Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Budget Analyst (Non Profit)

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Sr. Marketing Project Manager (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 24, 2025

Fannie Mae is seeking a Sr. Marketing Project Manager (Flexible Hybrid) with 3-5 years of relevant experience. The role involves project management, audience expertise, business insight, effective communication, strategy development, and cross-functional collaboration. The ideal candidate should have experience in multifamily loan products, B2B financial services, or the mortgage industry. Skills in Excel, PowerPoint, and PowerBI are desired. Fannie Mae offers a diverse and inclusive workplace with comprehensive benefits.

SFA/Finance Manager

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Mercy Care Management Coordinator

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Mercy Care Management Coordinator analyst. The role involves collaborating in the case management process to facilitate appropriate healthcare outcomes for members. The coordinator will provide care coordination, support, and education using care management tools and resources. They will also utilize knowledge of program requirements and community resources to facilitate physical and behavioral healthcare and social services. The ideal candidate should have 2+ years of experience in medical or behavioral health care and proficiency in Microsoft Office applications. A Bachelor's degree is required. The pay range is $21.10 - $49.08, with additional benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more. The application window closes on 01/30/2025.

Scrum Master

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Scrum Master to lead an agile-based SDLC for complex technology and business projects. The role involves maintaining process documentation, coaching teams on agile principles, and ensuring transparency in tracking systems. The ideal candidate should have 3-5+ years of work experience and Scrum Master experience, with strong problem-solving, collaboration, and communication skills. The company offers competitive pay, comprehensive benefits, and opportunities for professional growth.

AP Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

The Accounts Payable Specialist role involves managing daily invoices, vendor statements, and expense reports, ensuring accuracy in general ledgers, and resolving unpaid invoice issues. The role requires an Associate's or Bachelor's degree in Accounting, 3-6 years of experience in Accounts Payable, and proficiency in Excel. Preferred skills include experience in manufacturing or professional services industries and knowledge of specific software. Addison Finance & Accounting offers competitive salaries, benefits, potential for permanent employment, and professional development opportunities.

Strategic Compliance Program Manager

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Senior Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

A global software and entertainment apps company in Seattle, WA is seeking a contract Senior Accountant for a minimum of 6 months. The role involves reconciling fixed assets, prepaid, and revenue accounts, preparing month-end journal entries and GAAP financial statements, and working closely with FP&A for analysis. The ideal candidate should have a Bachelor's in Accounting, 4+ years of relevant corporate accounting experience, fluency with JDEdwards and Excel, and the ability to work in a fast-paced environment.

Junior Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Travel CT Technologist - $3,206 per week

Company: Bestica

Location: Wenatchee, Washington

Posted Jan 24, 2025

Bestica is looking for a travel CT Technologist for a 6-week assignment in Wenatchee, Washington. The job requires a WA State Certified Radiologic Technologist with ARRT registration, preferably with experience in Canon/Toshiba Aquilion 64 and Epic systems. The shift is E/N Graveyard, Tuesday-Friday, 1:30 PM to 11:30 PM. COVID-19 vaccine accommodations will be reviewed on a case-by-case basis.

Marketing Communications Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

A creative nonprofit association in downtown DC is hiring a Marketing Communications Specialist. The role involves creating content for various channels, strategizing messaging for campaigns, and managing multiple projects. The ideal candidate should have 2-5+ years of relevant experience, a degree in Marketing or Communications, and proficiency in Microsoft Office and Adobe Creative Suite.

Travel Nurse RN - PCU - Progressive Care Unit - COVID19 - $2,175 per week

Company: Stability Healthcare

Location: Puyallup, Washington

Posted Jan 24, 2025

Stability Healthcare is offering a travel nurse RN position in Puyallup, Washington. The job is for a 13-week duration, 36 hours per week on night shifts. The pay package includes a $600 travel bonus, day 1 health insurance, PTO plan, guaranteed stipend if called off, and an extra hour bonus for overtime. Stability Healthcare, founded in 2009, is a top-rated travel nursing agency providing high-paying assignments across the country with opportunities to work in various locations.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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