Outstanding Customer Experience Jobs in Washington DC

101,391 open positions · Updated daily

Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Senior Analyst, Advanced Analytics

Company: Choice Hotels International

Location: Washington DC

Posted Nov 22, 2024

Choice Hotels is looking for a Senior Analyst Advanced Analytics to work in their Advanced Analytics Department. The role involves identifying growth opportunities, supporting decision-making, and enhancing operational efficiency through various marketing science analyses. The ideal candidate has a bachelor's degree, 3+ years of advanced analytics experience, and proficiency in Microsoft Excel, SQL, and Tableau.

ForeScout Engineer, TS/SCI (Springfield, VA)

Company: GuidePoint Security

Location: Washington DC

Posted Nov 22, 2024

GuidePoint Security is a rapidly growing company that provides trusted cybersecurity expertise solutions and services. The company is looking for a cyber tools and system administrator to join their team. The job requires experience with installing, configuring, and maintaining ForeScout and other cyber applications and security tools.

Associate Threat Intelligence Analyst

Company: Rapid7

Location: Washington DC

Posted Nov 22, 2024

Rapid7 is looking for a MDRP Threat Intelligence Analyst to join their Threat Command team. The role involves reviewing alert data, investigating threats, and providing intelligence outputs to customers. The company values diversity and is committed to creating a secure digital world.

Sales Engineer - Europe and Central Asia

Company: Tarana Wireless, Inc.

Location: Washington DC

Posted Nov 22, 2024

Tarana is a company that aims to accelerate the deployment of reliable and affordable internet access worldwide. They have a next-generation fixed wireless access (ngFWA) platform that enables operators to bring high-speed broadband to underserved and hard-to-reach communities efficiently and cost-effectively. The company is looking for a Sales Engineer with experience in wireless data and broadband systems to support technical aspects of new sales opportunities in Europe and Central Asia.

Sourcing Specialist

Company: BDA

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Global Sourcing Specialist at BDA, a top global Merchandise Agency. The job requires experience in softlines, project management, and problem-solving skills. The company offers a competitive salary range of $70,000 to $85,000 per year, as well as a range of benefits and perks.

Administrative Assistant

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 22, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are seeking an Administrative Assistant to support their operations and are committed to providing an inclusive and diverse workplace.

Performance Test Engineer

Company: Groundswell

Location: Washington DC

Posted Nov 22, 2024

Groundswell is a technology integrator seeking an experienced Performance Test Engineer to support the development of web-based applications. The company offers a range of benefits, including comprehensive medical and dental plans, flexible work schedule, and tuition reimbursement.

Information Technologist

Company: H2 Performance Consulting Corporation

Location: Washington DC

Posted Nov 22, 2024

H2 Performance Consulting is seeking an Information Technologist to support the US Navy. The job requires strong communication skills, customer service attitude, and experience with IT operations and customer requests.

Contract Program Manager (TS/SCI)

Company: Hive Group LLC

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Contract Program Manager position at Hive Group, a fast-growing company. The role involves leading and overseeing complex federal contracting operations, managing contract lifecycle activities, and developing contracting policies and procedures.

Emerging Threat Senior Risk Analyst

Company: BryceTech

Location: Washington DC

Posted Nov 22, 2024

BryceTech is looking for an experienced Emerging Threat Senior Risk Analyst to support the DHS FEMA Office of Response and Recovery CBRN program. The position requires a minimum of 20 years of experience in a specific area of expertise and a TSSCI Security clearance.

eDiscovery Project Manager (RCA certification required)

Company: Goodwin

Location: Washington DC

Posted Nov 22, 2024

Goodwin Procter LLP is a law firm that offers a dynamic global environment for professionals to grow. The eDiscovery Project Manager role involves managing eDiscovery projects, collaborating with case teams, and leveraging technology to create efficiencies and cost savings.

Software Engineer, CNO Containerization and Programming

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Senior Software Developer position at CCG, a technology company focused on cyber operations. The role involves designing and developing software tools, integrating testing, and collaborating with a team. The company is an equal opportunity employer.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

Related Pages