Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

Industry Consultant-Banking

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

This job description outlines a role at IBM Consulting involving technical expertise in innovation centers, responsibilities like designing rulesets and testing platforms, and requirements including 23 years of experience with NICE Actimize and Java technologies.

Market Counsel (General Counsel), IBM Australia/ New Zealand

Company: IBM

Location: SYDNEY, AU

Posted Dec 23, 2025

This text describes a senior legal role at IBM with opportunities to influence business strategy, ensure compliance, and drive innovation through global collaboration. It highlights career growth, leadership responsibilities, and the importance of balancing legal risk with strategic objectives in a dynamic environment.

Infrastructure Specialist-AWS DevOps

Company: IBM

Location: Hyderabad, IN

Posted Dec 23, 2025

This job description outlines a role focused on IT infrastructure and AWS cloud services, requiring expertise in Python, Java, Kubernetes, and DevOps tools. It specifies educational qualifications, technical skills, and preferred experiences in cloud environments and application servers.

Industry Consultant-Banking

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

This job description outlines a role at IBM Consulting involving technical expertise in fraud management and enterprise solutions, requiring a bachelor's degree, Java technologies experience, and knowledge of UI development and web services.

Infrastructure Specialist-Azure DevOps

Company: IBM

Location: Mysore, IN

Posted Dec 23, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on delivering technical expertise to public and private sector clients. The position requires a bachelor's degree, experience with DevOps tools like Kubernetes and Docker, and proficiency in Python. Preferred qualifications include a master's degree and knowledge of application security and distributed systems.

Internship Android Developer

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration, innovation, and professional growth. It outlines responsibilities involving technical expertise, client support, and skill development, while highlighting the company's focus on long-term career development and technological advancement.

Package consultant Intern - Commerce Transformation

Company: IBM

Location: Islamabad, PK

Posted Dec 23, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration, innovation, and growth opportunities. It outlines responsibilities involving digital experience design, Adobe tools, and teamwork, while highlighting required skills and preferred experiences in technology and customer journeys.

Visual Design

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and client impact. Responsibilities include designing user experiences, working with cross-functional teams, and leveraging AI technologies. The role offers growth opportunities and a supportive culture.

Consultor Senior SAP FICO (S/4HANA)

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, hybrid cloud and AI solutions, and collaborative innovation. It outlines responsibilities in finance consulting, technical expertise requirements, and career development opportunities within a supportive culture.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 23, 2025

IBM Consulting offers roles in hybrid cloud and AI development with collaboration opportunities, growth, and technical expertise. Required skills include full-stack development and cloud environments. The role emphasizes innovation, stakeholder collaboration, and continuous learning.

AI Architect

Company: IBM

Location: New York, US

Posted Dec 23, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, innovation in hybrid cloud and AI solutions, and professional growth opportunities. It outlines responsibilities like system design, data architecture leadership, and required expertise in cloud platforms, machine learning, and AI governance frameworks.

Senior MM Consultant (5+ years of exp)

Company: IBM

Location: Giza, EG

Posted Dec 23, 2025

The text describes a career in IBM Consulting focused on long-term client relationships and collaboration with global clients. It highlights opportunities to work with industry visionaries, deliver high-quality SAP solutions, and drive innovation through hybrid cloud and AI initiatives. The role emphasizes strategic problem-solving, technical expertise, and professional growth across diverse industries.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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