Outstanding Customer Experience Jobs

1,748,804 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

RS: Toward Autonomous Data Management with FMs and AI Agents Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

IBM Research is seeking a talented intern to help advance autonomous data management systems using foundation models and AI agents. The role involves research and development for data workflow orchestration, focusing on tasks such as data discovery, knowledge representation, and automated insights. The intern will work on improving foundation model inference, creating generative AI tooling for DataOps, and developing efficient and reliable AI agents.

Sales leader - Nordic Region

Company: IBM

Location: Stockholm, SE

Posted Dec 07, 2025

The text describes a career opportunity at IBM Software, focusing on a strategic sales leadership role in the Nordic region. The role involves developing commercial strategies, managing a sales team, engaging with enterprise accounts, and collaborating with IBM ecosystem partners. The position requires extensive B2B sales experience, industry knowledge in cloud and infrastructure software, and fluency in English and a Scandinavian language.

Senior Software Engineer

Company: IBM

Location: LOWELL, US

Posted Dec 07, 2025

The text is a job description for a software engineering position at IBM Software. It highlights the team's focus on creating AI-powered cloud-native solutions, the required skills and experience, and the benefits of working at IBM.

Cloud Security Architect - Oracle OCI IAM

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

IBM CIC offers a career with deep technical and industry expertise, opportunities to work with visionaries, and a culture of evolution. The role involves designing, implementing, and managing secure identity and access management solutions on Oracle Cloud Infrastructure.

SuccessFactors - Core HR Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

This job description highlights opportunities for career growth, collaboration with global clients, and innovative SAP solutions. It emphasizes technical expertise, leadership, and teamwork in delivering impactful projects within IBM's consulting environment.

Technical Consultant-Application Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering deep technical and industry expertise to clients worldwide. The responsibilities include application security testing, secure coding practices, and threat modeling. Preferred qualifications include a Masters degree and experience with SAST/DAST tools and security tools like Burp Suite, Nessus, or Fortify.

Package Specialist-SAP Ariba

Company: IBM

Location: Ahmedabad, IN

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include performing technical architect roles, designing solutions for S4 HANA implementations and migrations, advising clients on moving SAP platforms to cloud service providers, and having experience in SAP Basis administration, HANA migrations, SAP version upgrades, and Fiori administration.

Data Scientist Intern

Company: IBM

Location: Vilnius, LT

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. It requires a quantitative background, fluency in English, and strong Python programming skills. The position offers opportunities to work on real projects with top professionals in the market.

Software Developer Intern: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

IBM seeks software developers to innovate and solve complex problems using advanced technologies, emphasizing collaboration and expertise in programming and design.

AI Researcher- MSc and PHD-Summer internship 2026- Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text is a job posting for an internship at IBM, focusing on cutting-edge topics in generative AI, agentic systems, and their real-world applications. The role involves working on a dynamic team of top AI researchers, tackling advanced challenges in AI, and potentially resulting in a research paper submission to a leading AI or NLP conference.

Java (Guidewire) Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and drive innovation using IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and problem-solving skills. The role involves software development, analytical problem-solving, stakeholder engagement, and working with the latest technologies.

Backend Java Developer – End User Monitoring

Company: IBM

Location: Kochi, IN

Posted Dec 07, 2025

IBM Instana is seeking a talented Backend Java Developer to join their End User Monitoring team. The role involves designing, building, and enhancing backend systems for Instana's monitoring solutions, focusing on performance, scalability, and reliability. The developer will collaborate with cross-functional teams to deliver high-quality software used by global enterprises.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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