Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

BCT Partners - Technical Program Manager

Company: BCT Partners

Location: Washington DC

Posted Nov 16, 2024

BCT is a management consulting firm that solves complex social problems through data analytics and equity-centered solutions. They are looking for a Technical Program Manager to lead and manage project tasks, and the job requires experience working with federal agencies and knowledge of Agile methodologies.

Virtual Infrastructure (Citrix) Systems Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Nov 16, 2024

BAE Systems is a leading defense and aerospace company that offers a range of products and services, including engineering integration and sustainment support for critical military platforms and systems. The company is looking for an experienced Virtual Infrastructure Citrix Systems Engineer to provide engineering support to the virtual infrastructure environment.

24-5006: Technical Writer

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 16, 2024

The job posting is for a Technical Writer to support the Business Development team at Navitas, a company that provides digital transformation solutions. The ideal candidate should have technical writing experience, preferably in a business development or proposal environment, and be able to create clear and concise content.

Management Analyst

Company: Barbaricum

Location: Washington DC

Posted Nov 16, 2024

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers. They leverage their expertise to transform the way customers approach complex problem sets. The company is seeking a Management Analyst to perform tasks involving analysis and guidance to management.

Sr. UX/UI Designer

Company: BLN24

Location: Washington DC

Posted Nov 16, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for a Sr UXUI Designer to join their team. The company offers competitive benefits, flexibility, and opportunities for growth and development.

Client Experience Leader, Commercial Risk - Insurance Advisory Solutions

Company: The Baldwin Group

Location: Washington DC

Posted Nov 16, 2024

The Baldwin Group is an award-winning insurance brokerage firm that delivers expertly crafted insurance and risk management strategies to clients. The Client Experience Leader Commercial Risk leads a team of Account Managers, ensuring world-class service to clients and contributing to the overall growth and profitability of the company.

Capital Markets: Transactions Lead

Company: SoFi

Location: Washington DC

Posted Nov 16, 2024

SoFi is seeking a Group Manager to join their Capital Markets team. The role involves overseeing the transaction Capital Markets Structuring and Execution team, working with internal and external parties to execute Capital Markets transactions.

Federal Sales Development Representative

Company: Saviynt

Location: Washington DC

Posted Nov 17, 2024

Saviynt is a high-growth Platform as a Service company focused on Identity Authority, seeking a Sales Development Representative to initiate sales cycles for their US Federal Team. The role involves identifying and generating sales opportunities through outbound prospect anding inbound lead follow-up.

Regional Sales Manager - DOD

Company: WEKA

Location: Washington DC

Posted Nov 17, 2024

WEKA is a pre-IPO growth-stage company that is architecting a new approach to the enterprise data stack. They are hiring a Federal Regional Sales Manager to target Enterprise-level Department of Defense customers.

Global Product Manager, Perinatal Digital

Company: GE Healthcare

Location: Washington DC

Posted Nov 16, 2024

The job description is for a Global Product Manager Perinatal Digital role at GE HealthCare, responsible for driving the product roadmap and digital strategy within the Perinatal Digital Ecosystem. The role requires strong commercial awareness, leadership skills, and ability to analyze and resolve problems.

Senior Manager, Total Rewards

Company: Scout Motors Inc.

Location: Washington DC

Posted Nov 16, 2024

Scout Motors is a company that is revamping the electric pickup truck and rugged SUV market. They are looking for a Sr Manager Total Rewards to develop their total rewards philosophy and manage core compensation and health and wellness benefits programs.

Employee Relations Partner

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 16, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a competitive compensation package and benefits.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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