Positive Customer Experience Jobs in New York City, NY

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Looking for Positive Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the New York City, NY area.

Mounting/Laminating Operator

Company: The Vomela Companies

Location: Jersey City, NJ

Posted Jul 14, 2025

Competitive compensation, $22 to $29 per hour based upon experience. Perform mounting and laminating of large format graphics using hot and cold lamination…

Manager, Client Solutions

Company: Comcast Corporation

Location: New York, NY

Posted Jul 14, 2025

Ensure team’s ability to provide excellent technical guidance for the lifecycle of dedicated products and technical vetting for proposed usage of new products,…

Lead Custodial Supervisor

Company: North Hills Facility Services

Location: Brooklyn, NY

Posted Jul 15, 2025

Must have a solid understanding of commercial cleaning practices, including floor care and the use of industrial cleaning equipment.

Sous Chef

Company: Madison Square Garden Entertainment

Location: New York, NY

Posted Jul 14, 2025

Bachelor’s degree in Culinary Science or relevant field. Your duties will include recruiting new employees, responding to guest issues, and developing new menu…

Registered Nurse (RN) Supervisor

Company: Triboro Center

Location: Bronx, NY

Posted Jul 14, 2025

Must hold valid Registered Nurse (RN) license. Provide information to residents & staff by answering questions and requests. Long-Term Care experience required.

Client Service Specialist

Company: Villa & House

Location: New York, NY

Posted Jul 14, 2025

As a Full Time Client Service Specialist at VillaHouse, you will play a crucial role in enhancing the client experience from order entry to follow-up.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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