Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Instructional Systems Designer

Company: Team Carney

Location: Washington DC

Posted Dec 02, 2024

The job posting is for an Instructional Systems Designer with experience in designing and developing courses, working with customers, and leading projects. The position requires a Master's degree or equivalent experience and a security clearance.

Policy Analyst

Company: Redhorse

Location: Washington DC

Posted Dec 02, 2024

Redhorse Corporation is seeking a Policy Analyst to support the Under Secretary of Defense for Intelligence and Security. The position involves coordinating policy staff actions, evaluating policy documents, and ensuring IC policies are reviewed by the OUSDIampS staff.

Travel and Expense Operations Manager

Company: IBM

Location: US Washington

Posted Dec 02, 2024

The text describes a career opportunity in IBM Consulting, focusing on the role of a Customer Support Manager for a Federal Travel and Expense platform. The role involves overseeing operations, leading projects, engaging with clients, and managing a cross-functional team. The candidate should have experience in Travel and Expense Shared Services, project management, and Federal Travel and Expense transformation.

Customer Success Manager - Public Sector

Company: Sayari

Location: Washington DC

Posted Dec 02, 2024

Sayari is a company that provides counterparty and supply chain risk intelligence. They are seeking a Customer Success Manager to help their existing clients effectively leverage their solutions. The company culture is defined by a dedication to their mission, passion for finding novel approaches, and understanding that diverse perspectives create optimal outcomes.

Front Desk Receptionist/ Community Manager I

Company: Carr Workplaces

Location: Washington DC

Posted Dec 02, 2024

The job description is for a Community Manager position at Carr Workplaces, requiring excellent interpersonal skills, customer service experience, and ability to manage client events and administrative tasks. The company offers a top-of-the-line benefits package and opportunities for growth.

Decision Analytics Associate Consultant - Health Plan

Company: ZS

Location: Washington DC

Posted Dec 02, 2024

ZS is a management consulting and technology firm that values its people and partners with clients to develop custom solutions. The company offers a comprehensive total rewards package and a flexible work environment.

Senior Associate, Compliance Operations (Project Management)

Company: Ares Management Corporation

Location: Washington DC

Posted Dec 02, 2024

The Ares Compliance Department is seeking a talented professional to partner with the Head of Compliance Operations. The ideal candidate will have consulting experience with a focus on operations management and proven success in a business-project management role.

Marine Corps Human Capital Manager

Company: Spry Methods, Inc.

Location: Washington DC

Posted Dec 02, 2024

The job posting is looking for a teammate to help the Marine Corps plan and shape the next generation of information technology focused Marines. The role involves working closely with the Headquarters Marine Corps Deputy Commandant Information team to develop and deliver a complex community modernization effort.

Senior Associate - Client Development

Company: Capital One

Location: Washington DC

Posted Dec 02, 2024

Capital One is looking for a Senior Associate to join the Partnerships Team. The role involves supporting top merchants and helping them succeed in leveraging Capital One Shopping's suite of solutions.

Data Science Manager - AI/ML

Company: Radiant Digital

Location: Washington DC

Posted Dec 02, 2024

Radiant Digital delivers technology consulting and business solutions, with a flexible delivery model and certifications. The Practice Director will lead a team, provide thought leadership, and oversee solution delivery.

Financial Management and Analysis SME

Company: hatch I.T.

Location: Washington DC

Posted Dec 02, 2024

The job posting is seeking an experienced Financial Management and Analysis SME to support the Department of Defense OUSD Director for Defense Intelligence Intelligence amp Security Programs and Resources DDI ISPR in Arlington VA. The individual will track the internal budget, develop annual justifications, and provide financial reporting and analysis.

TAP Assistant Manager - MGM Springfield

Company: MGM Resorts International

Location: Washington DC

Posted Dec 02, 2024

MGM Resorts is seeking a Restaurant Assistant Manager to create unique experiences for guests. The ideal candidate has high volume restaurant management experience, strong customer service skills, and knowledge of computer software.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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