Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Chief, Researcher Engagement and General Collections Division

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a supervisory position in the Researcher Engagement and General Collections department of the Library of Congress. The role involves leading staff to meet the Library's vision, mission, and goals, demonstrating flexibility, resilience, and integrity. Key qualifications include experience in modern librarianship, leading change, supervising a diverse workforce, providing program oversight, building professional networks, and effective communication. The Library of Congress is an equal opportunity employer offering comprehensive benefits and a flexible work schedule.

Supervisory Engineering Technician

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Nov 09, 2024

This is a Direct Hire Authority (DHA) solicitation for a Supervisory Engineering Technician position at Joint Base Lewis-McChord, Washington. The role involves utilizing contracting methods, developing guidance on contract documentation, and performing quality assurance checks. Qualifications include specialized experience and a one-year probation period. The position may be subject to a suitability or fitness determination, and a valid state driver's license is required. The announcement is open continuously, with multiple positions potentially filled and various benefits offered.

Recreation Specialist - Fitness Center

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Nov 09, 2024

This job posting is for a position in the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch at NAS Whidbey Island. The role involves supporting the Military's Quality of Life programs, specifically the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The position requires a degree in Exercise Physiology, Exercise Science, Sports Medicine, or a related health field, or equivalent experience. Essential certifications include Personal training, Group exercise instructor, CPR, AED, and First Aid. The role involves planning and conducting fitness programs, and requires computer skills for Microsoft Office applications. The salary is dependent on experience and education, and there's a possibility of a one-year probationary period. The workplace is drug-free as per Executive Order 12564.

Field Sales Representative, National Security Market, Public Sector

Company: Google

Location: Washington, DC

Posted Nov 09, 2024

Google Cloud Platform is seeking a sales professional with extensive experience in the technology industry, particularly in SaaS, PaaS, or IaaS products. The ideal candidate will have a Bachelor's degree or equivalent practical experience and 10 years of sales experience, preferably engaging with C-level executives. They should be familiar with promoting infrastructure software, databases, investigative tools, applications software, or cloud solutions, especially those for US National Security Government customers. The role involves new client acquisition, strategy development, and educating clients on business opportunities. The successful candidate will build executive relationships, manage the entire business cycle, and drive business development. The base salary range for this full-time position is $110,000-$164,000, with additional benefits, bonus, and equity. The role is part of Google Public Sector, which focuses on helping US public sector institutions accelerate their digital transformations.

Managing Director, Environmental & Social Risk Assessment (Health & Agribusiness)

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The U.S. International Development Finance Corporation (DFC) is seeking a Managing Director for Environmental & Social Risk Assessment (Health & Agribusiness). This role involves supervising a team of Environmental and Social Risk Specialists, overseeing DFC's environmental and social risk assessment program for health, food & agriculture, and natural resources projects. The ideal candidate must be a U.S. Citizen, possibly registered for Selective Service, and have specialized experience in environmental and social risk management. They should also be able to obtain a secret security clearance and may need to travel to developing countries. The position offers a comprehensive benefits package and telework suitability.

Supervisory Procurement Analyst - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 09, 2024

The text describes a job opening for a Supervisory Procurement Analyst in the Acquisitions and Contracts Branch of the Western Federal Lands Highway Division. The role involves contracting officer duties, overseeing acquisition processes, and ensuring quality. Requirements include U.S. citizenship, specialized experience, and specific certifications. Applicants must meet basic and grade-specific qualifications, including education and experience in contracting. A background investigation and potential probationary period are also part of the role.

IT Specialist (Manager of Platform Development)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Manager of Platform Development at the National Gallery leads a team of software developers to create and maintain cloud-based software architecture. This role involves ensuring platform scalability, automating business processes, and enhancing access to the collection. Expertise in cloud platforms, enterprise search, and knowledge of the cultural heritage sector is required. The role fosters collaboration among colleagues and aligns with the National Gallery’s mission and strategic goals. Applicants must be US citizens, meet time-in-grade requirements, and have specialized IT experience. A writing sample may be required. The position offers a comprehensive benefits package.

Physician Hospice Palliative Care

Company: CommonSpirit Health

Location: University Place, Washington

Posted Nov 09, 2024

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is dedicated to delivering high-quality care and exceptional patient experience. They are seeking a compassionate, experienced Full-Time Hospice Physician for their Tacoma Metro Area location. The role involves providing comprehensive palliative care to patients with terminal illnesses, with opportunities for home/facility visits, inpatient unit work, and remote work. The ideal candidate should possess a Medical Degree, be Board Certified/Board Eligible, hold a Washington State Medical License and DEA in good standing, and have a stable work history with excellent clinical outcomes. The pay range is $105.23 - $117.16/hour.

Data Scientist, 1560-CG-12/13/14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for a position in the Division of Insurance and Research, Research & Regulatory Analysis Branch of the Federal Deposit Insurance Corporation. The role involves supporting multiple sections in the Center for Financial Research (CFR). U.S. citizenship is required, and a minimum background investigation is needed. Applicants must have a degree in a relevant field or a combination of education and experience. Specialized experience in conducting economic, statistical, or machine-learning analyses using Python, R, or Linux-based high-performance computing clusters is required. The position involves two days of in-office work per week and may require a probationary period. Federal benefits are offered, including a comprehensive package and additional benefits specific to the FDIC.

Hematologist/Oncologist Physician

Company: Jefferson Healthcare

Location: Port Townsend, Washington

Posted Nov 09, 2024

Jefferson Healthcare is offering a full-time Hematology/Oncology Physician position in Port Townsend, Washington. The Oncology Clinic is accredited by the American College of Surgeons Commission on Cancer. The successful candidate will join a dedicated team providing high-quality, patient-centered care, with access to clinical trials. The role offers a competitive salary, team-based work environment, four 10-hour days, sign-on bonus, CME dollars, and excellent benefits. Port Townsend is a vibrant small community with numerous festivals, recreational activities, and a strong community feel.

Psychiatrist Physician

Company: CommonSpirit Health

Location: Silverdale, Washington

Posted Nov 09, 2024

Virginia Mason and CHI Franciscan Health merged in 2020 to form Virginia Mason Franciscan Health, a patient-centered system with nearly 300 sites of care, including 11 hospitals and 5000 physicians. The new system emphasizes compassion, inclusion, integrity, excellence, and collaboration, with providers expected to uphold these values. Qualifications include a Washington State Medical License, board certification, DEA, NPI, and prescriptive authority. The pay range is $120.14 - $168.44 per hour.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington, DC

Posted Nov 09, 2024

Brilliant Earth is seeking a full-time Jewelry Consultant for its Washington, D.C. showroom. The role involves guiding customers through sales via in-person, virtual, phone, or live-chat appointments, managing high sales leads, and creating personalized experiences. The ideal candidate should have a passion for customer service, a drive to exceed sales targets, strong communication skills, and a collaborative spirit. Brilliant Earth offers competitive compensation, a robust benefits package, career growth opportunities, and a mission-driven, diverse team environment.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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