Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Licensed Spa Coordinator, Washington DC

Company: Equinox

Location: Washington, DC

Posted Nov 19, 2024

Equinox Group is a high-growth company known for its influential lifestyle brands including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media. They are passionate about high-performance living and invest in their employees' health and fitness. The company values humility, teamwork, and leading in fashion, culture, and consumer behavior. Currently, they're seeking an enthusiastic Spa Coordinator to ensure a memorable experience for spa guests.

Senior Property Manager (Lease-Up)

Company: Bozzuto

Location: Washington, DC

Posted Nov 19, 2024

Bozzuto is a company that values community, inclusivity, and excellence. They strive to create exceptional experiences for all stakeholders, from residents to associates. The General Manager role involves leading by example, inspiring the team to meet sales, marketing, and operational goals, managing financial performance, and cultivating strong relationships with all constituents. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement, fostering a supportive environment for professional growth.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Nov 19, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Security Engineer, Vulnerability Management

Company: Meta

Location: Washington, DC

Posted Nov 19, 2024

Meta is seeking a Security Engineer with extensive experience in vulnerability management. The role involves analyzing vulnerabilities, driving solutions for contextualization and remediation, and influencing Meta's vulnerability management strategy. The ideal candidate should have 5+ years of experience in identifying security vulnerabilities, and a background in network, system, or software architecture. Meta offers a competitive salary, bonus, equity, and benefits package. The company is committed to fostering a diverse and inclusive work environment.

Phlebotomist

Company: Labcorp

Location: Fort Washington, PA

Posted Nov 19, 2024

Labcorp is seeking a Phlebotomist for a role in either a Patient Service Center or Client office. The position involves providing exceptional customer service, performing skilled specimen collections, and being the face of the company. The role offers opportunities for continuous growth within the organization, comprehensive benefits, and a quarterly incentive bonus program. The work schedule is Monday - Friday 7:30am - 3:00pm and rotating Saturdays. Requirements include a high school diploma or equivalent, phlebotomy certification or completed training program, proven customer service skills, strong communication abilities, and flexibility to work overtime.

Intelligence Analyst (FMV)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Nov 19, 2024

BAE Systems is looking for candidates to join their Intelligence and Security Program, offering training, career advancement, and competitive pay. The company provides a range of benefits, including health insurance, paid time off, and education assistance.

United States National Tax Services Merger & Acquisition - Manager

Company: PwC

Location: Washington, DC

Posted Nov 19, 2024

At PwC, the role involves managing consulting engagements in M&A practices, including corporate reorganizations and divestitures. Key responsibilities include supervising teams, coaching and developing staff, driving client engagement workstreams, and leveraging technology. The ideal candidate should have a Bachelor's Degree, 5 years of experience, and relevant credentials like CPA or JD. Preferred qualifications include a Juris Doctorate in Accounting, Taxation, and experience with M&A tax matters.

Marketing Program Manager

Company: Zendesk

Location: Washington DC

Posted Nov 19, 2024

Zendesk is looking for an experienced Marketing Program Manager to join their team. The role involves managing campaigns and events, collaborating with internal teams, and analyzing performance. The company offers a fulfilling and inclusive work environment and is an equal opportunity employer.

Federal Enterprise Account Executive - SSA & Dept of Edu

Company: Qualtrics

Location: Washington, DC

Posted Nov 19, 2024

Qualtrics, a leading Experience Management platform, is seeking a Federal Senior Account Executive. The role involves leading sales efforts within assigned territories, driving revenue growth, and acquiring new customers in the U.S. Department of Education, U.S. Social Security Administration, and other U.S. Independent Federal Agencies. The ideal candidate should have 2-6 years of experience selling SaaS solutions to the Federal vertical, a successful track record in achieving targets, and knowledge of federal procurement processes and security standards. The company culture is collaborative, hard-working, and focused on making a difference for customers. Benefits include quarterly team activities, federal-specific training, and flexible work arrangements.

Summer Intern, Subscriptions Engineer

Company: The Washington Post

Location: Washington, DC

Posted Nov 19, 2024

The Washington Post is seeking tech-savvy interns to support its mission of informing and connecting global communities. Interns will work on real production features, collaborate with full-time engineers, and attend exclusive events. The internship is paid, based in D.C., and open to students from diverse backgrounds. It's not a job guarantee but offers valuable learning experiences and potential for future full-time employment.

Federal Enterprise Account Executive - DHS

Company: Qualtrics

Location: Washington, DC

Posted Nov 19, 2024

Qualtrics, a leading Experience Management platform, is seeking a Federal Enterprise Account Executive for the Department of Homeland Security (DHS) account. The role involves driving incremental revenue for Federal product lines, acquiring new customers, and expanding existing ones. The ideal candidate should have 4-6 years of experience selling SaaS solutions to the Federal vertical, a successful track record in achieving targets, and knowledge of Federal procurement processes and security standards. The position offers growth opportunities, a collaborative team culture, and comprehensive benefits. Qualtrics is committed to diversity and inclusion, and roles are tied to an office location with a flexible work arrangement.

Physician - Pediatric Orthopedic Surgery

Company: MultiCare Health System

Location: Kent, Washington

Posted Nov 19, 2024

MultiCare Mary Bridge Children's Hospital, established in Tacoma, WA in 1955, is seeking a BC/BE Pediatric Orthopaedic Surgeon. The hospital, recognized as top-performing and award-winning, offers comprehensive services including primary care, emergency services, inpatient care, outpatient specialty clinics, and a level IV NICU. It serves over 13 referring hospitals across 9 counties, backed by 24/7 staffed services. The position offers competitive compensation, excellent benefits, generous time off, career growth opportunities, and research opportunities. The hospital is mission-driven, award-winning, growing, and leading in research. It's also named as one of Forbes 'America's Best Employers by State' in 2023, offering a wellness program and opportunities to live in the Pacific Northwest's scenic beauty.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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