Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Software Configuration Manager

Company: MAXISIQ

Location: Washington DC

Posted Nov 24, 2024

MAXISIQ is a company that advances the state of Cyber RDTampE by bringing together industry expertise and leveraging decades of operational experience. They are looking for a Software Configuration Manager to join their team, with a focus on defining the scope and objectives of the configuration management process.

Capital One Software, Sr. Product Manager (Remote)

Company: Capital One

Location: Washington DC

Posted Nov 24, 2024

The job posting is for a Manager of Product Management at Capital One, seeking a candidate with experience in digital product management, who is passionate about marrying innovation with emerging technologies. The role involves driving project and program delivery, partnering with other Product Managers, and building change management and training materials.

Information Security Director - Application Security

Company: MassMutual

Location: Washington DC

Posted Nov 24, 2024

MassMutual is seeking an Application Security Engineer Director to lead and oversee the organization's application security strategy and team. The ideal candidate will have a strong background in application security, experience with secure software development, and a passion for continuous learning and collaboration.

Product Manager

Company: Computercraft Corporation

Location: Washington DC

Posted Nov 24, 2024

Computercraft is looking for a dynamic Product Manager to join a team that helps develop and manage cutting-edge digital products at the National Institutes of Health NIH. The job requires experience in product management, agile environment, and technical skills. The compensation for this position will be based on the experience of the successful candidate.

Billing Processor

Company: Republic Services

Location: Washington DC

Posted Nov 24, 2024

The job description is for a billing position at Republic Services, a company that provides environmental services. The role involves preparing and processing bills, resolving billing discrepancies, and interacting with customers. The company values its employees and has a strong commitment to sustainability.

Financial Analyst II

Company: Red River

Location: Washington DC

Posted Nov 24, 2024

Red River is seeking a Financial Analyst II to join their growing team. The position will be responsible for financial reporting, forecasting, and budgeting. The ideal candidate will have a strong understanding of accounting principles, Excel skills, and experience in government contracting.

Data Analytics Specialist

Company: Riverside Technology, inc.

Location: Washington DC

Posted Nov 24, 2024

The job description is for a data analytics role that involves developing and employing GIS tools, leveraging data visualization analytics, and working with cloud environments. The company is committed to advancing opportunities for minorities, veterans, and those who are differently abled.

Regional Operations Leader, CRMG- Insurance Advisory Solutions

Company: The Baldwin Group

Location: Washington DC

Posted Nov 24, 2024

The National Operations Leader Regional is responsible for developing workflows, processes, and timelines to support the business segment within their designated Operating Region. They will also design and support execution of reports and metrics, maintain a toolkit for Vanguard service delivery, and represent various users' interests in evolving the platform.

Telecom Project Manager - Cleared

Company: CDW

Location: Washington DC

Posted Nov 24, 2024

CDW is a leading technology solutions provider seeking a project manager with experience in telecommunications and a DoD Secret Clearance. The role involves managing stakeholders, negotiating changes, and ensuring project profitability.

PSC Human Resources Manager

Company: Devis

Location: Washington DC

Posted Nov 24, 2024

Development InfoStructure LLC provides exceptional DevSecOps integration and comprehensive IT management services to federal, state, and local governments. They are seeking a Personal Services Contractor Human Resources Manager to manage and develop human resources solutions for USAID PSC positions.

Associate Oral & Maxillofacial Surgeon

Company: Yakima Oral and Maxillofacial Surgery

Location: Yakima, Washington

Posted Nov 24, 2024

A well-established surgery practice in Yakima, Washington is seeking an ambitious OMS for a full-time associate position leading to partnership. The practice is busy with a mix of dentoalveolar cases, and offers a competitive salary, benefits, and potential for partnership within six months to a year. Yakima, known for its sunny weather and outdoor recreational opportunities, is a family-oriented community with a relaxed atmosphere.

PSC Human Resources Generalist

Company: Devis

Location: Washington DC

Posted Nov 24, 2024

Development InfoStructure LLC provides exceptional DevSecOps integration and consulting services to federal, state, and local governments. They are seeking a Personal Services Contractor HR Generalist to support various human resources functions.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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