Positive Customer Experience Jobs in New York City, NY

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Looking for Positive Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the New York City, NY area.

Marketing Manager, Social Media & Digital

Company: Aramark

Location: New York, NY

Posted Aug 05, 2025

Enhancing the guest experience and driving measurable business impact. You will be a leading influence, strategist, and executor of localized social media…

NYC Bay Ridge Bensonhurst RN School Nurse

Company: EverSource

Location: Brooklyn, NY

Posted Aug 05, 2025

This is an independent contractor role an excellent opportunity to contribute to student well-being in a school-based environment.

Kitchen Crew Leader

Company: Pier Sixty LLC

Location: New York, NY

Posted Aug 04, 2025

Ability to read, write, and speak the English language to read recipes and communicate with internal and external guests.

HVAC Surveyor, GCOE

Company: Johnson Controls

Location: New York, NY

Posted Aug 05, 2025

At least 5 years of field experience in HVAC, including controls, mechanical systems, equipment, service, and/or maintenance programs.

CNC Operator

Company: Factory NYC

Location: Brooklyn, NY

Posted Aug 05, 2025

Although we are primarily a wood fabrication facility, we specialize in all types of fabrication and installation projects. This is a full-time position.

Junior Graphic Designer

Company: Impact Networking

Location: Culver City, CA

Posted Aug 05, 2025

Qualified candidates will have a developing understanding of graphic design, layout principles, experience with print production, experience pre-flighting…

Bilingual (Japanese) Accounting Manager

Company: AppleOne

Location: Union City, CA

Posted Aug 05, 2025

Manage capital calls, distributions, and investor reporting. Bachelor’s degree in Accounting, Finance, or related field.

Marketing Manager

Company: Fonseca Chan + Associates

Location: New York, NY

Posted Aug 05, 2025

In this role, you’ll own the pre-production phase of influencer activations—from scouting and booking talent to managing budgets and aligning creative…

Event Staff - Unarmed Officer

Company: New Era Security Services

Location: New York, NY

Posted Aug 05, 2025

A valid driver’s license will be required for driving positions only and will be subject to a motor vehicle report check with the state DMV.

Customer Service Representative (CSS)

Company: FirstService Residential

Location: Manhattan, NY

Posted Aug 05, 2025

Receptionist back-up including answering phones, voicemails, managing mailroom, and greeting visitors. Data entry support for Connect, community calendars, or…

WSJ Newsroom Audience Data Analyst

Company: Dow Jones

Location: New York, NY

Posted Aug 05, 2025

Champion a culture of data-driven innovation by proactively identifying opportunities for new analytical approaches and tools.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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