Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Mammography Technologist - 40 Hrs - Tacoma - 5K SOB

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 23, 2024

The job involves providing mammography services to patients, preparing mammography rooms, performing high-quality testing, and maintaining patient confidentiality. Essential responsibilities include diagnostic testing, computer system management, customer service, patient and employee safety, general behavior, and regulatory compliance. Basic qualifications include a high school diploma, certification as a Radiologic Technologist in Washington, and Basic Life Support certification. Preferred qualifications include one year of mammography experience and state of Washington certification as a Mammography Technologist with American Registry of Mammography Technologists (AART-M) registration.

Lead Software Engineer

Company: Leidos

Location: Washington DC

Posted Nov 23, 2024

The Leidos Innovations Center is seeking a Lead Software Engineer for the Real-Time Software Branch. The role involves designing, implementing, and testing real-time software systems, as well as supervising a team of software engineers.

Policy Communications Manager

Company: M&T Bank

Location: Washington DC

Posted Nov 23, 2024

The job description is for a Communications Specialist in the Government Relations department of MampT Bank. The role involves creating materials and strategies on federal and state policy issues, working with the Government Relations team, and collaborating with other departments. The job requires a bachelor's degree in communications, business, or a related field, and a minimum of 5 years of relevant public affairs or communications experience.

Investor Development Lead

Company: SoFi

Location: Washington DC

Posted Nov 23, 2024

SoFi is seeking a Senior Manager to join their Capital Markets team. The role involves building relationships with institutional investors, developing strategies, and creating pitch books. The company offers a competitive benefits package and is committed to diversity and inclusion.

Software Developer - Systems Software

Company: Leidos

Location: Washington DC

Posted Nov 23, 2024

Leidos is seeking a software developer to support an Intelligence Community client's transition to Next Generation Architecture. The selected candidate will be part of a dynamic team conducting new development and OampM. The position requires experience with Java, JavaScript, and Python, and a bachelor's degree and 12+ years of experience.

Senior Software Engineer – Distributed Caching – Hybrid-Cloud (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 23, 2024

GEICO is seeking a senior software engineer to drive business transformation and platform engineering. The ideal candidate has deep technical expertise in backend systems and will lead the strategy and execution of a technical roadmap.

Physician - ObGyn

Company: MultiCare Health System

Location: Olympia, Washington

Posted Nov 23, 2024

MultiCare Health System is inviting a board-certified ObGyn to join their thriving practice in Olympia, Washington. The successful candidate will be part of a comprehensive group practice at Capital Medical Center, recognized for excellence in the Northwest Region. MultiCare offers competitive compensation, excellent benefits including medical, dental, CME, retirement, and malpractice insurance, generous time off, and a wellness program. The organization is committed to its mission of partnering for healing and a healthy future, and values such as respect, integrity, stewardship, excellence, collaboration, kindness, and joy guide its operations.

Respiratory Care Practitioner, Per Diem (Nights) - Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

The job posting is for a Respiratory Care Practitioner position requiring at least one year of experience in acute care settings. The role involves providing skilled respiratory care and diagnostic services to in-patients, urgent care, and clinic patients. Responsibilities include performing respiratory assessments, treatments, and modalities, assisting physicians in determining appropriate respiratory care, and supporting patient care, customer service, and quality initiatives. The position requires a Respiratory Care Practitioner License (Washington), Advanced Cardiac Life Support, Basic Life Support, and Registered Respiratory Therapist Certificate. Preferred qualifications include two years of experience, experience with all acute respiratory care modalities, and a graduate of a four-year respiratory therapy program.

Cloud Engineer

Company: Leidos

Location: Washington DC

Posted Nov 23, 2024

Leidos National Security Sector is seeking candidates to support an Intelligence Community client's move to Next Generation Architecture. The selected candidate will be part of a dynamic team conducting new development and OampM. The role involves analyzing customer requirements, building web services, and developing high-visibility cloud-based IT systems.

Financial Consultant

Company: Flagstar Bank

Location: Washington DC

Posted Nov 23, 2024

The job posting is for a Financial Consultant position at Flagstar. The role involves building and maintaining relationships with retail bank branches, advising customers on investment strategies, and meeting sales targets. The ideal candidate should have a strong sales background, excellent communication skills, and the ability to work well in a team.

Health Unit Coordinator

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

The HUC (Health Unit Coordinator) role involves supporting clinical staff in the ED/UC by performing clerical duties and indirect patient care. Key responsibilities include coordinating patient care orders, managing paper documents, and ensuring efficient patient flow. Excellent communication skills are essential, along with a working knowledge of EPIC, downtime, and disaster procedures. Basic qualifications include a high school diploma or GED, while preferred qualifications include prior HUC experience and CPR certification.

Technical Project Manager (Grade 5 & Above)

Company: Fractal

Location: Washington DC

Posted Nov 23, 2024

The company Fractal is looking for an Agile Technical Project Manager with experience in providing end-to-end management over large-scale IT implementations. The company values passion, customer focus, and empowering imagination with intelligence. It has been recognized as a Great Place to Work and a Cool Vendor by Gartner.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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