential employees who are able to work within the contiguous United States and Canada Should you need alternative accommodations please note that in your application <strong> <p> <p> <p> <p> <em> The national pay range for this role is $180000 $195000 plus additional On Target Earnings potential by level and equity in the company Individual compensation will be commensurate with the candidates experience and local cost of labor Our salary ranges are based on paying competitively for a company of our size and industry and are one part of many compensation benefits and other reward opportunities we provide Individual pay rate decisions are based on a number of factors including qualifications for the role experience level skill set and balancing internal equity relative to peers at the company <em> <p> <p> <p> <p> <p> <p> LIRemote <p><p>
Customer Success Manager - Mortgage
Company: Argyle
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> Customer Success Manager Mortgage Remote US Only $90k $120k + Stock Argyle is a fastgrowing remotefirst Series C startup solving a systemic data problem <p> <p> Underneath the consumer finance industrys decisions and processes is static analog documentationthings like credit reports and paystubsdesigned decades ago for a world that no longer exists Meanwhile credit bureaus buy move store and sell consumers data without their knowledge or consent <p> <p> The result A labyrinth of manual workflows and shortsighted underwriting models that obstruct financial access compound operational costs and impede innovation <p> <p> The solution is Argyle Were a realtime income data platform that lets our endusers instantly connect their employment records to apps and websites so they can access and qualify for the financial resources they need to get ahead Providers benefit from streamlined workflows and enhanced visibility that reduce costs and risk across the user journey <p> <p> Our mission is to give consumers the means to exercise ownership over their income employment and identity data in order to create a more equal efficient and effective financial system for everybody <p> <p> If youre looking to join a fun and ambitious group of people working remotely across dozens of countries apply today <p> <p> <strong> About the team <strong> <p> <p> The Customer Success team at Argyle combines product and industry knowledge with relationship building skills to help our customers achieve the most from the Argyle product We believe there is incredible value in harnessing payroll information and we help implement and support solutions for our clients to leverage that data <p> <p> <strong> What will you do <strong> <p> <p> You will be the primary point of contact for our most strategic customers and will work with them through all process stages including integration scaling product expansion and account management You will be responsible for analyzing customer data and working directly with our product team to enhance future value You will also be tasked with building the materials and processes to enable a repeatable customer success model <p> <ul> <li> <p> <strong> Own the customer lifecycle <strong> by onboarding new clients driving adoption tracking renewals and working closely with the sales team on upsells and crosssells <p> <li> <li> <p> <strong> Manage and nurture multiple customer relationships <strong> including proactively and confidently engaging with key contacts to convey the value of our product <p> <li> <li> <p> <strong> Monitor KPIs and customer health <strong> to reduce churn risk promote retention and improve the overall customer experience <p> <li> <li> <p> <strong> Troubleshoot and provide insights <strong> on how to use the various features of our API while working closely with the support team as a point of escalation for complex issues <p> <li> <li> <p> <strong> Build the systems and processes <strong> necessary to create a scalable customer success department <p> <li> <ul> <p> <strong> What are we looking for <strong> <p> <ul> <li> <p> 3+ years of experience in a customerfacing solutionoriented role <p> <li> <li> <p> Ability to develop strong loyal and longlasting client relationships <p> <li> <li> <p> Strong technical acumen coupled with the desire to learn the ins and outs of Argyles API <p> <li> <li> <p> Exceptional ability to prioritize tasks and work independently <p> <li> <li> <p> Excitement to perform and deliver in a highgrowth environment and strive for continuous improvement <p> <li> <ul> <p> <strong> Why Argyle <strong> <p> <ul> <li> <p> Remote first company <p> <li> <li> <p> International environment <p> <li> <li> <p> Health Insurance US residents only <p> <li> <li> <p> Flexible working hours <p> <li> <li> <p> Stock Options <p> <li> <li> <p> Flexible vacation leave <p> <li> <li> <p> $1000 after a month of employment to set up your home office <p> <li> <li> <p> MacBook <p> <li> <ul> <p> Argyle embraces diversity and equal opportunity We are committed to building a team that represents a variety of backgrounds perspectives and skills We believe the more inclusive we are the better our company will be <p><p>
Senior IT Systems Engineer
Company: Chainlink Labs
Location: USA
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> About Us <strong> <p> <p> Chainlink Labs is the primary contributing developer of Chainlink the decentralized computing platform powering the verifiable web Chainlink is the industrystandard platform for providing access to realworld data offchain computation and secure crosschain interoperability across any blockchain Chainlink Labs helps power verifiable applications for banking DeFi global trade and gaming by collaborating with some of the worlds largest financial institutions notably Swift DTCC and ANZ Chainlink Labs also works with top Web3 teams including Aave Compound GMX Maker and Synthetix Chainlink Labs was ranked in Newsweeks 100 Most Loved Workplaces 2023 in both the <a class=fontbold underline fontbold underline postingslink href=httpswwwnewsweekcomrankingsmostlovedworkplacesamerica2023 rel=noopener noreferrer nofollow target=blank> United States <a> and <a class=fontbold underline fontbold underline postingslink href=httpswwwnewsweekcomrankingsuks100mostlovedworkplaces2023 rel=noopener noreferrer nofollow target=blank> United Kingdom <a> <p> <p> <p> <p> <strong> The Security Team <strong> <p> <p> The security department is the guardian of Chainlink Labs people and infrastructure Its principal objective is to safeguard Chainlink Labs and its assets against potential threats from any external or internal source This mission is accomplished through a combination of specialized security engineering the deployment of cuttingedge technologies forwardthinking policy development and the training of highly skilled securityaware personnel throughout the entire organization <p> <p> <p> <p> As an indispensable component of the larger organization the team seeks to promote a widely understood culture of security safeguarding our most valuable assets while remaining agile and accessible to all employees and the community <p> <p> <p> <p> The Senior IT Systems Engineer is an experienced IT developer dedicated to building world class infrastructure automation and process while delivering exceptional customer service In this role you will be a founding member of our growing IT team and engineer solutions across identity endpoint management core infrastructure and employee productivity systems This position is a groundfloor opportunity to help shape the future of the IT organization <p> <p> <p> <p> IT is part of our Security function and you will work closely with the Security team to plan implement and communicate initiatives to increase both productivity amp security This role is ideal for an individual that has a strong aptitude for handson engineering work and developing new processes <p> <p> <p> <p> This role is also a careerdefining opportunity as you will be a part of a fastgrowing tech company that is successfully implementing a key piece of the worlds blockchain infrastructure designed to power the digital agreements of the future <p> <p> <p> <p> <p> <p> <strong> Your Impact <strong> <p> <ul> <li> <p> Force multiply company wide productivity and security by engineering identity and access management related solutions <p> <li> <li> <p> Leverage and expand the implementation of our SSO identity lifecycle workflow automation and application integration platform <p> <li> <li> <p> Design build and implement endpoint device management policies and procedures infrastructure and supporting systems <p> <li> <li> <p> Deploy technical fixes across multiple platforms including MacOS Linux and Windows <p> <li> <li> <p> Proficiently stand up scale and maintain core IT infrastructure in a public cloud environment like AWS <p> <li> <li> <p> Eliminate manual effort through automation across core productivity tooling by developing custom apps <p> <li> <li> <p> Onboard and operationalize new solutions that solve the highest leverage business challenges <p> <li> <li> <p> Anticipate the needs of our business while continuously seeking opportunities to innovate and improve the employee experience <p> <li> <li> <p> Develop strategic partnerships within the organization and find ways to reduce operational friction <p> <li> <li> <p> Own the endtoend planning execution and delivery of projects within your scope of responsibility <p> <li> <li> <p> Define new runbooks for operational effectiveness while also optimizing existing documentation <p> <li> <li> <p> Mentor other members of IT to uplevel the team <p> <li> <li> <p> Become a culture carrier as an early employee in a fast paced startup environment <p> <li> <ul> <p> <p> <p> <strong> Requirements <strong> <p> <ul> <li> <p> 10+ years of experience in an IT related position <p> <li> <li> <p> Strong expertise w advanced IAM administration and engineering including development integration with SSO leveraging associated APIs connectors custom rules workflows and automations <p> <li> <li> <p> Strong expertise in scripting languages such as Python and Bash <p> <li> <li> <p> Expertise administering MDM Platforms such as Jamf or VMWare Workspace ONE <p> <li> <li> <p> Expertise hosting and maintaining AWS infrastructure with strong working knowledge of AWS compute storage networking database security and management services <p> <li> <li> <p> Experience hosting and managing Atlassian Suite products within AWS <p> <li> <li> <p> Expertise with software development methodologies such as Agile or Scrum and version control systems like Git <p> <li> <li> <p> Expertise managing core SaaS Products such as Okta GSuite Jira Confluence and Slack <p> <li> <li> <p> Expertise managing and supporting major operating systems such as MacOS Linux and Windows in startup and enterprise environment <p> <li> <li> <p> Experience with a variety of Linux distributions such as Ubuntu NixOS Red Hat and CentOS <p> <li> <li> <p> Working knowledge of DevOps management tools such as Ansible Puppet Terraform or Chef and containerization tools like Docker and Kubernetes <p> <li> <li> <p> Ability to learn and apply new technologies or concepts quickly <p> <li> <li> <p> Adept at identifying and rapidly creating solutions to resolve gaps while staying cognizant of our overall priorities <p> <li> <li> <p> Strong communication skills both written and verbal able to document architecture diagrams and present technical concepts to stakeholders with various levels of technical understanding <p> <li> <li> <p> Strong knowledge of security best practices <p> <li> <li> <p> ITIL certification or working knowledge <p> <li> <ul> <p> <p> <p> <p> <p> <em> All roles with Chainlink Labs are global and remotebased Unless otherwise stated we ask that you try to overlap some working hours with Eastern Standard Time EST <em> <p> <p> <p> <p> <strong> Commitment to Equal Opportunity <strong> <p> <p> Chainlink Labs is an equal opportunity employer All qualified applicants will receive equal consideration for employment in compliance with applicable laws regulations or ordinances If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process please contact us via this <a class=fontbold underline fontbold underline postingslink href=httpsdocsgooglecomformsd1wrB1WRRxShkLHI7roFKlyWDobNc3exwfGX2Eau5FLcedit rel=noopener noreferrer nofollow target=blank> form <a> <p> <p> <p> <p> <strong> Global Data Privacy Notice for Job Candidates and Applicants <strong> <p> <p> Information collected and processed as part of your Chainlink Labs Careers profile and any job applications you choose to submit is subject to our <a class=fontbold underline fontbold underline postingslink href=httpschainlinklabscomprivacypolicy rel=noopener noreferrer nofollow target=blank> Privacy Policy <a> By submitting your application you are agreeing to our use and processing of your data as required <p><p>