Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

Commercial P&C Support Representative

Company: Thimble

Location: United States

Posted Dec 27, 2025

Thimble is a leading insurtech platform providing small business insurance solutions through innovative digital tools. The company, acquired by Arch Insurance, emphasizes a culture of creativity, precision, and customer focus. It offers competitive benefits and opportunities for broker success associates with clear career progression paths.

Customer Experience Associate New Req

Company: Koala Health

Location: Remote

Posted Dec 27, 2025

Koala Health seeks passionate customer service professionals to join their mission-driven team, offering competitive pay, benefits, and a supportive work environment focused on enhancing pet healthcare experiences.

Software Licensing SSA Student - Colombia

Company: IBM

Location: Bogota, CO

Posted Dec 27, 2025

IBM Software focuses on transforming client challenges into innovative solutions, emphasizing innovation, growth, and global impact. The role involves software licensing, compliance issue resolution, and data analysis tasks, requiring skills in MS Office and collaboration.

Technology Seller Leader

Company: IBM

Location: Minneapolis, US

Posted Dec 27, 2025

The role emphasizes selling complex IT solutions, collaboration, leadership, and career growth within IBM's Global Sales team, highlighting innovation, client impact, and professional development opportunities.

Content Manager

Company: Terra

Location: U.S.

Posted Dec 27, 2025

This job posting seeks a Content Manager with strategic leadership experience to oversee content creation across client accounts. The role emphasizes crafting high-quality content, collaborating with clients and teams, and delivering measurable results through strategic recommendations and creative solutions. The company highlights competitive compensation, remote work options, and a supportive work environment.

Recovery Analyst Underpayments

Company: Trend Health Partners

Location: Remote

Posted Dec 27, 2025

TREND Health Partners seeks an Underpayment Recovery Analyst to optimize client reimbursement through collaboration and detailed claim analysis. The role involves reviewing claims, managing payer follow-ups, and ensuring accurate reimbursements. The company offers competitive salaries, health insurance, and a collaborative work environment.

Hardware Developer

Company: IBM

Location: Austin, US

Posted Dec 27, 2025

IBM Research emphasizes innovation, growth, and impactful technological solutions. The role involves advancing hardware/software development, evaluating emerging technologies, and collaborating on interdisciplinary projects. Required skills include hardware expertise, programming languages, and a passion for technology, with a focus on real-world applications and continuous learning.

Internal Controls & Policy Adherence Testing Analyst

Company: CloudWalk

Location: United States

Posted Dec 27, 2025

The text describes a job opportunity at CloudWalk focusing on expanding governance and compliance through automation and technology. It highlights the role's responsibilities in policy testing, control development, and collaboration with teams, while emphasizing a proactive mindset and technical skills in a regulated environment.

Commercial P&C Support Representative

Company: Thimble

Location: United States

Posted Dec 27, 2025

Thimble, an insurtech platform, offers innovative insurance solutions for small businesses. Acquired by Arch Insurance, it emphasizes values like creativity and precision. The company provides robust benefits and seeks broker success associates.

Senior Operations Analyst

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 27, 2025

This job posting seeks a Senior Operations Analyst with expertise in business applications, data analysis, and cross-functional teamwork. Required skills include SOP management, financial tasks, and advanced Excel proficiency. Preferred experience includes SaaS environments and project management tools.

Cost-Efficient Inference Serving and Routing Optimization- MSc and PHD-Summer internship 2026- Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 28, 2025

This internship offers a unique opportunity to work on AI systems and distributed infrastructure with real-world impact on scalable, cost-efficient inference serving. The role involves designing routing algorithms, optimizing performance, and collaborating on cutting-edge research with industry-relevant technologies.

Customer Experience Associate New Req

Company: Koala Health

Location: Remote

Posted Dec 27, 2025

Koala Health promotes a mission-driven role with competitive pay and benefits, emphasizing joyful pet healthcare experiences and a supportive team environment.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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