Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Software Engineer II

Company: GAMA-1 Technologies

Location: Washington DC

Posted Nov 26, 2024

The job description is for a remote Software Engineer II with experience in research design and development of computer and network software. The role involves analyzing user needs, creating software solutions, and working with a mission-critical team to advance technology for federal clients.

Federal Account Manager - DHS

Company: GCyber

Location: Washington DC

Posted Nov 26, 2024

GCyber is seeking a driven and proactive Business Development Representative to support full lifecycle business development efforts within the Department of Homeland Security (DHS) and other Federal Civilian accounts. The ideal candidate will have 13 years of experience in DoD IT Services Business Development, focusing on DHS or other Federal Civilian accounts. The role involves opportunity identification and market research, opportunity capture, pipeline management and reporting, and other responsibilities.

Federal Account Manager - DISA and Defense Agencies

Company: GCyber

Location: Washington DC

Posted Nov 26, 2024

GCyber is seeking a driven and proactive Business Development Representative to support full lifecycle business development efforts within the Defense Information Systems Agency and Defense Agency accounts. The ideal candidate will have 13 years of experience in DoD IT Services Business Development focusing on DISA or Defense Agency accounts. The role involves opportunity identification and market research, opportunity capture, pipeline management and reporting, and other related tasks.

Data Policy & Strategy SME - (Onsite - REF1561C)

Company: Citizant

Location: Washington DC

Posted Nov 26, 2024

Citizant is a leading provider of professional IT services to the US government, focusing on areas such as Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services for the US Departments of Homeland Security and Treasury. They seek ethical, talented, passionate, and committed A Players who align with their core values. The expected pay range for the position is $170,000 - $180,000 yearly. They are seeking a highly experienced Subject Matter Expert with a minimum of 7 years of demonstrated proficiency in delivering technical support projects within the domain of data policy and strategy.

Azure Principal Consultant

Company: Planet Technologies

Location: Washington DC

Posted Nov 26, 2024

Planet Technologies is looking for a highly motivated individual to join their team as an Azure Principal Consultant. The role involves supporting impactful projects and working closely with Microsoft Account Delivery Executive and Project Manager.

Conflicts Analyst

Company: Hogan Lovells

Location: Washington DC

Posted Nov 26, 2024

Hogan Lovells is seeking an experienced Conflicts Analyst to join their team. The job requires identifying and resolving conflict of interest issues, working with the Ethics Committee, and meeting strict deadlines.

Advisory Associate

Company: Penta Group

Location: Washington DC

Posted Nov 26, 2024

Penta is seeking associates with 13 years of experience to join their dynamic team in the greater Washington DC area. The position involves supporting partners and directors on client teams, contributing to internal firm projects, and writing communications products. The company offers a structured leadership program, competitive compensation, excellent benefits, and a diverse and inclusive environment.

Manager, Marketing Operations-Americas

Company: JLL Technologies

Location: Washington DC

Posted Nov 26, 2024

The job description is for a Manager Marketing Operations role at JLL, a global real estate and investment management company. The role involves driving operational excellence, optimizing processes, and reporting on marketing spend. The company offers a competitive salary and benefits package, as well as a supportive culture and comprehensive benefits package.

Administrative and Business Operations Support (Evergreen)

Company: B. F. Saul Company

Location: Washington DC

Posted Nov 26, 2024

B F Saul Company is a successful privately-owned real estate company with a commitment to exacting standards and market knowledge. They offer competitive benefits, perks, and anticipated growth opportunities. The company seeks a highly organized and customer-service oriented individual for a support role with decision-making, data analysis, and teamwork skills.

ICAM Business Analyst

Company: Easy Dynamics

Location: Washington DC

Posted Nov 26, 2024

Easy Dynamics is seeking an ICAM Business Analyst to work on leading requirements workshops, documenting AsIs and ToBe system requirements, analyzing business processes, and recommending solutions. The role involves working within a cross-functional team, collaborating with stakeholders, and conducting market research. The successful candidate will have experience working as a business analyst for federal or business clients, strong technical understanding, and excellent communication skills.

Operations Manager

Company: CookUnity

Location: Washington DC

Posted Nov 26, 2024

CookUnity is a marketplace connecting chefs with consumers, revolutionizing meal delivery. They bring small-batch restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. The company is also empowering working chefs, tripling their income and supporting their growth.

Project Manager - (Onsite - REF1559H)

Company: Citizant

Location: Washington DC

Posted Nov 26, 2024

Citizant is a leading provider of professional IT services to the US government, focusing on areas such as Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services. They strive to hire ethical, talented, passionate, and committed individuals who align with their core values. The company offers a collaborative, supportive culture and seeks a highly skilled Project Manager with 5+ years of experience in managing technical support projects, particularly in data policy and strategy.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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