Outstanding Customer Experience Jobs

1,747,758 open positions · Updated daily

Outstanding Customer Experience roles are at the forefront of digital transformation, driving customer loyalty and revenue growth. Companies report a 30% increase in CX hires over the past two years, and the demand for specialists who can turn data into action is higher than ever.

Positions range from CX Analyst to CX Designer, Customer Success Manager, and CX Automation Engineer. Core duties include measuring NPS, CSAT, and CES scores, mapping journey touchpoints, integrating Medallia or Qualtrics data into Salesforce Service Cloud, and designing chatbot flows in Zendesk or Intercom.

Salary transparency is critical for CX professionals because it aligns pay with the measurable impact on retention and upsell. Knowing the exact compensation for a role that uses Medallia Analytics or AI‑driven sentiment analysis empowers candidates to negotiate and ensures companies attract talent that can deliver proven CX ROI.

Product & Research Communications

Company: Runway

Location: North America

Posted Dec 18, 2025

This job description outlines a communications role focused on AI research and content creation, requiring experience in media relations and storytelling. It details responsibilities like crafting narratives, managing speaking opportunities, and collaborating across teams, while also mentioning salary ranges and diversity initiatives.

Senior Backend Engineer

Company: Apollo.io

Location: India

Posted Dec 18, 2025

This job description highlights opportunities to work on cross-functional teams, contribute to technology architecture, and grow in a collaborative environment. It emphasizes mentorship, innovation, and quality-focused development with a modern tech stack.

Senior Strategy & Operations Program Manager

Company: Dropbox

Location: USA

Posted Dec 18, 2025

This job description outlines a Senior Strategy & Operations Program Manager role at Dropbox, focusing on driving operational excellence through cross-functional collaboration. The position requires translating strategic vision into actionable plans, managing operating cadences, and leading initiatives across product, engineering, and executive teams. Key qualifications include extensive program management experience, data-driven decision making, and expertise in scaling operational systems for high-growth environments.

Concierge - Call Center

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 18, 2025

This job posting describes a Concierge role for American Specialty Health Incorporated, focusing on coordinating Virtual Physical and Occupational Therapy services. The position requires remote work with specific technical requirements, including stable internet connectivity. Responsibilities include member support, appointment scheduling, and maintaining confidentiality. The company emphasizes equal opportunity employment and outlines qualifications and competencies for the role.

Staff User Researcher

Company: Mozilla

Location: USA

Posted Dec 18, 2025

Mozilla's mission to build an open and free internet for all is highlighted through their work in AI, security, and user research. The job posting emphasizes collaboration, innovation, and commitment to diversity, with competitive benefits and a focus on impactful, user-centered strategies.

Integrated Campaign Specialist

Company: Vonage

Location: USA

Posted Dec 18, 2025

This job description highlights a high-visibility role with opportunities for immediate impact and cross-functional collaboration. The position requires managing integrated marketing campaigns, ensuring brand consistency, and delivering results through strategic planning and stakeholder engagement. Key responsibilities include coordinating teams, analyzing performance, and maintaining consistent messaging across the organization.

Senior Infrastructure Engineer

Company: KoBold Metals

Location: USA

Posted Dec 18, 2025

The text discusses challenges in the mining industry but highlights KoBold's innovative AI-driven exploration methods and successful discoveries. It outlines a technical role requiring infrastructure expertise and emphasizes the company's growth potential and commitment to diversity.

Senior Frontend Engineer - AI Engineering: Duo Chat

Company: GitLab

Location: North America,Latin America,EMEA

Posted Dec 18, 2025

This job description outlines a Senior Frontend Engineer role focused on developing AI capabilities for GitLab Duo Chat, collaborating across teams, and improving AI integration, testing, and performance in a remote, agile environment.

Strategic Account Executive

Company: GitLab

Location: Israel

Posted Dec 18, 2025

This job description outlines a Strategic Account Executive role focused on managing enterprise accounts, solving business problems, and driving growth through collaboration with cross-functional teams. It emphasizes opportunities for account expansion, strategic partnerships, and long-term customer success.

Staff User Researcher

Company: Mozilla

Location: UK,Canada

Posted Dec 18, 2025

Mozilla's job posting highlights a user research role with responsibilities in strategic research and collaboration, offering competitive benefits and a commitment to diversity and innovation.

Account Executive - Direct Mail (Nonprofit)

Company: MissionWired

Location: USA

Posted Dec 18, 2025

MissionWired helps nonprofits create impactful fundraising strategies, achieving over $45 billion in donations. They prioritize social change, diversity, and innovative campaigns while offering competitive benefits and remote work opportunities for Account Executives.

Full-Stack Software Engineer - Product Team

Company: Canopy Connect

Location: USA

Posted Dec 18, 2025

This job posting highlights opportunities to join a growing Product Team as a FullStack Software Engineer, focusing on enhancing user experiences, building integrations, and revamping customer dashboards. The role emphasizes collaboration, ownership, and professional growth, with a competitive salary range for qualified candidates.

Frequently Asked Questions

What are typical salary ranges by seniority in Outstanding Customer Experience?
Entry‑level (0‑2 years) $65,000‑$85,000; Mid‑level (3‑5 years) $90,000‑$120,000; Senior‑level (5+ years) $125,000‑$160,000.
What skills and certifications are required for Outstanding Customer Experience roles?
Key skills: NPS, CSAT, CES metrics, journey mapping, data analysis (SQL, Python), experience‑design tools (Miro, Figma). Certifications: CXPA Certified Customer Experience Professional, Salesforce Certified Service Cloud Consultant, Medallia Certified Analyst, Zendesk Support Specialist.
Is remote work available for Outstanding Customer Experience positions?
Yes – over 70% of listings are fully remote or hybrid. Teams use Slack, Asana, and Zoom for collaboration across global regions.
What career progression paths exist in Outstanding Customer Experience?
Typical ladder: CX Analyst → CX Manager → CX Director → VP of Customer Experience → Chief Experience Officer (CXO). Progression is driven by proven NPS impact and cross‑functional leadership.
What industry trends are shaping Outstanding Customer Experience today?
AI‑driven chatbots, real‑time sentiment dashboards, omnichannel orchestration, proactive service, and embedding NPS into product roadmaps are leading trends that increase CX value.

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